GetaroomReviews 6,370

My intent was to book directly with the hotel chain. Somehow I got redirected to getaroom.com. I realized I did had a non-refundable room but then a pandemic happened. The state was CLOSED to travel into. The events in the region were cancelled. After multiple check ins with the company, they finally did refund the money. I realize with COVID there was a lot going on and I am grateful that they have now decided to refund my money.

I booked a room on GetARoom with the AUD amount specified. Once I gave my credit card details and could not cancel the booking, they confirmed the actual USD exchanged to AUD amount, which was vastly higher than what they specified on the 'deal', on the front page of the hotel booking. This is such a misleading and dishonest thing to do. And when you go to cancel they say you have to forfeit one night's rates as the cancellation fee. We are only staying for one night so there was no point. Really not a fair system to work with.

Rating 0 out of 5.
I made a mistake one day when I tried to book a room at a hotel that I've stayed at in another town numerous times in the past. I typed the hotel and city in Google and clicked on the first linked that was listed. This link was for GetARoom and I thought I was talking to someone from the La Quinta that I stayed at. Big Mistake. I did use that reservation which i thought was high but wasn't sure with all the Covid-19 madness. I went back to the same hotel a couple of days later to stay again. This time I was absolutely sure that I called that hotel directly. I paid an average of $153/night with GetARoom compared to the $103/night going direct to La Quinta. Both rates included all fees and taxes. I just talked to someone at GetARoom and they were not able to give me a breakout of the extra $50/night for "Service Fee". The extra $226 in "Service Fees" would have covered two additional nights at the same hotel. The only service provided was 10 minutes on the phone setting up a reservation that I should have done directly instead. I asked the person on the phone at GetARoom to elevate me to a supervisor and I was told that they could not do that and the only number that they have was the same 1-800 number that I called. FYI, that phone number doesn't give an option to talk to an actual person in customer service.

I'm now going to leave a review on YELP and then contact the BBB. Finally I will contact the attorney generals office to report GetARoom as a SCAM.

I initially contacted them back in April to cancel a hotel reservation due to the pandemic. They cancelled it and said they were working on getting the cancellation fees waived... still waiting for a response after the initial response. It was supposed to be 7 days... going on 7 WEEKS!
They say that they've tried to contact you, which is lies. No messages on either phone or calls logged. Finally heard from customer service but refund will take another 3-5 business days to process. If I paid my bills like this, the bill collectors would be at my door.

I MADE A RESERVATION FROM CHOICE HOTELS FOR A CLIENT TO STAY IN COMFORT INN HOTEL, NORTHYORK CANADA. A CONFIRMATION WAS SENT TO ME, ON THE CONFIRMATION SENT ME, IT WAS STATED THAT THE FUNDS WILL BE DEDUCTED BY CCI HOTEL, RES TX US.
BUT WHEN MY CLIENT GOT TO THE BOOOKED JHOTEL, THERE WAS NO RECORD OF SUCHTRANSACTION, AND HE WAS MADE TO PAY CASH BEFORE HE WAS ADMITED. IMMEDIATELY CCI DEDUCTED 713.58 USD FROM MY CARD IMMEDIATELY. ALL ATTEMPTS TO REACH THIS CCI PROOVED ABORTIVE UNTIL I DISCOVERED THEY ALSO USE GETAROOM, I ALSO SENT VARIUS MAILS, THEY NEVER REPLIED
ALL EFFORT TO GET A REFUND BY BANK WAS FUTILE AS THEY CLAIMED MY CLIENT NEVER CAME TO THE HOTEL.SO THEY CLAIMED IT WAS A NO SHOW.

I AM READY TO GO TO COURT, I WILL USE SOCIAL MEDIA TO GET MY CASH, AND REFUNDS,.

EVRYBODY SHOULD DESUST FROM DEALING WITH THIS CRIMINALS

Booked hotel for New York in June and had contacted them in regards to changing my booking. They came back almost instantly to state I had to cancel and rebook. However my hotel in NYC is closed due to coronavirus and is not open on my booking dates. I have contacted them 3 times looking for a change to 2021 or a refund. They have come back to me within an hour with a call, an email and then confirmation of refund, and already processed my refund. Great service thank you.

My elderly mother booked a room through Getaroom.com but then physically cancelled her reservation at the hotel where she was going to stay. She received a cancellation number and was informed everything was taken care of. She was later billed because she was unaware that she still needed to contact Getaroom.com. After working with Getaroom.com, they refunded her credit card. I'm so happy with their prompt attention to this matter.