GearbestReviews 10,711

I received a waterproof camera case, the latch was cracked. I went on to the gearbest site to see what my options were. To start, their "tucket" system for complaints is horrible. It kept faulting out and would erase all your entries, so you get to start over. Simple links to my order wouldn't populate any of the info into the complaint, you get to re-enter it all over again. It wouldn't let me download pics. So I emailed their customer support about not being able to submit a ticket. They told me to submit a ticket about my problem. Yep, they did. After numerous emails of them telling me to try again or go to a different computer, they finally started addressing my concern. English is obviously not their first language which is fine but makes it more difficult. They kept asking for me to submit more pictures and describe the problem. It was a simple problem, I sent five different pictures showing a very obvious broken latch. I even pointed to it in the pictures. Finally after three weeks they said it was my responsibility to check the product when I received it and they can't help me if I broke it. I explained that I did inspect it and it was broken, that's why I'm writing to you. In the end they wore me down. I just gave up.

I was very skeptical about ordering from Gearbest but I am happy to report that I received nothing but excellent customer service from them. Gearbest offers insurance for packages at a vey low rate and you are therefore guaranteed to receive your purchase should you take this option. This gave me great peace of mind when ordering.

All my queries about products I was interested in purchasing, were answered promptly and professionally before I placed my order. My package was shipped quickly and arrived in South Africa without any damage. The items that I ordered were as advertised and of good quality.

I did lodge a complaint about an additional fee that I was charged by the shipper Aramex for clearance in SA and Gearbest listened to my complaint and paid for half of this additional fee. Customer service of this high standard is hard to come by these days and I will continue to purchase from these guys.

Futhermore they always have great specials and rewards for writing reviews of purchased products. This is an excellent incentive program as you actually get money back as credit for your next order.

I would also like to recommend Gearbest to everyone as they are trustworthy and are willing to go the extra mile to satisfy their customer's needs.

Acquisto spesso da gearbest.com, non ho mai avuto problemi; tutto arrivato in ottimo tempo, con spedizioni a volte gratis.

EN: I often bought by gearbest.com, I never had any problems; all arrived in good time, sometimes with free shipping.

I am very happy with the purchases made by Gearbest. I purchased YOKATV KB2 PRO Wireless Android TV Box 3GB. I find them reliable, accurate and with great customer care, even after sale. I also received information before a purchase, and in the rare cases where I had a problem I was followed meticulously by the staff. The goods I have always received with precision and integrity. I want to share my positive experience with all of Gearbest.

I used often gearbest to buy phones, headsets, gadjet, etc. The prices are much lower competition, support staff is always available and deliveries are fast. My last purchase was a Xiaomi redmi 4 Pro. This product was great, arrived quickly. I highly recommend everyone to use this platform, you will not regret.

It comes at 23 days to greece with great packaging. I orfer again from gearbest. Great quality of products in great prices.

They are big fraud as they have not delivered my items and now want extra money for re shipment
Dear Gaurav,

We apologize with this delay and sincerely regret to hear that you have not received your order.

After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.

Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

However, as you are a valuable customer, we are willing to help you the best way we possibly can.

Here are the best solutions we can offer you in this situation:

1) Resend the item upon repaying 50% of the order value.

In this case we will send you an invoice to submit the payment of 11USD via PayPal.

Please confirm your shipping address again in this format:

The delivery information
Customers: *

2) Partial refund to your Wallet as store credit.

We can refund 11USD as a gesture of good will to your Wallet and exceptionally reward you with extra points (You will receive 2 points for every 1 USD. For example 3 USD will gain you 6 points).

This refund will be processed within 24 hours.

You can use both your Wallet and points to purchase your future products.

Learn more about wallet benefits: http://www.gearbest.com/m-article.htm?id=111

Learn more about points benefits: http://www.gearbest.com/about/about-points.html

3) Partial refund to your original payment account.

In this case, we can refund 11USD to your original payment account.

Kindly let us know your decision.

Once again we apologize for any inconvenience caused.

Best regards,

*

Gearbest Customer Service

http://www.gearbest.com/

*Personal information redacted by admin

The service from Gearbest is unique. Fully updated Site and the staff, the availability of products, prompt shipment and very good packaging. All excellent without any issue. Highly recommended.

I'm very happy to shopping items from gearbest. I have been with many shops and sellers, had bad times and good times upon each of my purchases in general. Since i firstly purchased from Gearbest i must say that they are really honest, friendly and the items they sell have good quality. The products arrive very fast with your express delivery system. I am very satisfied and they have great prices.