Gearbest Reviews - 10,718 Reviews of Gearbest.com

Antonis N.

Greece

1 review

0 helpful votes

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Nice site

February 5, 2018

Great variety of products. All my orders have been completed succesfully so far (more than 10 completed. Quick and helpfull support team

Date of experience: February 4, 2018

Fernandinho A.

Brazil

1 review

0 helpful votes

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Top site awesome!

January 17, 2018

I love this site, cheap products, good quality and they are very atencious with me, every week i am buying more itens.

Date of experience: January 17, 2018

Igor G.

Ukraine

1 review

0 helpful votes

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Good shop

December 27, 2015

My order number is W**************
I have order DOOGEE DG750. Nice packing and fast shipping.

5 stars awarded for good communications, fast shipping, quality products and great prices

Date of experience: December 26, 2015

VapeNIc V.

Germany

1 review

0 helpful votes

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Perfect Shop for my Vaping needs

March 10, 2017

Best Prices. Large amount mods and atomizers. Fast shipping to Germany. My favorite shop for my vaping needs. I love it!

Date of experience: March 10, 2017

Shana B.

1 review

2 helpful votes

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HORRIBLE!

April 13, 2015

They have sent me a faulty item. They won't accept the return and won't refund my money... Avoid at any cost.

Date of experience: April 13, 2015

Lily L. — Gearbest Rep

over a year old

Dear Shana,

Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

Would you please send us an email to Gearbest@outlook.com and offer us your order number? We'll check for you in priority.

Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.

Best Regards
Gearbest Customer Service

Andrea M.

Italy

1 review

1 helpful vote

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Very good!

February 6, 2018

I love gearbest, they hosts any sort of discounts... Last 3 phones i bought were from there and they are excellent!

Date of experience: February 5, 2018

Fatma O.

Turkey

1 review

0 helpful votes

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The Best Shopping Site

March 17, 2017

Gearbest support is very fast and good.The cargo arrived quickly. I am satisfied with my product. I strongly recommend it.-Fatma Ozdemir

Date of experience: March 17, 2017

Diogo B.

Portugal

1 review

1 helpful vote

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The best online store

March 13, 2018

I never trusted online stores until I started buying in Gearbest. Always good prices and fast shipment. Never had any issues.

Date of experience: March 12, 2018

Tiago V.

Portugal

1 review

1 helpful vote

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Trusted Website

August 22, 2018

I always choose this platform to buy online, everything has been delivered very fast and in great condicions.
I recomend it!

Date of experience: August 22, 2018

hussen s.

Iraq

1 review

0 helpful votes

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The best

August 21, 2017

It was a very wonderful experience my arrived on time and 100% original orders to buy more and more

Thank You.

Date of experience: August 21, 2017

Dean S.

South Africa

1 review

0 helpful votes

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Excellent

August 16, 2017

Best website ever.
Great quality products for the best prices.
Great customer service and fast shipping.
My number one shopping site!

Date of experience: August 16, 2017

FIlipe M.

Brazil

1 review

0 helpful votes

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A good experience

August 15, 2017

I'm very satisfied with my experience. I'm searching for good price and best payment methods and gearbest was a better choice.

Date of experience: August 15, 2017

Wojciech S.

Poland

1 review

0 helpful votes

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Great seller

January 23, 2019

I always get what I ordered in good price and acceptable time. Best shop for RC vehicle and other electronics. Recommended!

Date of experience: January 22, 2019

Tony B.

1 review

0 helpful votes

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Good products and support

April 7, 2017

I ordered a an android tablet quickly shipped. Encountered an issue with the product, the support helped me to solve it.

Date of experience: April 7, 2017

Angelo A.

Italy

1 review

1 helpful vote

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Cool

February 14, 2018

For 2 times Gearbest return me my money, for all types of problem Gearbest team write you in 48 hours max.

Date of experience: February 14, 2018

W W.

Poland

1 review

0 helpful votes

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Really good

January 25, 2018

Really good. I am happy with the purchases from this store. I would recommend! Fast shipping, delivery time and good contact.

Date of experience: January 24, 2018

Ivan D.

1 review

0 helpful votes

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High-standard seller

August 27, 2017

M was of the most great quality! Packaging was superb. Delivery was ever so swift. Wish all sellers were this good.

Date of experience: August 27, 2017

bilgisayar f.

Turkey

1 review

0 helpful votes

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Very good company

January 22, 2018

I have shopped many times before they help me in all kinds of questions. Very good company very good customer service

Date of experience: January 22, 2018

Marko M.

Croatia

1 review

0 helpful votes

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GB Reviev

May 2, 2017

As many others my order W************** went smoothly and fast. Recomeneded for further shopping. The cost and quality are best buy.

Date of experience: May 2, 2017

Jakub K.

Poland

1 review

0 helpful votes

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Webstore with best prices

March 20, 2018

Package arrived me fast and carefully packed. Price was the lowest I can find and support center was very kind ;)

Date of experience: March 20, 2018

Q&A (350)

Question

I want to buy something in gearbest, can someone tell me if it is secure plese

Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net

By Sam M., over a year old

See more answers (89)

Question

How long does it usually take to receive a tracking number? I placed my order on 11/12/15 and haven't gotten one since

Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better

By nick s., over a year old

See more answers (45)

Question

Has anyone ever been able to contact these people? Pressing the submit a ticket does nothing. They are always "too busy" on their 24/7 "Live chat". Ordered an item over a month ago. Last tracking info also over a month old.

Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com

By Lily L., over a year old

See more answers (46)

Question

At Gearbest's support centre, ticket messages do not load - unable to check their response to my faulty product... Anyone experienced the same?

Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?

By Jim H., over a year old

See more answers (21)

Question

Is gearbest a scam site, cause, i have been waiting for my package since 17th and it is now the 30th

Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.

By Adrienne P., over a year old

See more answers (75)

Question

Hi... I need a phone for customer service. I place several request messages and never response about my order

Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon

By Dennis v., over a year old

See more answers (40)

Question

Still haven't received my order that was placed in early Sept. No way of responding directly with anyone. Any suggestions from any one?

Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.

By Michael K., over a year old

See more answers (21)

Question

Plenty of user saying that they did not received the order, so is it safe to order from gearbest site?

Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.

By Carmen C., over a year old

See more answers (35)

Question

Ive been waiting hours for a live chat! Anyway, I placed a multi-product order on your site and all the items were advertised as "FREE SHIPPING" yet when I tried to place the order and pay, it wouldn't let me do anything but to select a shipping choice that doubled the total cost of my order! Why is the shipping not free?

Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.

By ian l., over a year old

See more answers (9)

Question

Please share experience of Pakistani Customers for shipment duration to receive in Pakistan and problem being faced by Pakistani Customers in the shape of excise and custom / import duty etc.

Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com

By Lily L., over a year old

See more answers (19)

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Gearbest

Reviews (10,718)

Q&A (350)

I want to buy something in gearbest, can someone tell me if it is secure plese

How long does it usually take to receive a tracking number? I placed my order on 11/12/15 and haven't gotten one since

Has anyone ever been able to contact these people? Pressing the submit a ticket does nothing. They are always "too busy" on their 24/7 "Live chat". Ordered an item over a month ago. Last tracking info also over a month old.

At Gearbest's support centre, ticket messages do not load - unable to check their response to my faulty product... Anyone experienced the same?

Is gearbest a scam site, cause, i have been waiting for my package since 17th and it is now the 30th

Hi... I need a phone for customer service. I place several request messages and never response about my order

Still haven't received my order that was placed in early Sept. No way of responding directly with anyone. Any suggestions from any one?

Plenty of user saying that they did not received the order, so is it safe to order from gearbest site?

Please share experience of Pakistani Customers for shipment duration to receive in Pakistan and problem being faced by Pakistani Customers in the shape of excise and custom / import duty etc.

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Q&A (350)

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