GetaroomReviews 6,370

Once my reservation was made, I needed to drop one night, still within the free changes guidelines. However, they told me I would have to cancel the whole reservation and make a new one with the new number of nights. Problem was, the rates had gone up significantly and they wouldn't give me the old rate. When the new reservation was supposedly made (after 2 hours on the phone with them), I called the hotel myself to make sure it was right. It was not. They had only secured one night of the four I needed. Did I mention this was for my daughter's wedding! What a nightmare! They are not dependable.

First time. When making reservations I requested room on first floor. I was told it was put in the system. When checking in there was no annotation requesting a first-floor room. Therefore I did not get one. Also reservation person said breakfast was being served. I questioned this during the virus time. Was told again yes breakfast is being served. Expecting her to check with hotel to make sure however she did not. I called back a second time got a different Reservation person and was told no breakfast was not being served. Which is what I initially thought.

Told your first associate I wanted to book in Mississippi. He read back my confirmation and I thought I heard Michigan, so I asked about it he said "No I have you in Mississippi". When I got my email confirmation it WAS Michigan! Called back to cancel and re-book and talked to another associate. She looked it up and said, "No, he has you in Mississippi". I told her Mi. Is the abbreviation for Michigan, Mississippi is Ms. She said,"Well I didn't know, I'm not from America". So my first payment was $147 which I won't get back for three to five days. Very disappointing experience!

HORRIBLE HORRIBLE HORRIBLE
They lie to you as a customer
LIE LIE LIE
IGNOR YOU IF YOU TRY TO GET HELP
IGNORE IGNORE IGNORE
YOU CANT GET ANYONE TO HELP NO LESS LISTEN TO WHAT YOU NEED
THIS COMPANY IS HORRIBLE. THIS SERVICE IS HORRIBLE.
I made a reservation on the day to check in. I THOUGHT it was cancelled an hour later and all taken care of. Or so I was told. I WAS LIED TO BY SOMEONE AT THIS PHONE LINE TO MAKE RESERVATIONS AND CANCELLATIONS.
The full refund would be in my account in 3- 4 days. 7 weeks later NOTHING... and no SUPERVISORS that I can talk to AND no person in higher command that I could get in contact with or even that they can call me back. NO NO NO
HORRIBLE
BUYER BE WARE... YOU ALL SUCK... HOW CAN YOU LIVE WITH YOURSELF
SHARON R

If I could give Getaroom.com a zero I would. Like so many we were forced to cancel our Hotel and International flights reservations because of the Corona Virus Pandemic. We had planned a Rockies fly drive that included 17 hotel bookings using different agents such as Booking.com and Hotel.com. ALL EXCEPT Getaroom.com gave an exceptional service refunding our deposits promptely. As our only income is a UK pension, we have to avoid expensive international calls therefore we have emailed at least 8 times to date once receiving Cancellation number ******* from QA Rep Brana on April 9th stating we would get a response in 7 days, since then we, despite multiple emails, have had zero response. I wonder if founders David Litman and Bob Diener, Dallas are proud of the company they started. I contacted Best Western, Billings and they confirmed they do not hold deposits. I will not go away but keep trying to get our $155 back, so will use all WW reviews sites to share my poor experience using this company. I am not optimistic after reading the bulk standard computer generated response to other similar complaints.

I was rushed to book a room in a few minutes between meetings. I searched for a room in Ely Nevada (for my wife) at a brand hotel and the room came up with Nevada in bold letters, but I realized after booking that it was in the town of Nevada, Missouri. Not very useful. Then I noticed this was not the hotel website, and getaroom has no provision for mistaken booking cancellation. Their website could not locate my reservation but I found a phone number for them on my credit card web page. I phoned that, spoke with a thickly accented (Caribbean?, Jamaican?) woman, very polite but insistent than I could not cancel with refund. When I insisted she transferred me to a sleepy sounding man who confirmed they don't refund and then transferred me to a 3rd man who also said they would not refund.
Fine. I will cancel the charge at American Express and I promised to write a review, this one.

Thought I got a great deal on hotel only to have large tax of 70 plus dollars. Checked out hotel website and was cheaper by 70 dollars. Booked room and canceled original booked room with in 1 day. Only few rooms left in smaller town d/t hockey and wrestling tournament on same day that's why I did not cancel first then re-book. Either way wouldn't have worked would have still would have been charged. The count down clock even said I had 1 hour left to cancel! Several attempts made to find number and emails to get refund. All numbers were automated lines and dead end. No return emails. Disputed with credit card and now Get a Room refuses to return refund even though originally posted cancel up to 24 hour prior to date of stay originally when clicking on room! So had 2 charges and only one room. Still have yet to get to talk to a person or have an email from company. Note to all readers: HOTEL WEB SITE ONLY!

What started as a nightmare without a reservation number, a way to cancel my room or even be able to discuss my issue with anyone with getaroom.com ended up with a happy resolution. My expectations started off pretty low but I eventually was pushed through to a customer care representative that was able to listen to my issues and provide reassurance and a resolution that was more than I expected. It has been a relief and a weight lifted off my mind. My hope is that any future business done with getaroom.com will be the best of experiences.

I reserved a room at the Holiday Inn in Old Town Alexandria VA in March of this year. I thought I was speaking to the reservation desk at Holiday Inn but some how got switched to Get-A-Room Reservations; the person did not identify themselves as a representative of Get-A-Room, nor did they say I would be charged any additional fees. However when I received my credit card statement I discovered that I was charged a reservation fee beyond the regular rate at the Holiday Inn. After communicating with the Get-A-Room Headquarters about my concerns they were kind enough to refund me the majority of that fee and charge me only $10 for the reservation, a fee that I feel is fair.

On March 28 I was told I would be receiving my refund within 3-5 business days. It is now April 14th and I have not received the refund. I have read many of these reviews and they all say the same thing about this company. I understand it may take longer because of the pandemic but I am also concerned that this is just a scam so that we get tired of waiting and forget about it. I believe that we all need to start filing complaints with the Better Business Bureau.