The website (Gear Best) is the best websites to shop online and my experience for shopping through it is really wonderful
The shipping was fast and the prices are just amazing. Watch out for the flash sales to get the best deals.
The cancellation and reimbursement of orders is slow and painful, spend days between tickets and contacts via facebook.
Very very BAD
I would like to thank the best price for the quality products they offer to their customers thank you very much
I have bought more than 20 different products in Gearbest and everything worked perfectly, service, customer service, and buy everything perfect
I'm very happy to shop at Gearbest. Affordable prices, as well as shipping options which in my opinion are very affordable
I received all the goods perfectly sealed, was as expected, shipped the next day of the order. I will buy again.
All my orders without problems. Delivery time from 12-18 days from China to Germany are okay. All packages were without damage.
Superb experience, top company to deal with!, good delivery time and some good savings to be made with there flash sale!
I am so happy with Gearbest. I can recommend this site for everyone who wants to shop. Thanks to Gearbest stuff.
Gear best is one of the best online sits to buy stuff. Good support, good price, good quality and fast shipping.
Excellent store, quickly shipped. I'm all pleased, the phone is excellent. Came quickly and whole. Support is always ready to help.
Gearbest is the best online worldwide store! And im saying that from my whole experience! Best items, Best prices, best support!
The reviews I have read are crap or paid reviews. No way gearbest could get 5 star's. Unless paid by gearbest.
I am a new user in Gearbest and i really like. Very fast shipping and excellent packaging. I would definitely recommend
This site has a great service! It's been a good experience to buy at this store. Recommend! It has almost everything!
They dont Care about you as long as you pay. But delivering their product seems to be too much too ask.
Dear Ole,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
I always use gearbest because they sell cheap and quality products. They help with problems fast and shipping is very fast.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Larry,
Thanks for your review. We believe that there must be some misunderstanding between us. We are sorry for that happened.
Could you please tell us your order number? We are willing to check the details for you and solve it to your satisfaction. Just e-mail to Gearbest@outlook.com.We will deal with it for you personally.
Best regards,
Customer Service