GearbestReviews 10,712
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
"I ordered different e-cigarettes accessories and was very happy. Very well organized website and good overview. For problems or questions helped me the support. Delivery to Austria was acceptable. Gladly again!"
Good quality items
Fast shipping and various shipping option
Customer service is excellent
Low price
Paypal support
A good choice for people who like to buy appliances in China. All my orders have come in the listed store time and without any damage. It is pleasant to work and communicate with the store gearbest. A good system of discounts, coupons and points.
Quick and easy to shop for everyday purchases. I was satisfied after the experience with GEARBEST
Gearbest is one of the best websites to buy online. I am very happy and satisfied with all the orders that I have done in nugget. They have very good prices, great customer service and exceptional returns policy. They often have offers and shipments are quite fast.
My experience with the site Gearbest really enjoyable
Possess excellent price for free shipping service
It has a working team serve you at any time of the clock
I have bought Onda Tablet PC in Gearbest and I am very happy with the product and service provided by Gearbest support team. I should appreciate the support team for their timely response for my queries and solution they provided for my order. This is my first product and first impression is the best impression.
Name: Satya
Order No.: W**************
Purchase date: Dec 13,2015
Got delivered only items that I filled my order with, while all the basic ones were "not able to deliver" even if still listed as hot deals on the site.
And still await for refund...
Very satisfied with this shop prices and delivery are constantly buying it.
Ordered many times off of gearbest never had any issues what so ever. It's easy to track your packages and delivery is much quicker than similar site's I've used in the past (fasttech). Easy to navigate and if your lucky enough to log on at the right time some of there flash deals are amazing. Would highly recommend.
This website is perfect to find gadgets and discount items.
On the Aplil 30 of 2015 i bought the Xiaomi power bank ******* mah.
Found offer in the flash deals section of website, it's great when you see flash deals on the main page. It's good usability for buyers.
Ok, choosed and ordered in a few clicks, paid with paypal. It's good when shop offers paypal payment.
After the month (approx) of shipping (free delivery is long, but it's ok, same things on the other shops) i recieved my powerbank cheked it and uses it till now.
What i can say about the product? It's original power bank, passed verification on the Xiaomi website. Used this power bank for a 10+ months, it charges my THL T11 4-5 times. Great for a traveling.
What i can say about the gearbest shop? It's great! Will buy there more good stuff!
Good luck!
I really liked their point system! Besides the fact the are offering the lowest prices for the most of items on Internet, they give you extra credit points for the purchases, which you can spend on other purchases!
For example when I bought my Xiaomi Yi Action camera I received so many extra points so I could buy 32 Gb SD card without paying any more money. Only for points. Great system!
I ordered an item right before Chinese New Year and therefore had to wait a week. Then the item was on back-order (which they never told me) and then it finally shipped although I still don't have it almost a month after I ordered it! There is no tracking information and when I have asked for information, they just keep telling me to wait and it is on the way.
I will never order anything from GearBest again. There are many more options and companies that value their customers.
Dear M,
Thank you for your important feedback. We are sorry to hear that you have not receive the package yet.
From time to time with thousands of shipments there will be an occasional issue with shipping. Please kindly refer here for more information about shipping on gearbest: http://www.gearbest.com/about/shipping-methods.html Could you please give us the complete order number here? We wish to follow your issue and check it for you.
We are looking forward to hearing from you soon.
Best Regards,
Gearbest.com
I have been so happy with the great stuff i find on gearbest and the extremely low prices that accompany them. I get them them pretty fast and they are also well packaged. If there is any issues they get right back to you to settle it.
I buy lots of products from GearBest. Very good price with discounts and lots of flash sales. Shipping is very fast. Lots of things shipped from EU warehouse too, then i dont pay any additional national insurance. Superb is help support too. I recommended this shop.
I ordered 4 orders from gearbest. Never had a problem. They are very fast. Arrives 12-15 days to Turkey.
"Best shop ever for some vape(e-cig) stuff. I like their fast delivery, technical support and quality of the goods. I'll recommend this store to all my friends. "
I bought headphones "Xiaomi Piston 3" (Order No.: WW**************) it was my first buy on Gearbest. It is original. I have been used it about month and I am very satisfied of good quality. It arrived within about 25 days form China to Ukraine according that it was winter holidays. In general it is good shop and I have positive experience.
So I bought a quadcopter with Gearbest few months ago just to test their service. I gotta to say that their service was just amazing the product reached India exactly at 25th day as promised. Since then i'm spending about 30min of my time everyday just to see if they can amaze me again with another product.
So I would suggest this site to everyone so that they can save a lot of money just like I did.
Purchased a hover board for my son before Xmas. It took over 2 months to arrive, and when it did it was defective. Doesn't work. It wasn't put together properly at all and the main board is defective. For the last month I have been trying to get some help to rectify the situation. I've sent pics and videos. I want to them to honour their money back warranty - but they are telling me it would cost ME too much to send it back! All they are offering to send me part... Which presumably I will have to pay someone to install, or a $30 credit! Ridiculous. I paid $329 USD! Stay away from Gearbest.com. The quality is poor and their warranty is a scam. I feel completely RIPPED OFF!
Dear Julie,
I want to start by thanking you for notifying us about the issue. We are sorry to hear this.
We have detailed warranty and return terms. Please kindly check here： http://www.gearbest.com/about/warranty-and-return.html. Please rest assured, we have followed your issue and offer you quick solutions. Please kindly reply is in the ticket.
We are looking forward to hearing from you soon.
Best Regards,
Gearbest.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Juli,
Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.
We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com