The site is simple and they did end up refunding me - but you need to be careful. I was on my mobile device while traveling, trying to book directly through a hotel's website, and wasn't aware that I had ended up on the GetARoom site. After I clicked "book the room" I realized I was being charged almost $40 more than the advertised price. I asked the hotel clerk when we arrived and he said it was because I booked through an external site. When I complained to GetARoom, they did eventually refund the difference. But I feel like they should make it much more obvious that they aren't the hotel site and you WILL be charged a hefty fee when booking thru them.