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Genevieve T.

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Experience: Health

Member since August 2020

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1 Review by Genevieve

I ordered a pair of glasses for myself on July 28th. I am a student and this website offered discounts and affordable prices, all things attractive for a student budget!

A few days after ordering I was given a tracking number that never worked. I reached out on 2 separate occasions for an update, and was told I would be responded to in 24-48 hours. I NEVER WAS!
Today I reached out again expressing how upset I was only to be told my package was lost! If they knew why did they not email and reach out to me so we could find a solution.
The rep afterwards did not offer a solution (horrible), I had to ask him," so what now? Can I have a refund?" He then said they would have to process my request to let me know if I can get a refund and I would hear back in 24-48 hours (again the same nonsense).

What do you mean they have to determine if I can get a refund?! THEY LOST MY PACKAGE AND NEVER COMMUNICATED WITH ME! And it's not as if I'm an international order for tracking confusion, I am right here in North America.

Horrible Horrible site and I wish I read these reviews before ordering.If I do not get my money back I will be filing a fraud investigation with my bank because these people are unreliable and have no consideration for people's money.

UPDATE: 9/2/2020

I was sent a public message saying the tracking had been sent to me but it never was! Glasses USA do not lie to try to save your image. Thankfully the bank refunded me my money :)
James S. – GlassesUSA Rep
Hi Genevieve,

We’re sorry to hear that you experienced delivery difficulties with your glasses order. Your glasses are in transit and en route to you.

Our Service Manager has sent you the tracking details.

Our apologies, again, for any inconvenience and we hope you will love your new glasses.

Yours truly,

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