We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

lori k.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since June 2020

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by lori

The site is simple and they did end up refunding me - but you need to be careful. I was on my mobile device while traveling, trying to book directly through a hotel's website, and wasn't aware that I had ended up on the GetARoom site. After I clicked "book the room" I realized I was being charged almost $40 more than the advertised price. I asked the hotel clerk when we arrived and he said it was because I booked through an external site. When I complained to GetARoom, they did eventually refund the difference. But I feel like they should make it much more obvious that they aren't the hotel site and you WILL be charged a hefty fee when booking thru them.
Karen B. – GetARoom Rep
Lori, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.


lori hasn’t received any votes.

lori hasn’t received any thanks yous.

lori doesn’t have any fans yet.

lori isn’t following anybody yet.

Similar Reviewers on Sitejabber


First time to ever leave a review I'm 57 years old but yesterday was the worst My husband and...


If I had just showed up to the hotel the same day and asked for a room, which they had plenty of...