Hi everyone!
I have made a lot of orders from this site (the last one on 18 May 2017 Order number: W**************). All the stuff was original and of good manufacturing quality. The shipment to my country never goes beyond 15 days, so super quick. Always paid with Pay Pal with no kinds of problem. Customer service always contacts you for asking if the whole selling experience was good (very kind and unexpected thing!).
No one forced me to write this experience report. I surely recommend this site to all my friends!
Hope that my experience will be useful to all of you!
I made order W************** Dec 04,2015 17:35:43 PM. Payment is easy and secure. Gearbest shipped the order in 24 hours!
I'm always buying from this store since their prices are the best on the net, shipping is fast, packing is excellent. The support team always answers any questions related to orders in less than 24 hours
Very safe! They gave me a photo of my order, and track number. I plan to buy in the store more. Very good quality. Delivery came 20 days. I am very glad. Definitely buying. I recommend Shop"
I have absolutely positive experience in shopping on Gearbest site. So, I can say about Gearbest following:
1) Support team is friendly-communicative.
2) Terms of dispatch was 1 day. Gearbest suggested fastest and cheapest way of delivery to my country.
3) Quality of packing is well enough.
4) I bought cell phone Xiaomi Redmi Note 4X. Lt is good assembled well made of qualitative materials and parts and works perfect.
5) My son is using received Xiaomi Redmi Note 4X every day and enjoying it.
6) Gearbest often arranges flash sales, gives coupons and points. So, Xiaomi Redmi Note 4X costed really cheap for me.
When I have no idea about presents for my friends and relatives, GB is the answer. Especially as far as it concerns technology: smartphones, tablet, laptops, TV Boxes. Cheap prices and good quality. It's the safest way to buy from oriental market and to have access to a lot of great brands not easy to find here in Italy. Delivery is guaranteed and you can choose, depending from your time and price, the way you prefer. I've always made secure payments in GB with my card. The Customer service is very fast and kind. My own experience in GB is great!
Hello everyone! My story, I previously ordered on different sites, but always had something broken is not of good quality! But when I came across gearbest went to the site revered customer reviews and compare prices with other stores, I decided to order and a week later the stone was my premise that waited with impatience! Time pokoval and was pleasantly surprised it was of excellent quality without all defects and well packed! So now I order only gearbest is my favorite store! All thanks! ((last order W************** 26, 08, 2015))
I met the site through friends, everyone speaks well. I bought some products and was surprised at the speed at which they posted the product. Product arrived fast and well packaged, with no defect (often better than expected). They facilitate the form of payment (various means of payment). Since I started shopping so far I did not have any problems
TL; DR
Classic bait and switch got me in with big item on fire sale and only actually shipped items they made a huge profit on
I bought a Chinese market tablet from them happy with their price knowing what its like shipping from such a business. I order some accessories for it also a few gadgets and nick-nacks. They shipped the crap but not my big item that got me in the door or the in demand fidget spinners.
In before the robot customer service types some auto response not reading anything dirty scammers.
Even though some people believe gearbest is shady, my personal experience with them has been great so far. I want to note that their support has been very helpful when i got shipped a malfunctioning part. The part was, of course, wasn't made by gearbest, but they went so far as to refund me for my purchase and let me keep the malfunctioning item, parts of which i used in my other items. I want to be as honest and I can in this review, and that's why I would really recommend gearbest if you haven't decided to order from them yet. Items arrive relatively fast and carefully packaged, I haven't had any problems with them so far. Recommending them to you, potential buyer!
Hi All,
I bought a Xiaomi roborock vacuum cleaner. It's perfect for me because I don't have much time to clean the floor of my house. Usually I'm out for work.
Thanks to Gearbest for the fast shipping, no fees and also a great website with a lot of product that in Europe are not marketed.
What I like about Gearbest and what distinguishes it from 'megasites' like eBay or Aliexpress is fine selection of products. Not only there are less products (complete garbage is filtered out), there is also only one seller for each.
I had some shipping issues with them prior, but all were swiftly solved by their customer support.
According to me, gearbest is best online electronics shop. Prices are always the lowest. In addition, they often have discount codes so prices are even lower. They always have a free shipping option. There is also the possibility of priority shipping by courier at a very favorable price.
Xiaomi redmi note 4x was my last order, after a week my phone was home. In summary, fast, cheap and without any problems. So next order will be put in gearbest, I would like to recommend this shop.
I'm from India and I bought some products from Gear best
1. Qi Charger
2. Back cover compatible with this Qi Charger(for Note 4)
3. AAA batteries(rechargeable) - 8 No. S
4. AA batteries(rechargeable) - 8 Nos.
The Payment was fast, easy and looks secure
The charger is awesome and holds on for the charge
The batteries are super cool as they serve as the fuel for the primary lighting for my bicycle.
The shipping was nice and fast, the packaging was good and I was able to track the shipment online as well.
The queries that I made were promptly answered by the customer service and they were always crisp and clear to the point and no hassles in understanding each other
Over all, a very nice experience.
Great quality at all. Shipping process so fast and payment really secure. Product came well protected. Description was very accurate. Shipping tracking provided and very fast to my country. They made a real photo before shipping the package, Really I recommend it to everybody.
Gearbest offers the best prices. Orders are sent within two days and delivery is 10-15 working days. I haven't gotten the package only once, but I got a refund very quickly. I never had to exchange any of their products. Best regards to Gearbest.
Hi there,
I want to share my experience with gearbest, because I am very happy. (This is my objective experience, I have nothing to do with gearbest. I want to share it with other People.)
I have bought several Things: Tablets, RC cars, ear buds, rc car parts and so on.
They have cool Prices and a very good customer support. (Reply in 1 day)
The items can be tracked.
I love my Xinlehong 9125. This 1:10 scale rc truck is well priced for what it is: Stable, two Speed modes, 4WD with many metal parts. Water resistant. I have now three of them. Spare parts are available. My 5 year old son loves it too. We run them in Mud, snow, in the rain, in the sand. They stand all that!
Thanks for gearbest and Xinlehong toys!
Sven
“Very good store. I bought here a few goods. Seller pleased with a good price and quick delivery. Very loyal to the system of bonuses and discounts. It offers a lot high quality and original goods. Gearbest my business partner for a long time.”
Gearbest is an amazing website where you can buy tons of cheap items.
It also has a great GB points system that allows you to gain points reviewing products you purchased and then use those points on up to 30% discount on items. 10/10!
I have been using their site for more than a year. They have some really good deals. All problems i had with my orders, they have sorted them out. Had some items replaced also. Honest business, fast shipping, great prices, good communication, when needed.
I understand that your policy of return shipping fee to belong to the buyer. Do not request it be sent for defective products is not appropriate. Although the problem is not robust. I have about $ 50 damage points are willing to offer you
GearBest is a really really awesome online store, They offer great deals.
As they sell a cool gadgets with a high quality and a low price!
If you are interested in shopping via Internet, then it could be awesome to try with these guys!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear MUSTAFA,
Thank you for valuable feedback.
First of all, we would like to extend our sincere apologies for this situation.
Your ticket has been resolved and our Customer Service Manager has replied to you personally. Please kindly reply to us.
We are looking forward to hearing from you soon
Best Regards
Gearbest.com