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Gearbest
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Gearbest

gearbest.com
Algeria
1 review
0 helpful votes
Follow Abdel-Aziz M.
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Awesome Store
November 15, 2017

All goods purchased by me on the gearbest were original, of good quality and at a bargain price.
Delivery of purchases was carried out on time, the goods were well packaged.
I recommend this store to people who value their time and money.

Date of experience: November 14, 2017
Mexico
1 review
0 helpful votes
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211/5000
It was my first purchase online and the truth is that it will not be the last, I am very satisfied with the products and they are at a super price, without a doubt gearbest is one of the best pages there is. 100% reliable!

Date of experience: November 22, 2017
Portugal
1 review
0 helpful votes
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Awesome store
June 26, 2017

I have purchased several times from gearbest, and it has always been an awesome experience. The choice of products they have is huge! Every time I've ordered, the process has been smooth, fast and just enjoyable. The customer service is also very helpful!

Date of experience: June 26, 2017
Poland
1 review
0 helpful votes
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The best online store!
February 26, 2018

I have been a regular customer of GearBest.com for several months. I highly recommend shopping in this store! Items arrive very quickly, packages are well packed. They have very good prices and the possibility of using coupons that lower prices. There have a lot of interesting gadgets. Customer service responds quickly to questions. Overall I had a good experience with this retailer and I would recommend it.

Date of experience: February 25, 2018
India
1 review
0 helpful votes
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Gearbest is the Best
July 27, 2019

Been shopping with gearbest for more than a year now. It's been an extremely a happy experience with them. All the products that I've ordered & received have matched the description & shipping has never failed me, reaches as described.
Go for Gearbest!

Date of experience: July 27, 2019
Portugal
1 review
0 helpful votes
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Sweet products, Fast gearbest
September 19, 2019

Since i bought my first phone in gearbest i was really excited about buying stuff online. They really cool. They have a nice market with things we love, and is easy to buy. I pay with paypal and its all good. I recommend

Date of experience: September 16, 2019
Portugal
1 review
0 helpful votes
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Cheap, easy and awesome!
November 19, 2015

Heard about Gearbest through some friends of mine who had done previous purchases on this site. They had been recommending it to me for ages and finally gave it a go. Bought an incredibly CHEAP phone for my boyfriend with AWESOME specs. I didn't believe it until the package arrived at my door. Also I used the EU warehouse and didn't pay any customs that I would have to pay if I used the Chinese warehouse.

Keep up the good work Gearbest! :)

Date of experience: November 18, 2015
Serbia
1 review
0 helpful votes
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Best online shop!
September 5, 2018

I'm buying some stuffs from time to time and they always me surprise with their professionalism. I never had any inconvenience with shop or with any of the products that I buy.
Shipment is almost always very fast and I receive goods within 10-20 days even it's stated that estimated time for arrival is 30-40 days. Products are always exactly as they are listed on shop.

I can recommend this shop for everyone!

Date of experience: September 5, 2018
Kuwait
1 review
3 helpful votes
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Scam
April 19, 2018

I didn't receive my item. Absolutely misleading seller. The seller after failing to ship my item that worth 400$, they provided me with a different tracking number that happened to be shipped to my country but to a different name and address, attempting to convince me that they did their part. After long battle through PayPal, and after the seller submitted fabricated information (FRAUD), and after I had to do a serious investigation, I was able to prove that the seller shipped the item to a different name and address and that what they actually shipped was an item that worth 30$ only, PayPal refunded me.
As for your below reply, I've been contacting you directly for 3 weeks, and you said file a claim with the shipping company! How can I do so if the tracking # you provided is under a different name!? You wasted my time, money and energy. Thanks to PayPal for saving my money from your SCAM business.

Date of experience: April 19, 2018
Lily L. Gearbest Rep
over a year old

Dear Fatima,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Netherlands
1 review
0 helpful votes
Follow Hussein C.
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Best Online store
February 26, 2015

""Excellent store. Excellent processing and shipping time. The packaging is good too. The items came intact. They have great quality and are working as in the description. "A really really great website for technological gadgets, smartphones, computers or tablets. Very low prices for high quality products and efficient service really are able to remove any doubt on the purchase. Overall Excellent store. Definitely will recommend it." "

Date of experience: February 25, 2015
Italy
1 review
0 helpful votes
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I usually shop from chinese e-commerce websites but Gearbest really surprised me for two main reasons. Shipping. In my experience I've never received an order in less than two weeks (Italy), with Gearbest this was possible and, more incredibly, shipping is free! Quality. I bought a branded action cam and I can't see the difference between this one and one bought from a phisically store. Fully satisfied.

Date of experience: December 3, 2017
Greece
1 review
0 helpful votes
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Good in everything
May 15, 2017

I have done a lot of orders from this store (action cameras, gadgets, lambs, toys etc.). In every order, they dispatched it fast. Everything was like in the description. One time i had problem with one thing and they refounded me immediately. So this store in my opinion worths

Date of experience: May 13, 2017
Czechia
1 review
0 helpful votes
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Ordered Xiamoi Yi camera and accessories. Paid using PayPal, no problem there. Package was delivered on time by DHL. There was an issue with delivery address (typo), customer service contacted me to correct the address). They are always very polite and reaction time to support ticket messages was fast.

Date of experience: August 12, 2015
Israel
1 review
4 helpful votes
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I purchased a tablet from them on March 17. Tablet delivered on April 11th. Tablet had a row of dead pixel. Customer service first tried to claim than more than 45 day have passed, where less than 30 days passed from purchase to claim. Then customer service offered me to return the item, which is fair, and they will quote "refund back to your GB wallet." which means that they will not return the money but rather give me credit for future purchase. This is a complete contradiction to their 45 days warranty. Had no choice but to open a Paypal dispute
****Update from 4/25/2016 ***
Issue was finally settled. Gearbest, offered me a 60$ (25% of the tablet price)
Refund to my Paypal account, which I will use to try and fix the screen locally. Anyway, I was contacted by Pepper from customer service. She claims that "For the refund on Gearbest, we can offer both refund in payment account and GB wallet.". I will have to let other customers to check for it...

Date of experience: April 14, 2016
Lily L. Gearbest Rep
over a year old

Dear Dan,
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.

For quality issues, we have detailed warranty and return terms. Please kindly check here: http://www.gearbest.com/about/warranty-and-return.html. We are sorry that our colleague does not resolve your issue effectively. Please rest assured, we have followed your issue and offer you quick solutions,

We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Best Regards,
Gearbest.com

Brazil
1 review
0 helpful votes
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Trustful company
December 14, 2017

Excellent company, trustful, a big variety of products in a very good price and payment options. All delivers were ok, and they got a great customer support. I do recommend for everyone. I love to check new products on the website and I'm gonna buy more products with 'em.

Date of experience: December 14, 2017
RU
1 review
0 helpful votes
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Here I can find anything I need. I shop here for gifts, electronics, sometimes even fashion accessories and kitchen supplies. Excellent quality, great support, good prices. Everything is exactly how I want it to be.
Polite and careful support team will always help you to get any information you want. Yes, I had some issues, but all of them were solved.

Date of experience: May 24, 2016
Belarus
1 review
0 helpful votes
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Super shop
November 18, 2015

I bought in the store GEARBEST xiaomi led light. I really liked the store and service. Seller responds quickly to questions and does everything that would quickly resolve any problems. Delivery very fast. I recommend this store.

Date of experience: November 18, 2015
Greece
1 review
3 helpful votes
Follow sotiris s.
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Stay away. They post offers just to collect money and gain from this or run their shop. You wont receive anything aspecially if it is on offer. Check with other online shops before buy.If they have big discount dont expect to have anything. They want the money to pay other or refund them and also buy stock. They dont have any capital to tun. They run by fooling customers and trying to fool paypal by fake shipment or partial part cheaper to fool paypal that they have shipped your products. Stay away you have been warned.

Date of experience: December 31, 2015
Lily L. Gearbest Rep
over a year old

Dear sotiris,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Thank you again for bringing these matters to our attention.

Best Regards,
Gearbest.com

Croatia
1 review
0 helpful votes
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GB Overall experience
September 20, 2018

My experience so far has been great.

The first time I ordered from Gb i didn't know what to expect, but as soon as my first package arrived I knew I could order again. Years later, I still use Gearbest and nothing has changed. The prices are still reasonable, the shipping time to Croatia is good, and the products come undamaged so i never had to return anything.

I would recommend Gearbest to anyone.

Date of experience: September 20, 2018
Greece
1 review
0 helpful votes
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Very good shop
February 3, 2016

After the first successful market mobile phone I made a second purchase.
Everything went very well.
I received in three weeks.( my Order No.: W**************)
I am satisfied with the Gearbest And I will buy again.
Recommended.

Date of experience: February 3, 2016

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442