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EyebuydirectReviews 1,029

4.6

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
242
value
3
shipping
3
quality
952
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Canada
1 review
0 helpful votes
Follow Shannon D.
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Nice but loose
October 25, 2025
Updated review

My eyebuy direct purchase was ok. It was easy to order and delivery was pretty quick, however the glasses are loose and the transition part is not as dark as I would like it to be.

Date of experience: October 15, 2025

Easy to navigate, rry on option really helpful
September 30, 2025
Previous review

Easy to navigate, rry on option really helpful.

Date of experience: September 20, 2025
Canada
1 review
0 helpful votes
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Good product, great service.
October 24, 2025
Updated review

Fast service, affordable, more so than competitors I considered. If I made the frame choice in person, it will likely be a bit different but its still good as a back up pair.

Date of experience: October 14, 2025

Fair value
September 28, 2025
Previous review

Fair value. Looking forward to the product.

Date of experience: September 18, 2025
Canada
1 review
0 helpful votes
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Worse glasses I ever bought
October 12, 2025
Updated review

I adjust the arms about 3 times per day, so my glasses don't slip off of my nose and they are hard to clean. The positive is they are very light weight, but I'm not sure if this is a good thing, or if this is why they don't stay on my face either. I also adjusted the nose piece, nothing helped. I have to go to my local optometrist to order a better pair. :(

Date of experience: October 2, 2025

Fast online selection
September 14, 2025
Previous review

Fast online selection

Date of experience: September 4, 2025
Canada
1 review
0 helpful votes
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First time customer
October 11, 2025
Updated review

I ordered 2 pairs and I will say that the site was very user friendly. This is my first time purchasing eyeware online so I was only half expecting to be satisfied. I was not surprised. The one pair fits nicely but the second pair I cannot wear at all. The first pair is comfortable but the second pair does not sit nicely on the bridge of my nose and is quite uncomfortable. The prescription is fairly accurate with the first pair but because of the fit on the second pair the dual prescription does not sit right with my eyes.
I may think of trying again but not sure at this point.

Date of experience: October 1, 2025

Navigating was a bit difficult
September 15, 2025
Previous review

Navigating was a bit difficult. The try on feature did not stay steady or sit exactly right. Willing to give it a try as the price is good.

Date of experience: September 5, 2025
Canada
1 review
0 helpful votes
Follow Judy T.
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This is the 4th pair of glasses I buy from you and I count on being a looong time client. Love how easy it is to order, choose and pay. Such a change from the in-house experience of going to a store where it seems you're going through a medical treatment with the fussing and the waiting. Thanks for making my life easier.

Date of experience: September 21, 2025

Fast delivery, easy ordering, great price!
September 6, 2025
Previous review

Fast delivery, easy ordering, great price!

Date of experience: August 27, 2025
Canada
1 review
0 helpful votes
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It takes time
September 22, 2025
Updated review

The site was confusing at first. Once you learn how to use the filter features it helps. I'm satisfied with the frames I bought, Now we'll see how long they last.

Date of experience: September 12, 2025

The site is quite informative and also confusing
August 26, 2025
Previous review

The site is quite informative and also confusing. I love being able to "try them on". So far so good (fingers crossed!)

Date of experience: August 16, 2025
Canada
1 review
0 helpful votes
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Hesitant of getting your prescription online
September 21, 2025
Updated review

I'm a 75 yr old lady who was extremely hesitant of getting my eye prescription online. I have to explain that I have a very complex prescription. I first started out with only my single vision glasses. All went perfectly! They were even very helpful when i didn't like the frame and more than willing to replace it. So i got really brave and tried them for my progressive glasses, which also went extremely well, much to my amazement!

Date of experience: September 11, 2025

I have used Eyebuydirect for several years now
August 27, 2025
Previous review

I have used Eyebuydirect for several years now. I have a very unique prescription with having mono vision from my implants with my cataract surgery. I have one eye for distance and one eye for reading. I wear glasses equalizing my vision for driving and for long spells of reading. They have been terrific for giving me excellent and quick service!

Date of experience: August 17, 2025
Canada
1 review
0 helpful votes
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Many styles, ease in selection
September 21, 2025
Updated review

Aside from offering a wealth of options at reasonable prices, Eyebuydirect gives shoppers detailed information to make an informed choice. Full measurements, photos with models of different skin tones/facial shapes, virtual try-ons, tips and explaining technical details in a way for ordinary folks to understand. The whole process of choosing eyewear from beginning to end is quite smooth.

Date of experience: September 11, 2025

Very easy to navigate website to find what I was looking...
August 27, 2025
Previous review

Very easy to navigate website to find what I was looking for. The "virtual try on" feature was very helpful (I like that I didn't have to load up a file or take a headshot photo. Instantaneous results). Step by step process of ordering was also smooth. Price list and descriptions were easy to understand.

Date of experience: August 17, 2025
Canada
1 review
0 helpful votes
Follow Dubravka T.
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Great shopping experience
September 17, 2025
Updated review

Fast delivery and great glasses. Great and fast customer service that took care of my need. Overall perfect place to buy your glasses.

Date of experience: September 7, 2025

The site is easy to navigate, good prices and grate...
August 22, 2025
Previous review

The site is easy to navigate, good prices and grate choice of frames and lenses.

Date of experience: August 12, 2025
Canada
2 reviews
0 helpful votes
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Somewhat misleading on price.
September 13, 2025
Updated review

Was quoted $221 at 1st time but they needed to upgrade the lenses which then upped the price to $344,,
A little pricey I thought for mail order but OK,,
Glasses arrived and are great,,
Checked CC statement and found I was charged both $221 and $344,,
Was told the $344 was just for a lens upgrade so over$550 for the pair.

Date of experience: September 3, 2025

1st time ordering Wasn't too hard
August 16, 2025
Previous review

1st time ordering
Wasn't too hard

Date of experience: August 6, 2025
Canada
1 review
0 helpful votes
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The glasses were exactly the same I was looking for.
September 6, 2025
Updated review

I had ordered online for two pieces of glasses. Both of them arrived in time with good condition. I am using them now - perfect size and nice outlook. I am pleased.

Date of experience: August 27, 2025

It was quick and easy
August 11, 2025
Previous review

It was quick and easy.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
Follow Cordella Y.
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Love my new glasses!
September 6, 2025
Updated review

Delivery was fast
The glasses are good quality My prescription is perfect
I'm very happy with my purchase

Date of experience: August 27, 2025

It was pleasant
August 11, 2025
Previous review

It was pleasant.

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
Follow Denise Q.
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Fantastic product and service
September 4, 2025
Updated review

I loved my new glasses, the prescription was perfectly handled. Unfortunately I discovered I had a personal issue with the model I had chosen. I approached the service department. They offered me new eyeglasses which I received today. You can't go wrong with this company for the workmanship, for their trustworthiness and for a fantastic service. I even got $14.00 refund since the new frame were slightly less expensive. I am thrilled with my experience. I definetely will buy from eyebuydirect in the future.

Date of experience: August 25, 2025

It is very scary reading accurately the prescription...
August 7, 2025
Previous review

It is very scary reading accurately the prescription and measuring the OD (I printed the paper that your site offers. It was 5 mm short so I used a ruler. Until I receive the glasses, I am not sure if I did the right move... scary

Date of experience: July 28, 2025
Canada
1 review
0 helpful votes
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Easy replacement
August 13, 2025
Updated review

Was able to find my prescription key in the details and have replacement glasses in hand within a week - great experience!

Date of experience: August 3, 2025

So far so good
July 18, 2025
Previous review

So far so good

Date of experience: July 8, 2025
Canada
1 review
0 helpful votes
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All around great experience
August 4, 2025
Updated review

Excellent advice, products and price too!
Used before and will continue to use. Received order in just a few days.

Date of experience: July 25, 2025

Support was very helpful!
July 7, 2025
Previous review

Support was very helpful!

Date of experience: June 27, 2025
Canada
1 review
0 helpful votes
Follow Sherry R.
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New progressive lens
August 1, 2025
Updated review

I already did send you a review quite a few days ago... basically I can see wonderfully out of the glasses... but they were nothing like what I expected... As it turns out they look terrible on me... but because I had broken my previous ones and needed an upgrade to my prescription I am keeping them... I will have to save up to get a new pair... It was the "colour" and pattern on the virtual trial that were not true to the actual glasses frames... I thought they were a medium blue and they appear completely black... Anyway... it is what it is and I will choose practicality over vanity! I love all the fantastic styles... but I just need to try them I guess... I don't want to give a negative review because I think it may be just the specific frames I chose...

Date of experience: July 22, 2025

Everything went very well!
July 7, 2025
Previous review

Everything went very well! Aldo spoke to a rep on the phone to clarify inquiry re clip-ons for my glasses… He was very helpful too … Thank-you!

Date of experience: June 27, 2025
Canada
1 review
0 helpful votes
Follow Restiani M.
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Top notch service!
August 1, 2025
Updated review

The customer support is amazing, very helpful and understanding. The glasses were sent speedily and I love wearing them!

Date of experience: July 22, 2025

Easy-peasy
July 7, 2025
Previous review

Easy-peasy

Date of experience: June 27, 2025
Canada
1 review
0 helpful votes
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I loves the glasses
July 31, 2025
Updated review

The overall experience was smooth and the glasses were as I expected them to be. The visualizer was a great tool to help have an idea of what they would look like on me.

Date of experience: July 21, 2025

Chic, simple, efficient
July 5, 2025
Previous review

Chic, simple, efficient.

Date of experience: June 25, 2025
Belgium
1 review
0 helpful votes
Follow Iqbal U.
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Awesome service with great quality
July 28, 2025
Updated review

Ordering online was a breeze as the website is easy to navigate. Within 10 business days the glasses were delivered. Great quality of frame as well as the lenses for the affordable price. I would come back again for my next requirement

Date of experience: July 19, 2025

User friendly website, easy to navigate
July 3, 2025
Previous review

User friendly website, easy to navigate

Date of experience: June 23, 2025
Canada
1 review
0 helpful votes
Follow Liz T.
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I was so pleased with my sunglasses, as I bought a pair a couple of years ago and wasn't really sure what i was doing for the "shade". So I never wore them and was so disappointed. But these ones are fabulous and are perfect.

Date of experience: July 7, 2025

It was a good experience
June 21, 2025
Previous review

It was a good experience. A little scared as the last sunglasses I bought weren't what I wanted. So hopefully these work

Date of experience: June 11, 2025