I got the money back. I gave you another product order. This time the product has reached the elite.
I've ordered Gearbest on 26.09.2017. My delivery address is the first cargo number given to me in Konya/turkey "EA * * * * CN". When I followed this shipping number, I found out that he was delivered to another address in China on 20/10/2017. I contacted the site on this. It's hard to put my order back on 23/07/2017. At least I thought so. New cargo Number "EA * * * * CN". When I followed this shipping number, I found out that he was delivered to another address in China on 31/10/2017. They're practically mocking me and trying to defraud me. The customer service responds both to the late and the standard responds and is stalling. I regretted shopping at Gearbest. My first order and the last. It's really a joke. is a cargo sent to the wrong address twice? This is to defraud or mock the client. Don't buy from here.
Good products with good value for money.
Good customer service and after-sales service.
Well packaged products and fast shipping in general.
I recommend the gearbest, serious company, reliable, good service and good prices. I recommend and I will buy again with them
The site is complete and the support is very attentive with the customer, I make purchases and I am also recommending the site friends
If you like to write. If you want to hone your craft. If you want constructive feedback. This is the site you should belong to.
I like the page, there are many products. The support always fast and helpful, I like shopping there.
Good products and service. All products are working, and when there are questions they are quick to answer
Good quality of products and very easy to use, good information about your orders and about the products
All the products came in the estimated time and have very good prices and the products reach safely.
The goods correspond to the descriptions, the quality is good, the customer service is excellent. Shipping times are to be improved.
I compare Gearbest with Ebay. Serious, fast. Not the best prices in the world, but really serious and good, really good and fast service.
I've ordered it for my new Oukitel U10 (W**************). It was fast shipping and good quality. Excellent.
Ordered two units, one arrived DOA, 10+ days later one still hasn't arrived even though they show to be shipped on the same day. I opened a ticket on the 2nd day that I had the DOA unit.
After I opened a ticket about the DOA and missing unit, they requested pictures of the DOA unit, so I sent pictures, after that they told me to wait. I have sent in a request for an RMA and update for the past 4 days but so far no response. Starting to doubt I'll ever see the second unit and probably stuck with this DOA unit. I guess I'm out of $300, thanks guys.
New update: 12/3/2015 - They finally responded after this post. They asked for my tracking number of the item, which I responded in their ticket system, then they asked for it again...? So I did. For the DOA unit, they will not send me an RMA number, instead they asked me to take it to a local cable shop for a cable inspection. I responded to which cable are they referring to, because the unit shows a power light when plugged in, but nothing on the screen, their response is "For the DOA, we are also waiting for our colleague's answer" WTF? Poor customer service!
Dear Stephen,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are sorry for any inconvenience.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
I have a great experience shopping from gearbest with helpful stafff and cool prodects and good quality
Dear Bellara,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
Gearbest Customer Service Center
This site have good prices and good support. Fast shipping and good package. I recommend this site for your orders
Good site, good services, good products.
I bought several products and I didn't found any problems, its my favourite site.
The product came quickly and I was able to get the product of the beautiful appearance of the store.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Coventry, WMID, United Kingdom
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mathieu,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center