Sharon R.’s Reviews of Getaroom & more

Sharon's Profile

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6/12/20

HORRIBLE HORRIBLE HORRIBLE
They lie to you as a customer
LIE LIE LIE
IGNOR YOU IF YOU TRY TO GET HELP
IGNORE IGNORE IGNORE
YOU CANT GET ANYONE TO HELP NO LESS LISTEN TO WHAT YOU NEED
THIS COMPANY IS HORRIBLE. THIS SERVICE IS HORRIBLE.
I made a reservation on the day to check in. I THOUGHT it was cancelled an hour later and all taken care of. Or so I was told. I WAS LIED TO BY SOMEONE AT THIS PHONE LINE TO MAKE RESERVATIONS AND CANCELLATIONS.
The full refund would be in my account in 3- 4 days. 7 weeks later NOTHING... and no SUPERVISORS that I can talk to AND no person in higher command that I could get in contact with or even that they can call me back. NO NO NO
HORRIBLE
BUYER BE WARE... YOU ALL SUCK... HOW CAN YOU LIVE WITH YOURSELF
SHARON R

* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thank you

Karen B. – Getaroom Rep Over a year old

Sharon,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. If this review is about a pending refund due to the impact of Covid -19, our response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We appreciate your patronage and deeply apologize for the inconvenience caused by this global pandemic. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.

Carrie M. – Getaroom Rep Over a year old

Sharon,

Great news-Your refund has been processed! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity and for your patience. We do take our customers' reviews very seriously and we thank you in advance for re-rating or deleting your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.

Sincerely,
Getaroom