GetaroomReviews 6,370

KUDOS to GetARoom for their great Customer Service. I had to cancel an upcoming trip in June/2020 due to the Coronavirus Pandemic. All the activities I had planned to take part in during this vacation had been cancelled. Even though the cancellation policy did state the reservation was "non-refundable", GetARoom did the right thing and gave me a full refund of $658.79. This really shows me that they care about their customers and in the future I will definitely use their site again for my bookings. Great Company...

Not only was I directed to this booking tool via a deceptive google ad (shame on me, I guess), I was charged a $19.99 fee that was not disclosed (they say that them saying that "with taxes and fees" covers it, but the "fee" was to their platform, separate and on top of the standard hotel taxes and fees you normally get.

THEN, the total amount that they verbally told me over the phone increased by ~$8 when they actually charged me/sent me a receipt.

I will never use them again and I will be VERY careful next time I use a promoted link on google. Shame on you, "getaroom", or "reservatons.com" or whatever your company name is.

Clicked on an ihg hotel site, and dialed, answered "hotel reservations" not "getaroom.com" when rep told the me total with room and tax for 3 nights, I questioned her about why the tax and fees were so high for 3 nights stay, $131.00. She sidestepped the question and stated it was for taxes and fees again, I then questioned her if she was reservations for IHG, Holiday Inn, and she told me "we are an authorized agent for them" I booked the room for $422.02, got to the hotel, and they said I got a fanatastic rate, it was going to cost me $258.00 for 3 nights, including taxes. The hotel then said the room was booked under a mastercard, which I do not have. So Getaroom.com charged me $422.02, and they paid the hotel $258.00 for my room, overcharged me $163.00. The hotel told me if I booked directly with them I would have paid approx $120.00 per night with tax. Now since this is a business trip my company will only reimburse me for the $258,00 for the receipt I receive from the hotel, so I have to pay the additional $160.00 out of my pocket. I would ask for a refund, but I know I will get the standard response as I have read in all the other complaints i see on this site. I will review negative stars, I cant believe some regulatory agency cannot do something about these scamming practices, I have reported this company to Corporate IHG.

I grabbed the hotel number offline. Thought I was calling hotel directly, mentioned didn't want third party site because all the issues. He never said anything about being one. Then the taxes and surcharges on a room that was 89.99 were 45 for a total of 135.15. I kept questioning the charges saying it didn't sound right and he said yes they are all normal and what you would be charged elsewhere. I called hotel directly and they said no way. My bill with them was 103. Save yourself money go to the hotel directly to book.

Very friendly and helpful attendees. The desk clerk was very pleasant and offered expert services information
Ie; breakfast hours and ordering our food

They booked me the wrong room. I was supposed to get a room with two queen size bed. I received a room with one king size bed for three people. I did not notice until I got to the hotel to get to my room. The hotel said that's all they had available.
I contacted you guys and just got a run around and you could not help us out to find another room at this hotel or any other hotel. So we ended up staying one night and left even though I paid for two nights. We found a hotel elsewhere.

Don't book with get a room I never checked in the hotel during a world pandemic and was told I could not get a refund I would not recommend get a room website to any room. It's a scam they take your money and run. According to the terms on the contract it says you may be charged a cancellation fee. Not the entire fee as it you stayed at the hotel. Do not boom anything with get a room. A customer service representative stated I would get a refund and months later I was told by my bank the refund was denied. Stick to know sites because this one is a scam

The site is simple and they did end up refunding me - but you need to be careful. I was on my mobile device while traveling, trying to book directly through a hotel's website, and wasn't aware that I had ended up on the GetARoom site. After I clicked "book the room" I realized I was being charged almost $40 more than the advertised price. I asked the hotel clerk when we arrived and he said it was because I booked through an external site. When I complained to GetARoom, they did eventually refund the difference. But I feel like they should make it much more obvious that they aren't the hotel site and you WILL be charged a hefty fee when booking thru them.

This site is a complete scam. They take your money right away- which should have been a flag for me-and do nothing to help when there's a problem. They just say "sorry". Norma- the night shift manager is useless- she refused to help. They lied with everything they said. The hotel was willing to work with us to help but the site refused any assistance. I was trying to make reservations for my son- he is across the country- and it was a horrible experience. DO NOT USE THIS SITE!