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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.7 stars from 991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection and new glasses. Eyebuydirect ranks 10th among Eyeglasses sites.

service
235
value
3
shipping
3
returns
2
quality
940
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7,357 reviews
How would you rate Eyebuydirect?
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Canada
1 review
0 helpful votes
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Review
September 9, 2024

So far it has been great. I would have given 5 stars except for when you are trying on different frames and go back to the list, it always starts at the top of the page instead of where you left off. Kind of anoying.

Date of experience: August 30, 2024
Canada
1 review
0 helpful votes
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Never received order
January 10, 2025
Updated review

Website wasn't working properly at first. I couldn't try things on. Then when entering my prescription information it kept erasing my info before I could save it.

Finally made order and had to immediately call to change part of address to not include PO Box (that part auto filled and I didn't see it). They said they removed it but then after waiting for over 2 weeks was told that purolator doesn't deliver to rural addresses or PO boxes. THAT WAS WHY I CALLED TO HAVE THEM FIX THAT PO BOX. Plus purolator DOES deliver to rural areas because I see them all the time. Agent told me that he could offer me % off in case I do actually receive the glasses. Ummm the glasses were never even sent according to him or the website. Plus it took me contacting them a handful of times BEFORE they even told me there was an issue ans they wouldn't be sent. So I asked for refund because I absolutely need my new prescription. Now I have gone extra weeks of bad headaches because I'm wearing a prescription that is no longer suitable for my eyes. I wanted this to work so badly because I find that they have some of the nicest frames for progressive lenses at very reasonable prices. Now I have had to go to zenni who doesn't have nearly as nice frames for me. Disappointed doesn't even begin to describe how I feel about all of this.

Date of experience: December 31, 2024

Website wasn't working properly at first
December 13, 2024
Previous review

Website wasn't working properly at first. I couldn't try things on. Then when entering my prescription information it kept erasing my info before I could save it.

Date of experience: December 3, 2024
Canada
1 review
0 helpful votes
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Quality products... affordable prices
August 31, 2024

Always quick and easy. Great selection.
Because of my very unique prescription,I always get a note to call and verify that it is correct.
My connection was with Sherwin...he was thorough on his questions and even had me do an upgrade of the lenses...
Love you guys...great that a friend told me about your products and service.
It used to cost me $750.00-$1,000.00 for a pair of glasses.at a dispensary.not any more.thank U..

Date of experience: August 21, 2024
Canada
1 review
0 helpful votes
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New glasses
August 25, 2024

Love my new glasses they fit perfectly and the shopping experience was excellent. Couldn't find what I was looking for but got an even better looking pair of glasses. Thank You!😊

Date of experience: August 15, 2024
Canada
2 reviews
0 helpful votes
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Very Happy
December 24, 2024
Updated review

Great variety and information available to make a good choice!

Date of experience: January 8, 2025

Great selection
August 8, 2024
Previous review

Great service and awesome choices!
Very pleased with the glasses I bought. Great quality and selection!

Date of experience: July 29, 2024
Canada
1 review
0 helpful votes
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Glasses
November 2, 2024

All good liked my choice
Just what I was looking for.
Love the colour

Date of experience: October 23, 2024
Canada
1 review
0 helpful votes
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Great product and good value
September 30, 2024

Glasses aer exactly as I ordered. Good fit. Good vision. Already planning to buy more. Great value for not much spent.

Date of experience: September 20, 2024
Canada
1 review
0 helpful votes
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Over 50
December 20, 2024

Fabulous! This is my first order but I'm sure I'll be ordering many more! Thank you!

Date of experience: January 4, 2025
Canada
1 review
0 helpful votes
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Very pleased
October 11, 2024

Have had great experience and have purchased a few pairs of glasses and have been very pleased with them all! Great prices!

Date of experience: October 1, 2024
Canada
1 review
0 helpful votes
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Good experience
September 30, 2024

My PD was 65/61 but could not enter it at way. I'm not an eye doctor so I do not know how much that will make a difference

Date of experience: September 20, 2024
Colorado
1 review
0 helpful votes
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Eyebuydirect is amazing as always
July 22, 2024

Great customer service! They even let me use a coupon even after already ordering the glasses. Eyebuydirect customer service is truly the best!
I have a low nosebridge so these glasses are okay, they still sit kind of close to my eyes but otherwise stay put even when I move.

Date of experience: July 12, 2024
Canada
1 review
0 helpful votes
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Satisfied
December 19, 2024

Got what I ordered in a timely manner. Pleased with ease and results.

Date of experience: January 3, 2025
Canada
1 review
0 helpful votes
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Disappointing
December 7, 2024
Updated review

TheThe first pair of glasses that they sent me where completely wrong. They sente me another pair and they are not very good. I can't see well from far.

Date of experience: November 27, 2024

The site is very user-friendly
November 11, 2024
Previous review

The site is very user-friendly

Date of experience: November 1, 2024
Canada
1 review
0 helpful votes
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Perfect!
November 15, 2024

Got a Bogo on the same pair. My grandma keeps losing hers, so now we have almost identical back- ups for a fraction of the cost. Perfect.

Date of experience: December 5, 2024
Canada
1 review
0 helpful votes
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Pas satisfait
December 25, 2024

J'ai commandé 2 a sire de lunettes et les verres nos sont pas a ma vue ils ont demandé une photo avec les lunettes que j'ai envoyé et ils on envoyé un une seul autre paire même pas la bonne couleur et les verres ne sont pas encore correcte.
Je veux un remboursement et ils essaient de m'en envoyer d'autre
NON je veux être remboursé

Date of experience: January 15, 2025
Canada
1 review
0 helpful votes
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Garbage frames
October 14, 2024

What a piece of $#*! supplier and product!
Firstly, their product is garbage. I've bought 3 pair of glasses from them and two of the three have broken at the exact same point, simply while removing the glasses from my head. Then when I try to contact them on their own website to (hopefully) resolve it, their own online submission form fails - every time. I've been wearing glasses for over 50 years - I get the concept. In fact, I've never broken a pair of glasses in my entire life, except for 2 of the 3 pair from eyebuydirect. This most recent pair broke after less than 8 months of use, while travelling and forcing me to pay for an emergency repair. I can only assume the 3rd pair will do the same thing. So, if you want a pair of glasses that will last more than 8 months (considering most extended benefits only pay glasses once every 2 years), use anyone but eyebuydirect. Useless.

Date of experience: October 4, 2024
Canada
1 review
0 helpful votes
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Great experience
October 25, 2024

Easy to navigate website. Order arrives quickly without any issue.

Date of experience: October 15, 2024
Canada
1 review
0 helpful votes
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Good customer service was very
Polite, helpful and excellent!

Date of experience: October 14, 2024
Canada
1 review
0 helpful votes
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Excellent
December 9, 2024

Good selection.great price and the service was excellent.

Date of experience: December 27, 2024
Canada
1 review
0 helpful votes
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Best website for prescription eyeglasses
December 11, 2024

Easy to navigate the styles and very reasonable cost

Date of experience: December 26, 2024