I'm from México. The first time I bought it, I was afraid that my orders would not come to me. But really they have never failed me, even if there was some problem with my products, they were responsible for making their guarantees valid. I am totally satisfied.
The first time I ordered I used my credit card. They sent me an email asking for a picture of my ID and credit card. Of course I refused and asked a refund which was sent rather quickly.
Then I tried another order using Paypal. The tracking number they gave me was invalid and the customer service was completely useless when I told them. But nonetheless, I am happy to report that I have received my item today (12 business days after the order) in perfect shape!
So I must admit they do what they say. I cannot understand for the life of me why they asked me for the pictures. It's really strange and seems to say the least shady.
Bottom line: Use Paypal, ignore the terrible customer service and you should receive your item.
I use Gearbest for many years, for the good quality and low prices, and most of my orders are delivered with no problem. They processed and shipped the products the same day, and arrived fast in very good condition, as described. If there is any problem they have good customer service. I always recommend it.
I ordered on Nov 27, never wait "so long" due to the Xmas period and lot of orders on the site, and it takes just 1 month.
All products was perfect, quality stuff. I bought a vape mechanical mod, 3 atomizers and accessories for just 65 euros. Super!
I ordered this console with priority delivery. In the information about delivery it was written that you have to wait 10-18 days, but the console reached me (To Poland) in 9 days! I am very happy with the item, I can play classics games from old consoles (NES, GBA), etc. I did not think that such consoles existed at all. I am glad that I came across gearbest.com. For 52 $ it is worth buying! I recommend to all who are retro fans and want to return to those wonderful years!:)
I recommend this seller to everyone! Low prices items and fast delivery!
Regards,
Damian :)
They are a incredible trustworthy Chinese site. You can buy quality products for a really good price, better than any other western site, but with the trustability of the biggest western sites like Amazon. I already tried they warranty policy more than one time and it always worked flawlessly. I absolutely recommend them as the best e-commerce, regarding price and overall experience.
Gearbest is today my main partner and reference whenever I need to buy products, as it has an excellent support and inumero incentive programs and awards to the good consumer. Much better than any existing site in my country.
Dear Kelvis,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
First robot hoover broke within frustration few weeks of delivery (which was slow)
It was eventually replaced after a lot of reluctance from Gearbest customer service.
The replacement took months to arrive
The replacement hoover has broken only four months later
Gearbest have finally agreed a refund refusing to pay postage which is international and expensive.
Terrible products and terrible customer service
"Dear Emma,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with 45 days money back guarantee and have 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest Customer Service Center"
Great website, i received quality items with free shipping within a fortnight from china and i live in Australia! It would usually take a month or 2 from ebay and even then i might have to pay postage.
The prices are fantastic and quality on par with ebay, i am glad i found this website and will happily continue to use them.
I ordered from gearbest several times now and I must say, it's always nice shopping at Gearbest. They have a wide range of products for very low prices and also provide PayPal as paying otion. For my surprise the quality overall was very good even at those low prices.
Free Shipping was provided for me every time I ordered until now and it always arrived about 2-3 weeks after placing the order.
Some last words about their Customer service and refund: One time an item arrived not working. I contacted the customer service and within some hours they contacted me asking if I would like to get refund of my money or order a new item. The refund was done via PayPal within one week by Gearbest.
So far, i have had several orders from the GearBest. Fortunately, all of my orders were during the flash sale. In comparison to the other similar sites, which have the same product, the price from the GearBest was the best. Moreover, the delivery for all of my products was on time. Finally yet importantly, its support team answers any question very soon. In conclusion, i am completely satisfied buying from the GearBest and i highly recommend it to everybody else. I also hope more success for the GearBest.
Gearbest is very good for shopping, because it has many discounts constantly and has a wide variety of products to choose from, with good quality. I am a person who likes electronic products for the home, I find this site very good for such. I have never had an unpleasant experience and delivery times are not very long. I recommend using it.
While buying website suggest me to add up some money, if some scratches or thing broken during shipping, this will cover and send new one. But when I receive my stuff, is come with good package but scratches in items. They are lair. Now they said they will give me 200 points which worth 2 dollars. Don't every buy from this site. Other shopping site is trustworthy but this site is stealing money. Even I read that if item did arrived they don't care. Becarefull
Well, I've recently brought a few products on the solar powered light for my garden. They've worked pretty well so far.
Further with regards to the support from gearbest, well the customer care has not taken more than a day for a reply and has given good support after purchase as well. So I would recommend gearbest to anyone of my friends.
I ordered from GearBest about 1 month ago, they are not properly responding to my email and question I have sent them. They are taking so long, on their page, it says in stock but, in reality, it is out of stock. Then they make you wait even though it says in stock and also says shipping within 3 to 5 days.
Dear Mayra,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Thank you again for bringing these matters to our attention.
Best Regards,
Gearbest.com
Amazing super fast shipment and very good service.
And cheap price
Its wounderful experience i cant described in words. I want to give 5+ rating for this store.
And now i am regularly shopping from their website.
Thanks gearbest...
I was a bit sceptical about buying things online from China. People talk that this is not safe, packages are being lost and so on. But I really liked products that GearBest offers so I decided to give it a try and buy only one thing. At this point I must admit - the price was excellent, the shipment was fast and the product was just wow. And then I started buying more and more things. Please don't listen to other people' opinion and try the GearBest by yourself. I want more and more people to know about Gearbest. Because, to be honest, what are the most important things that an online shop should have? Multiple choose of products, great prices and fast delivery. That's what people want, but not many of them actually know Gearbest where it has all of them.
Dear Mateusz,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
I have been shopping at Gearbest for a few months now and ordered over 10 times from them. The have a large collection of all kind of products. Their price is unbeatable, particularly for flashsale items, and free shipping option is always available. Never a single time I had any shipping problems, which is amazing to me considering that it's across half of the world from China to the US. Their customer service team is very responsive and helpful. I highly recommend this online superstore.
I bought a Xiaomi sport shoes with an intelligent chip. So the shoes arrived but not the chip. No problem... in same day I contacted with them and next day the chip were sent and shipped out. It's something I love cause no every shopping web do so quickly and kind. Great experience and I'm going to continue order many items there.
I have bought stuff from Gearbest worth over 500 euros over the years.
My experience with them was always a good one. Bought one item at a time, payed using PayPal, no issues. I contacted their customer service a few times to ask about an order that wasn't shipped yet, before their New Year and they shipped it faster. So, overall, I'm pleased with their services so far. Didn't have to return any items yet, everything was good.
Overview
Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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Dear Juan,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.
We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.
For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.
It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com