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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
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Amazing shopping experience
July 25, 2019

I have made many orders to Gearbest and I am totally satisfied from all of them. The shipment of my orders was fast and I received them without any trouble. Prices are good as well with many flash sales and discounts from time to time.
All in all great experience!
Recommend to everyone!

Date of experience: July 25, 2019
Portugal
1 review
0 helpful votes
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Great Seller
July 28, 2019

GearBest is a great seller. I bought a lot of stuff from there and received all my orders. If I had some problem, their professional support always were available to help and solve the problem.

Date of experience: July 25, 2019
Czechia
1 review
0 helpful votes
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Order review
July 28, 2019

Long time customer of GearBest, and so far I'm satisfied, as orders are dispatched fast, delivery without any problem, and if anything, customer support is able to help.

Last time I ordered (17/06/2019) screen protectors and phone case, delivery was within few weeks, all items as described.

Would only recommend, mainly as the price is very good and almost everytime free delivery.

Date of experience: July 25, 2019
Portugal
1 review
0 helpful votes
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It is very easy to find the items we need and the payment process is easy and safe. I never had problems. The communication with the sellers is easy and they reply quickly and they also send the items very fast. We can track the items online which gives us one idea when the items will arrive. I recommend it!

Date of experience: July 25, 2019
Hungary
1 review
0 helpful votes
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Always open and ready to help attitude, exact product description. The best webshop I currently know.
It might be a bit more expensive than some other Chinese webshops but provides constant, disappointment free shopping experience.

Date of experience: July 25, 2019
Poland
1 review
0 helpful votes
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Satisfied customer
July 27, 2019

GearBest are high quality and very satisfied customer. Products are of very good quality. Shipping products is very fast. Contact Customer Service is very good - to answer the messages within 24 hours. Each case with which I wrote to them has been settled positively. I recommend shopping in the store GearBest.com.

Date of experience: July 24, 2019
Poland
1 review
0 helpful votes
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Very good experience
July 27, 2019

The only way you can truly understand this is by opening an account and trying it out for yourself. You will learn how GearBest works and adapt your buying process to better serve you.

Date of experience: July 24, 2019
Poland
1 review
0 helpful votes
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Best Shopping Site
July 24, 2019

Gearbest is very good. I ordered a lot of products in this shop and fully satisfied with its services. I recommend it to all

Date of experience: July 24, 2019
Poland
1 review
0 helpful votes
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Shopping at the GearBest store is just a pleasure, a large selection of goods, very extensive and legible descriptions with lots of photos.
Shopping is very secure due to several types of payments.
The type, cost and time of shipment can be matched to expectations.
Comments with pictures of products for buyers are also very helpful.
Contact with this product is very good

Date of experience: July 24, 2019
Portugal
1 review
0 helpful votes
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Gearbest.com is a great retail site. Communication and Customer Support is at a high level. Shipment received + very well packaged. I live in Portugal, the shipping time is at a very satisfactory level. I recommend this seller and the majority of the products sold on the platform. Great stuff, great deals, excellent buys!

Date of experience: July 24, 2019
France
1 review
0 helpful votes
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Satisfied with the site
July 27, 2019

I bought several things on Gearbest and I was always happy with my orders. It takes a long time to receive them, but no complaints about quality.

Date of experience: July 24, 2019
Portugal
1 review
0 helpful votes
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Gearbest... why not?
July 24, 2019

Gearbest is undoubtedly one of the best, if not the best, sales site. In addition to super competitive prices have products compatible with the best existing brands. The support service is impeccable. Whenever I ask a question or problem there is always a solution. The answer is almost immediate. Spotless, that's what I am happy to say. I suggest and recommend this site to anyone who wants to start buying cheap and good. I know what I am saying, because I have already made thousands of euros in purchases.

Date of experience: July 24, 2019
South Africa
1 review
0 helpful votes
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Great prices, great shipping
July 23, 2019

Ordered a fitness band from Gearbest at a cheaper price than anywhere else, and received it from China in a week and a half with a very small shipping cost. Plus, I could pay by PayPal (some places still don't have this option).

I highly recommend this website.

Date of experience: July 23, 2019
Italy
1 review
0 helpful votes
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Good products for cheap
July 23, 2019

Good site to shop any kind of products from china for a cheap prize, never had issues! I usually buy electronics or useful everyday gadgets.

Date of experience: July 23, 2019
Spain
1 review
0 helpful votes
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Gearbest shopping experience
July 23, 2019

Shopping at Gearbest is a great experience. I often check many sites before making a purchase. More often than not, Gearbest is the best deal. I particularly like the flash offers.

Date of experience: July 23, 2019
Greece
1 review
0 helpful votes
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Goods are always as described, no unfortuante surprises!
Quick shipping, depending on shipping type chosen by user, always within the designated timeline.

Date of experience: July 22, 2019
Israel
1 review
0 helpful votes
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Extraordinary service
July 23, 2019

It was a quick delivery and the product is as described, it was great doing business with Gearbest. The product is amazing.

Date of experience: July 22, 2019
Brazil
1 review
0 helpful votes
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ótimo site
July 23, 2019

Um ótimo site para quem busca economizar e faturar um extra, ate o presente momento não tenho o que reclamar

Date of experience: July 22, 2019
Morocco
1 review
0 helpful votes
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I had a very nice experience with gearbest I purchased a mobile phone and I wanted to change the colour before it was shipped and the support was very fast the product arrived in a short time and in a perfect condition.

Date of experience: July 22, 2019
France
1 review
0 helpful votes
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Reception issue solved
July 22, 2019

Listening, attention, understanding and responsiveness support with my device reception issue.
Gearbest trusts its customers by finding solutions to a problem of non receipt of ordered product. After this mark of attention I remain faithful and confident towards Gearbest, and will continue to commit orders.

Date of experience: July 22, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom