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lori k.

  • 1 Review
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Experience: Travel

Member since June 2020

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1 Review by lori

7/7/20
The site is simple and they did end up refunding me - but you need to be careful. I was on my mobile device while traveling, trying to book directly through a hotel's website, and wasn't aware that I had ended up on the GetARoom site. After I clicked "book the room" I realized I was being charged almost $40 more than the advertised price. I asked the hotel clerk when we arrived and he said it was because I booked through an external site. When I complained to GetARoom, they did eventually refund the difference. But I feel like they should make it much more obvious that they aren't the hotel site and you WILL be charged a hefty fee when booking thru them.
karenb355
Karen B. – GetARoom Rep
Lori, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.

Sincerely,
Getaroom

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