This site is a complete scam. They take your money right away- which should have been a flag for me-and do nothing to help when there's a problem. They just say "sorry". Norma- the night shift manager is useless- she refused to help. They lied with everything they said. The hotel was willing to work with us to help but the site refused any assistance. I was trying to make reservations for my son- he is across the country- and it was a horrible experience. DO NOT USE THIS SITE!
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom.