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My intent was to book directly with the hotel chain. Somehow I got redirected to getaroom.com. I realized I did had a non-refundable room but then a pandemic happened. The state was CLOSED to travel into. The events in the region were cancelled. After multiple check ins with the company, they finally did refund the money. I realize with COVID there was a lot going on and I am grateful that they have now decided to refund my money.
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We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom