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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have made many orders to Gearbest and I am totally satisfied from all of them. The shipment of my orders was fast and I received them without any trouble. Prices are good as well with many flash sales and discounts from time to time.
All in all great experience!
Recommend to everyone!
GearBest is a great seller. I bought a lot of stuff from there and received all my orders. If I had some problem, their professional support always were available to help and solve the problem.
Long time customer of GearBest, and so far I'm satisfied, as orders are dispatched fast, delivery without any problem, and if anything, customer support is able to help.
Last time I ordered (17/06/2019) screen protectors and phone case, delivery was within few weeks, all items as described.
Would only recommend, mainly as the price is very good and almost everytime free delivery.
It is very easy to find the items we need and the payment process is easy and safe. I never had problems. The communication with the sellers is easy and they reply quickly and they also send the items very fast. We can track the items online which gives us one idea when the items will arrive. I recommend it!
Always open and ready to help attitude, exact product description. The best webshop I currently know.
It might be a bit more expensive than some other Chinese webshops but provides constant, disappointment free shopping experience.
GearBest are high quality and very satisfied customer. Products are of very good quality. Shipping products is very fast. Contact Customer Service is very good - to answer the messages within 24 hours. Each case with which I wrote to them has been settled positively. I recommend shopping in the store GearBest.com.
The only way you can truly understand this is by opening an account and trying it out for yourself. You will learn how GearBest works and adapt your buying process to better serve you.
Gearbest is very good. I ordered a lot of products in this shop and fully satisfied with its services. I recommend it to all
Shopping at the GearBest store is just a pleasure, a large selection of goods, very extensive and legible descriptions with lots of photos.
Shopping is very secure due to several types of payments.
The type, cost and time of shipment can be matched to expectations.
Comments with pictures of products for buyers are also very helpful.
Contact with this product is very good
Gearbest.com is a great retail site. Communication and Customer Support is at a high level. Shipment received + very well packaged. I live in Portugal, the shipping time is at a very satisfactory level. I recommend this seller and the majority of the products sold on the platform. Great stuff, great deals, excellent buys!
I bought several things on Gearbest and I was always happy with my orders. It takes a long time to receive them, but no complaints about quality.
Gearbest is undoubtedly one of the best, if not the best, sales site. In addition to super competitive prices have products compatible with the best existing brands. The support service is impeccable. Whenever I ask a question or problem there is always a solution. The answer is almost immediate. Spotless, that's what I am happy to say. I suggest and recommend this site to anyone who wants to start buying cheap and good. I know what I am saying, because I have already made thousands of euros in purchases.
Ordered a fitness band from Gearbest at a cheaper price than anywhere else, and received it from China in a week and a half with a very small shipping cost. Plus, I could pay by PayPal (some places still don't have this option).
I highly recommend this website.
Good site to shop any kind of products from china for a cheap prize, never had issues! I usually buy electronics or useful everyday gadgets.
Shopping at Gearbest is a great experience. I often check many sites before making a purchase. More often than not, Gearbest is the best deal. I particularly like the flash offers.
Goods are always as described, no unfortuante surprises!
Quick shipping, depending on shipping type chosen by user, always within the designated timeline.
It was a quick delivery and the product is as described, it was great doing business with Gearbest. The product is amazing.
Um ótimo site para quem busca economizar e faturar um extra, ate o presente momento não tenho o que reclamar
I had a very nice experience with gearbest I purchased a mobile phone and I wanted to change the colour before it was shipped and the support was very fast the product arrived in a short time and in a perfect condition.
Listening, attention, understanding and responsiveness support with my device reception issue.
Gearbest trusts its customers by finding solutions to a problem of non receipt of ordered product. After this mark of attention I remain faithful and confident towards Gearbest, and will continue to commit orders.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.