
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Gearbest is one of the best site, fast shipping and great customer service! I love it! The Italy express shipping is very fast!
DOMENICO.
If you are looking for a cheap product in China and you want the most reliable store, Gearbest is the best without a doubt.
The delivery is fast and secure.
If you have any problem, always is solved in the fastest and easiest way.
Os escribo en español, espero que lo entendais, pero creedme, GearBest es una de las web que descubri hace muy poco, y una de las mejores en cuanto a experiencia me he llevado. Sobre todo en sus productos. Estoy enganchado a su web y me estoy quedando sin dinero de tanto comprar. Recomendadisima la web sin ninguna duda!
A great site, there are always flashsales, the prices are low, and you are offered quality and original items, i already recommended to my friends and they are all happy with their purchases.
I have been buying from Gearbest a lot recently they are very responsable and I have not had any problems with them, the shipping is fast and products are not expensive
Such a nice experience buying there.
Lowest prices anywhere, and the quality of the items is 2 levels above ebay and aliexpress imho and you can find actual branded items. Shipping can be a nuisance, but if you don't mind waiting you are unlikely to have any issues, and even then customer support is usually quick on their feet.
Very good prices in this store, the fastest delivery is 12 days, you can always see reviews about the brand with the photo, the support works correctly and always answers all the questions at the time, I'm glad that I found the gearbest.
Shop with a very competitive price-quality very fast shipping goods, a lot of coupons a lot of publicity recommend
Cheapest prices, great service and great ítems to buy. I have ordered a e-cigarette with the coils, fast service and great quality. Same ítem in Spain costs doublé.
I've discovered this website 6 mouths ago. So far, I bought a mobile phone, a tv box, three Mi band2, many led lamps and some other items with the lowest prices of internet. The items quality is great as advertised. Only one band arrived damaged and after I made the request to be refunded their customer service treated it very seriously and quickly. I was impressed because I have a bad experience with another big store on the Internet that, after two months, keeps not answering my request. It offered me two options: to keep the damaged item and partial refund or to return the item and total refund.
I am sure I'll buy again by Gearbest
I have bought several times on this site and I've always found the best price and best attention to my doubts.
Orders delivered on time with products as specified on your website.
Recommended.
He comprado varias veces en este sitio y siempre he encontrado el mejor precio y atención a mis dudas.
Pedidos entregados a tiempo y con los productos tal y como eran especificados en su web.
Recomendado.
The correspondence when GearBest sent the wrong item is very bad.
GearBest makes time and waits for customers to give up.
GearBest deliberately ignore the mistaken facts.
GearBest will refuse to quick exchange or cash refund.
GearBest will try to pay customers the expense of exchange and return cost.
One of my first shopping items at the gearbest was two kinds of irrigators (traveling one & stationary one) which was recommended by my dentist. Such kinds of irrigators are very expensive in my region. So I had to search it in online shops. Firstly it was - aliexpress shop. But unfortunately there was expensive price for me even in Black Friday proposals. Then I found the same items in GB store and I could buy not one but two different irrigators for almost the same moneys! That was one plus for GB store! Besides that I want to notice that all items which I ordered there have a good quality! My irrigators -all as described, fully completed and easy to use! Every family must have it for teeth health! I'm happy to use them!
All my orders are shipped fast. I don't have any reclamations about 'em.
PT: Todas os meu pedidos são mandados rápido, não tenho nada a reclamar da loja.
Products with discounts and promotions for every occasion.
Fast shipments and quick customer service in responding.
I recommend it for all your purchases
Made 4 orders *******@gearbest and didnt have any problem so far. Of course shipping to EU takes some time, so plan ur buy there.
UPDATE: Had a problem a few weeks ago with a package that was sent pack- i was on vacation and couldnt pick it up in a week. Got my money back after a few friendly email conversations. Even got the choice if i want it on my bank account or on my GB-Account
In my order WP**************, made in gearbest, I ordered A cell phone, from xiaomi, the order arrived fast in Brazil, and the device is of excellent quality, and in my order W**************
I bought a wallet, an mp3, a headphone and an 8bit Control All the products of excellent quality, I really liked it
When I had a problem with the blame order was from the Brazilian Post Office, and even then they sent me one more product, all doubts answered and problems solved
I have been shopping in GearBest since last July. After my first successful order I made 9 more and counting! My actual mobile phone (Meizu m3 note 178 order) was bought from GB. I 've never had a problem in any orders! The nearest was a little delay caused by a stock problem but I got all the information from Support Centre and if I wanted they could have sent the money back or instantly order the phone on another color! But I ended up waiting for what I first ordered! I always wait less than a month for an order... 22 days or so! Which is great comparing to other online shops! The flash sales, discounts, delivery time and well conditioned boxes and the quality of all the products I order make GB my favourite online store!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Customer,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com