Getaroom Reviews Summary
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
Upon check in I was given a 2 bed room, when I had requested a 1 bed king size room. It was a short stay so I accepted it without complaint.
My husband booked a hotel and was very specific on which hotel and a pool and they booked us at roach motel next door woth renovations on pool so not open and would not refund money until 7days and had time to investigate but if I stayed at hotel then they won't investigate and once they took my money, I needed a place to stay.
Joshia, Thank you for your patience with this as our Service Resolutions Team has researched your complaint. Please be advised your reservation was booked through Reservations.com. This reservation was not booked directly on the Getaroom.com site, or with one of our agents. Our Service Team has contacted your booking agency in order to obtain a favorable resolution on your behalf. Reservations.com has advised for you to contact them directly for further assistance. We do take all of our customers' reviews very seriously and would appreciate it if you would either update or remove your negative comments on Sitejabber.
Sincerely,
Getaroom
A lie from this Site.
It was Not a Deluxe Suite. It was Filthy.
U asked for an Early check in, the Front Desk said it was Not on my reservation.
I asked you if the Pool was open, YOU Guarenteed it Was, and It Was Not.
It was Not a Suite At All.
I'm telling All my Facebook Followers Not to book through You.
LaVonda,
Great news-Your refund has been processed! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity and for your patience. We do take our customers' reviews very seriously and we thank you in advance for re-rating or deleting your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I had a problem. After reaching out to Getaroom I received a call from Carrie who went above and beyond to make it right. Excellent customer care. Yes, I'll use them again.
Liz,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
First, the agent could not speak English very well. 2nd I gave him the name of the hotel and address. 3rd. He booked a room at a different hotel, with a different address.
4th. I think that was very poor experience.
Maurice, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
They were not honest about with whom I was speaking. I thought I was speaking directly to Holiday Inn. I don't appreciate being lied to. I lost my IHG points. In the future, I will not deal with this company.
Melanie, Great news-Your refund has been processed! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Awesome
Excellent service and comfortable room...
The people were nice and professional in how they took care of their customer. The pool was nice and the surrounding are was clean.
Hi Archie,
Thank you for the nice feedback! We appreciate it.
Regards,
Getaroom
Charged me for an executive suite with a jetted tub arrived at hotel no such room exists. Gave 10% refund but that wasn't even the difrence in the room cost.
Albert, Great news-Your refund has been set up! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Good clean room. Wonderful staff. Will definitely use again.
Thank you for the nice feedback! We appreciate it.
Regards,
Getaroom
Agent did not identify that he was not working for the hotel chain that we were booking and that using this service would cost an extra $30 above the hotel fee.
Service rep called and listened to my complaints very respectfully. She explained that the room price we saw on the receipt from the hotel was their cost and we would never get such a rate because an individual consumer can't buy in bulk like they do. She offered a $20 credit as compensation. This is good customer service.
Phil,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Very deceptive experience. I thought I was talking to the hotel chain. The agent did not tell me he was a 3rd party seller. When I checked in I was informed that the agents credit card paid for the reservation to the hotel. My credit card paid the third party seller. At check in I learned I paid more than the hotel rate.
Janet Bounds,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
We went on an adventure and were having so much we decided to get a room. I tried to book online. I got all the way through the steps and hit the submit button. The button did not work. On the page there was an ad to call for a better rate. I saw on the page that I could not submit I was charged a fee of $19.99. I called the toll free number. I asked about the fee. The woman told me the fee was for 24 hour customer service. I wouldn't have needed her assistance if my reservation had went through on line. Then I asked about the better rate message. She wouldn't address the situation. Finally I booked the room. I only went through with the transaction because the property was Days Inn by Wyndham. My husband is a Wyndham Destinations owner. Their properties are usually so clean and accommodating. We got to our room and it was a disaster. There was a broken window, the walls were dirty and there were bugs in the bathroom. The bed was clean and comfortable. I would never use this online service again.
Rosanne, Thank you for your patience with this as our Service Resolutions Team has researched your complaint. Please be advised your reservation was booked through Reservations.com. This reservation was not booked directly on the Getaroom.com site, or with one of our agents. Our Service Team has contacted your booking agency in order to obtain a favorable resolution on your behalf. They will reach out to you directly to assist further. We do apologize for this experience with the hotel directly. We do hope that you notified the hotel staff and management with your concerns. This Sitejabber review site is for the actual booking process with Getaroom.com, not the hotel itself. We do take all of our customers' reviews very seriously and would appreciate it if you would either update or remove your negative comments on Sitejabber.
Sincerely,
Getaroom
Trying to make reservation at a hotel that I routinely stay at for work. Thought I was calling the hotel directly. Started through the process of booking the room anyway, even though I suspected it was going to cost way more. Initial price quoted was $60 more per night than I had ever stayed in the past. They lowered the quote when I called them out but even the revised quote was much higher than the going rate. I told them I was not interested in finalizing the reservation but I had already given them my credit card. I was supposedly being transferred to someone else that could cancel my reservation when the call 'dropped'. Next thing I know I received a confirmation email and my card was charged. What a scam.
R,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
By not telling me up front that you were a third party seller that was adding a 20% plus or minus fee to the cost of the room is extremely obnoxious
Richard,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Very nice room an they was so nice an willing to help in any kind of way
I was told that the motel I wanted to go to was full, which was incorrect. The motel suggested did not accept cats, even though I had asked if the motel accepted cats and was told yes. The customer service person was very confusing as well.
J,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.
Specifically asked if the pool was open, which agent confirmed it was "as of 2 weeks ago" but then got to property and it was still closed, had never opened
Hi Lisa,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
Service was horrible. Had to call back and get technical support because room booking wasn't transferred to the actual hotel.
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
Called and reserved a room for my daughter. I gave all my information and thought all was good. When my daughter went to check in they said they had NONE of my information for her room. She had to use her own card to book the room. When I checked my card and her card had both been charged for the one night stay. I had been charged twice. I have yet to be contacted to correct the mistake.
Hi Nancy,
We do apologize for this experience your daughter had upon arrival at the hotel. Please know that we take our customers' reviews very seriously and have attempted to reach you in response to your review. A Customer Service Resolutions Specialist has updated your case with a refund. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Thank you.
Sincerely,
Getaroom
For starters, I could not understand the woman I made the reservation with on the phone. Her English, and annunciation were horrid. The hotel itself was not bad. I had 2 burnt out light bulbs in my room and there was a light out in the parking lot. The landscaping around the hotel is in seriously bad shape as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Clara,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.