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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Domenico F.
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I love it
March 23, 2017

Gearbest is one of the best site, fast shipping and great customer service! I love it! The Italy express shipping is very fast!
DOMENICO.

Date of experience: March 23, 2017
Spain
1 review
0 helpful votes
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If you are looking for a cheap product in China and you want the most reliable store, Gearbest is the best without a doubt.
The delivery is fast and secure.
If you have any problem, always is solved in the fastest and easiest way.

Date of experience: March 22, 2017
Spain
1 review
0 helpful votes
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Os escribo en español, espero que lo entendais, pero creedme, GearBest es una de las web que descubri hace muy poco, y una de las mejores en cuanto a experiencia me he llevado. Sobre todo en sus productos. Estoy enganchado a su web y me estoy quedando sin dinero de tanto comprar. Recomendadisima la web sin ninguna duda!

Date of experience: March 22, 2017
Bulgaria
1 review
0 helpful votes
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Relliable seller
March 23, 2017

A great site, there are always flashsales, the prices are low, and you are offered quality and original items, i already recommended to my friends and they are all happy with their purchases.

Date of experience: March 22, 2017
VE
1 review
0 helpful votes
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Very satisfied!
March 22, 2017

I have been buying from Gearbest a lot recently they are very responsable and I have not had any problems with them, the shipping is fast and products are not expensive
Such a nice experience buying there.

Date of experience: March 22, 2017
Greece
1 review
0 helpful votes
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Lowest prices anywhere, and the quality of the items is 2 levels above ebay and aliexpress imho and you can find actual branded items. Shipping can be a nuisance, but if you don't mind waiting you are unlikely to have any issues, and even then customer support is usually quick on their feet.

Date of experience: March 22, 2017
Ukraine
1 review
0 helpful votes
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Very good prices in this store, the fastest delivery is 12 days, you can always see reviews about the brand with the photo, the support works correctly and always answers all the questions at the time, I'm glad that I found the gearbest.

Date of experience: March 22, 2017
Italy
1 review
0 helpful votes
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The best!
March 22, 2017

I really enjoy to buy on Gearbest. I bougth a lot of products without problems since more two years ago.
Good deals
Fast shipping
Best price
It's fantastic!

Date of experience: March 22, 2017
Poland
1 review
1 helpful vote
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Shop with a very competitive price-quality very fast shipping goods, a lot of coupons a lot of publicity recommend

Date of experience: March 22, 2017
Germany
1 review
0 helpful votes
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Excellent
March 22, 2017

I think Gearbest is one of the best online shops in terms of price, delivery and correspondence to description.

Date of experience: March 22, 2017
Spain
1 review
0 helpful votes
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Cheapest prices, great service and great ítems to buy. I have ordered a e-cigarette with the coils, fast service and great quality. Same ítem in Spain costs doublé.

Date of experience: March 22, 2017
Italy
1 review
0 helpful votes
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I've discovered this website 6 mouths ago. So far, I bought a mobile phone, a tv box, three Mi band2, many led lamps and some other items with the lowest prices of internet. The items quality is great as advertised. Only one band arrived damaged and after I made the request to be refunded their customer service treated it very seriously and quickly. I was impressed because I have a bad experience with another big store on the Internet that, after two months, keeps not answering my request. It offered me two options: to keep the damaged item and partial refund or to return the item and total refund.
I am sure I'll buy again by Gearbest

Date of experience: March 22, 2017
Spain
2 reviews
5 helpful votes
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I have bought several times on this site and I've always found the best price and best attention to my doubts.
Orders delivered on time with products as specified on your website.
Recommended.

He comprado varias veces en este sitio y siempre he encontrado el mejor precio y atención a mis dudas.
Pedidos entregados a tiempo y con los productos tal y como eran especificados en su web.
Recomendado.

Date of experience: March 22, 2017
Viet Nam
1 review
0 helpful votes
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Very poor support
March 22, 2017

The correspondence when GearBest sent the wrong item is very bad.
GearBest makes time and waits for customers to give up.
GearBest deliberately ignore the mistaken facts.
GearBest will refuse to quick exchange or cash refund.
GearBest will try to pay customers the expense of exchange and return cost.

Date of experience: March 22, 2017
Lily L. Gearbest Rep
over a year old

Dear Customer,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,

Gearbest.com

Kazakhstan
1 review
0 helpful votes
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Good job, excellent quality
March 22, 2017

One of my first shopping items at the gearbest was two kinds of irrigators (traveling one & stationary one) which was recommended by my dentist. Such kinds of irrigators are very expensive in my region. So I had to search it in online shops. Firstly it was - aliexpress shop. But unfortunately there was expensive price for me even in Black Friday proposals. Then I found the same items in GB store and I could buy not one but two different irrigators for almost the same moneys! That was one plus for GB store! Besides that I want to notice that all items which I ordered there have a good quality! My irrigators -all as described, fully completed and easy to use! Every family must have it for teeth health! I'm happy to use them!

Date of experience: March 22, 2017
Brazil
1 review
1 helpful vote
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All my orders are shipped fast. I don't have any reclamations about 'em.

PT: Todas os meu pedidos são mandados rápido, não tenho nada a reclamar da loja.

Date of experience: March 21, 2017
Italy
1 review
0 helpful votes
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Products with discounts and promotions for every occasion.
Fast shipments and quick customer service in responding.
I recommend it for all your purchases

Date of experience: March 21, 2017
Germany
1 review
0 helpful votes
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Trustable shop
March 21, 2017

Made 4 orders *******@gearbest and didnt have any problem so far. Of course shipping to EU takes some time, so plan ur buy there.
UPDATE: Had a problem a few weeks ago with a package that was sent pack- i was on vacation and couldnt pick it up in a week. Got my money back after a few friendly email conversations. Even got the choice if i want it on my bank account or on my GB-Account

Date of experience: March 21, 2017
Brazil
1 review
0 helpful votes
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In my order WP**************, made in gearbest, I ordered A cell phone, from xiaomi, the order arrived fast in Brazil, and the device is of excellent quality, and in my order W**************
I bought a wallet, an mp3, a headphone and an 8bit Control All the products of excellent quality, I really liked it
When I had a problem with the blame order was from the Brazilian Post Office, and even then they sent me one more product, all doubts answered and problems solved

Date of experience: March 21, 2017
Portugal
1 review
1 helpful vote
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I have been shopping in GearBest since last July. After my first successful order I made 9 more and counting! My actual mobile phone (Meizu m3 note 178 order) was bought from GB. I 've never had a problem in any orders! The nearest was a little delay caused by a stock problem but I got all the information from Support Centre and if I wanted they could have sent the money back or instantly order the phone on another color! But I ended up waiting for what I first ordered! I always wait less than a month for an order... 22 days or so! Which is great comparing to other online shops! The flash sales, discounts, delivery time and well conditioned boxes and the quality of all the products I order make GB my favourite online store!

Date of experience: March 21, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom