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Gearbest
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Gearbest

gearbest.com
Poland
1 review
0 helpful votes
Follow Bartlomiej S.
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The best home automation seller
January 23, 2018

Gearbest is a place where you can buy Xiaomi and other devices with a lowest prices. I'm very satisified with the customer support quality. There was only one case when I've not received the product but the customer service offered me a full refund of money. I spent a lot of money on home appliances, drones, electronics on GearBest. I'm always very satisfied with the products and the website itself. Please remember to look for any coupons when you want to buy something on Gearbest. Always choose Priority Line shipping method - The goods are being sent from UK with no additional fees. The prices with coupons are the best on the internet. This is my honest review. I would recommend the shop to everyone.

Date of experience: January 23, 2018
Germany
1 review
0 helpful votes
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Very good shop
March 21, 2015

I have often ordered Gearbest and has always been satisfied. Great clear side and very low prices. What I like most the delivery time. I often buy abroad and often wait up to 3 months on deliveries. In Gearbest so far all came on after about 2 weeks. I think that's a record time. I am happy to continue in order Gearbest.

Date of experience: March 21, 2015
Brazil
1 review
0 helpful votes
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And it does not matter that the name and gear "Best", best online store to buy, prices imbativeis, any item is cheaper than in Brazil, fast packaging, good quality products, dispacho fast, my products always arrive in perfect condition

Date of experience: June 27, 2017
Illinois
1 review
8 helpful votes
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Keep your Money
October 16, 2015

I placed an order for an item in early August of this year. After 6 weeks the status never changed from processing. I finally gave up and and asked for a refund. As of today, I have not received my refund (after being told that I would) nor the merchandise. I'm going to notify my bank that this transaction was fraudulent. BUYERS BE WARE!

Date of experience: October 16, 2015
Lily L. Gearbest Rep
over a year old

Dear Andrew,

Thank you so much for informing us about your shopping experience.

Could you please give us your order number or ticket number or tracking number so that we can give you the refund early.

Gearbest always keeps its promise and respect every customer.

Gearbest.com

Poland
1 review
0 helpful votes
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Hello,

I recommend this shop "GearBest" very well, have very good prices, fast shipments, nothing on the way will not be lost. They write very quickly on the news. If there is a problem, it is quickly and effectively resolved. I highly recommend this shop again.

Date of experience: December 28, 2017
Mexico
1 review
1 helpful vote
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This store has better methods of shipping and payment than Aliexpress or Geekbuying and although it is a little more expensive at first glance, the important thing is to take advantage of the coupons that are usually put on your social networks. The payment methods for Mexico are varied as well as their shipping methods and the customer service is very good.

Date of experience: January 15, 2018
Ukraine
1 review
0 helpful votes
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I'm buying at gearbest not for the first time, and this store suits me completely. The purchased backpack was delivered very quickly, the quality completely satisfied me. Also here you can earn bonus points, which you can then spend when buying other goods - when buying this backpack I managed to save 30% of its initial value, which I am very happy about.

Date of experience: July 27, 2019
GB
1 review
0 helpful votes
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Terrible Customer Service
September 8, 2015

Worst load of liars I ever dealt with, they shame themselves, China and retail as a whole.

If all goes well fine, if you need something changing because it arrives faulty or damaged, forget it, they got your money and couldn't care less.

If you never dealt with scum, go buy from them, then you have.

Try using one of the discount codes they give you, the price goes up that amount as you add it, then back to the site price before you pay, nothing for nothing.

Conn artists scumbags.

Date of experience: September 8, 2015
Lily L. Gearbest Rep
over a year old

Dear Putin,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Best regards,
Gearbest.com

BA
1 review
0 helpful votes
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Gearbest - a great site for shopping
October 22, 2019

My experience with Gearbest is very satisfactory, due the variety of offered products, great prices, regular deals and discounts, fast shipping and excellent customer service. I would sincerely recommend shopping on Gearbest for an excellent shopping experience.

Date of experience: October 19, 2019
Morocco
1 review
0 helpful votes
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The Best
August 3, 2019

The best site I have to buy because it provides quality, service, price and safety
The request was taking a short time and this expresses the speed and mastery of shipping as soon as possible. Thanks Gearbest.

Date of experience: August 3, 2019
Brazil
1 review
0 helpful votes
Follow Eduardo M.
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I already made more than 10 purchases in Gearbest and I have to say it is one of the bests sites of online shopping. All the products I bought have good quality at low price. Although I am from Brazil and the store is located in China, I had no problem with the delivery service. Finally, any questions I had I contacted the support and they answered me quickly. Because of this I'll always buy in Gearbest.

Date of experience: March 5, 2018
Poland
2 reviews
0 helpful votes
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Always good packaging and fast delivery
May 5, 2021

Use the services of this shop more than a year. Learned about him on one profile forum dedicated to mobile devices. The recommendation was fully justified to use gearbest was actually easier than some other online stores.

Date of experience: January 16, 2019
Poland
1 review
0 helpful votes
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Great shop!
December 1, 2015

I have ordered an action cam from this store. Order No. W**************. The contact with seller was great, they quick answer for all my questions. Shipping was fast, and packaged carefully. The product was exactly as shown on page. I would recommend this shop and for sure I will return to buy here other goods.

Date of experience: December 1, 2015
India
1 review
0 helpful votes
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I ordered three products that came in two packages. One of them was back ordered due to being out of stock after I ordered it. However the live chat agents were very helpful and immediately offered me a refund that I took and was able to order another product within a few minutes. Shipping took less than the time that was estimated by the website which surprised me and it was a good experience.

Date of experience: August 24, 2017
Portugal
1 review
0 helpful votes
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Perfect online store
April 17, 2017

My experience with GearBest has always been good, I've made some orders and all have very fast shipping speed, very good prices, and good quality. I love it and will continue to buy products in this store.

Date of experience: April 17, 2017
KR
3 reviews
6 helpful votes
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Bought a pre-sale phone a week before availability!
Day came to ship it, they don't have it in stock.
Told to wait another week or two.
If I hadn't cancelled it would have been at least a month to receive my order.
UNACCEPTABLE!
Bad first experience!

Update 8/4/2015
I received a reply from gearbest stating how sorry they were, and was going to send me 15 usd for my trouble.
So I thought well if they do that I will retract my review, but that too was a lie!
I had to open a dispute with Paypal to receive a refund!

Date of experience: August 2, 2015
Lily L. Gearbest Rep
over a year old

Dear Rick,

Thank you for your recent review.

After we receive your order, the normal processing time is 3-5 business days, but if your items are hot sale or presale, the processing time will be longer, please note that, the exact processing time depends on the supplier and it is out of our control.

Would you please send us an email to Gearbest@outlook.com and offer us the order number?

We regret any inconvenience or trouble that may cause.

Best Regards
Customer Service

Netherlands
1 review
0 helpful votes
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Do not trust reviews for GearBest
March 27, 2019

Do not trust all reviews around for Gearbest, since they are manipulated.

Customers sometimes receive an invitation to write reviews in exchange for points. Those points can be used to buy items for a reduced price though.

Date of experience: March 25, 2019
Portugal
1 review
0 helpful votes
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My experience with Gearbest
September 28, 2017

I'm pretty satisfied with my experience with Gearbest. The orders i got were always in the said condition, original, and the shipping is between the expected time. Hope to see more vape items (vape bands, driptips, covers for box mods) available to buy, as there's always a public for it. Other than that, fully recommended.

Date of experience: September 28, 2017
California
1 review
0 helpful votes
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Free shipping my $#*!! I thought I had a good deal buying an actioncamera for under 75 euro. I had to pay 40 euro's extra for import taxes because they ship from China! I complained and got nothing. Apparently it says on they policy. What a load of crap! You know I'm ordering from Europe, you know what I have to pay extra. Put it in the price! That's what you also do with every other costs I have to pay. Worst buy EVER! I hope no one orders anymore and they go bankrupt!

Order date: 10-08-2015

Date of experience: August 18, 2015
Lily L. Gearbest Rep
over a year old

Dear Mahir,

I want to start by offering a personal apology to the customer affected.

Please kindly note link: http://www.gearbest.com/about/faq.html
The importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.
Could you please tell us your order number so that we can offer you a better solution here?

We will learn from this experience and ensure that steps are taken to prevent it from happening again.

Best regards,
Gearbest.com

Portugal
1 review
0 helpful votes
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Very, very good!
May 25, 2017

Very good service providing me what I've ordered within the estimated time.
The site is clean so it is easy to find what I want. And sometime they've got very good deals.
Hope GearBest continues that way!

Date of experience: May 25, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441