Gearbest is a place where you can buy Xiaomi and other devices with a lowest prices. I'm very satisified with the customer support quality. There was only one case when I've not received the product but the customer service offered me a full refund of money. I spent a lot of money on home appliances, drones, electronics on GearBest. I'm always very satisfied with the products and the website itself. Please remember to look for any coupons when you want to buy something on Gearbest. Always choose Priority Line shipping method - The goods are being sent from UK with no additional fees. The prices with coupons are the best on the internet. This is my honest review. I would recommend the shop to everyone.
I have often ordered Gearbest and has always been satisfied. Great clear side and very low prices. What I like most the delivery time. I often buy abroad and often wait up to 3 months on deliveries. In Gearbest so far all came on after about 2 weeks. I think that's a record time. I am happy to continue in order Gearbest.
And it does not matter that the name and gear "Best", best online store to buy, prices imbativeis, any item is cheaper than in Brazil, fast packaging, good quality products, dispacho fast, my products always arrive in perfect condition
I placed an order for an item in early August of this year. After 6 weeks the status never changed from processing. I finally gave up and and asked for a refund. As of today, I have not received my refund (after being told that I would) nor the merchandise. I'm going to notify my bank that this transaction was fraudulent. BUYERS BE WARE!
Hello,
I recommend this shop "GearBest" very well, have very good prices, fast shipments, nothing on the way will not be lost. They write very quickly on the news. If there is a problem, it is quickly and effectively resolved. I highly recommend this shop again.
This store has better methods of shipping and payment than Aliexpress or Geekbuying and although it is a little more expensive at first glance, the important thing is to take advantage of the coupons that are usually put on your social networks. The payment methods for Mexico are varied as well as their shipping methods and the customer service is very good.
I'm buying at gearbest not for the first time, and this store suits me completely. The purchased backpack was delivered very quickly, the quality completely satisfied me. Also here you can earn bonus points, which you can then spend when buying other goods - when buying this backpack I managed to save 30% of its initial value, which I am very happy about.
Worst load of liars I ever dealt with, they shame themselves, China and retail as a whole.
If all goes well fine, if you need something changing because it arrives faulty or damaged, forget it, they got your money and couldn't care less.
If you never dealt with scum, go buy from them, then you have.
Try using one of the discount codes they give you, the price goes up that amount as you add it, then back to the site price before you pay, nothing for nothing.
Conn artists scumbags.
Dear Putin,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
My experience with Gearbest is very satisfactory, due the variety of offered products, great prices, regular deals and discounts, fast shipping and excellent customer service. I would sincerely recommend shopping on Gearbest for an excellent shopping experience.
The best site I have to buy because it provides quality, service, price and safety
The request was taking a short time and this expresses the speed and mastery of shipping as soon as possible. Thanks Gearbest.
I already made more than 10 purchases in Gearbest and I have to say it is one of the bests sites of online shopping. All the products I bought have good quality at low price. Although I am from Brazil and the store is located in China, I had no problem with the delivery service. Finally, any questions I had I contacted the support and they answered me quickly. Because of this I'll always buy in Gearbest.
Use the services of this shop more than a year. Learned about him on one profile forum dedicated to mobile devices. The recommendation was fully justified to use gearbest was actually easier than some other online stores.
I have ordered an action cam from this store. Order No. W**************. The contact with seller was great, they quick answer for all my questions. Shipping was fast, and packaged carefully. The product was exactly as shown on page. I would recommend this shop and for sure I will return to buy here other goods.
I ordered three products that came in two packages. One of them was back ordered due to being out of stock after I ordered it. However the live chat agents were very helpful and immediately offered me a refund that I took and was able to order another product within a few minutes. Shipping took less than the time that was estimated by the website which surprised me and it was a good experience.
My experience with GearBest has always been good, I've made some orders and all have very fast shipping speed, very good prices, and good quality. I love it and will continue to buy products in this store.
Bought a pre-sale phone a week before availability!
Day came to ship it, they don't have it in stock.
Told to wait another week or two.
If I hadn't cancelled it would have been at least a month to receive my order.
UNACCEPTABLE!
Bad first experience!
Update 8/4/2015
I received a reply from gearbest stating how sorry they were, and was going to send me 15 usd for my trouble.
So I thought well if they do that I will retract my review, but that too was a lie!
I had to open a dispute with Paypal to receive a refund!
Dear Rick,
Thank you for your recent review.
After we receive your order, the normal processing time is 3-5 business days, but if your items are hot sale or presale, the processing time will be longer, please note that, the exact processing time depends on the supplier and it is out of our control.
Would you please send us an email to Gearbest@outlook.com and offer us the order number?
We regret any inconvenience or trouble that may cause.
Best Regards
Customer Service
Do not trust all reviews around for Gearbest, since they are manipulated.
Customers sometimes receive an invitation to write reviews in exchange for points. Those points can be used to buy items for a reduced price though.
I'm pretty satisfied with my experience with Gearbest. The orders i got were always in the said condition, original, and the shipping is between the expected time. Hope to see more vape items (vape bands, driptips, covers for box mods) available to buy, as there's always a public for it. Other than that, fully recommended.
Free shipping my $#*!! I thought I had a good deal buying an actioncamera for under 75 euro. I had to pay 40 euro's extra for import taxes because they ship from China! I complained and got nothing. Apparently it says on they policy. What a load of crap! You know I'm ordering from Europe, you know what I have to pay extra. Put it in the price! That's what you also do with every other costs I have to pay. Worst buy EVER! I hope no one orders anymore and they go bankrupt!
Order date: 10-08-2015
Dear Mahir,
I want to start by offering a personal apology to the customer affected.
Please kindly note link: http://www.gearbest.com/about/faq.html
The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.
Could you please tell us your order number so that we can offer you a better solution here?
We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best regards,
Gearbest.com
Very good service providing me what I've ordered within the estimated time.
The site is clean so it is easy to find what I want. And sometime they've got very good deals.
Hope GearBest continues that way!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Andrew,
Thank you so much for informing us about your shopping experience.
Could you please give us your order number or ticket number or tracking number so that we can give you the refund early.
Gearbest always keeps its promise and respect every customer.
Gearbest.com