My first order was this one it was an electric toothbrush it was cheap in price but quality wow im always satisfied in gearbest for shipping/ customer service and products quality
Perfect! Excellent products at a good price. Fast shipping. Good customer service. I have already purchased many items at gearbest and I am satisfied!
I purchased phones 2 phones from Gearbest. The first phone I paid "express shipping" for extra $10. It was supposed to ship the same day, but did not ship until 2 weeks later. I received the phone 3 weeks later. The second phone I used free shipping method, and it took 4 weeks.
The second phone did not work at all out of the box. After trying multiple ways to update it, the manufacturer confirmed that Gearbest tempered with the phone, and installed an unofficial firmware loaded with Adware and junk software that could not be removed. Attempts to update it with official firmware all failed.
I've been going back and forth with Gearbest for 5 days now. They finally offered 3 solutions.
(1) Send it back to China from U.S. and pay for shipping, and they will try to fix it and send it back to me. Given that it took me 4 weeks to receive the phone, it just seemed like a really bad idea.
(2) They will give me $10 credit for this $177 non-working phone, to be used on Gearbest website.
(3) They will send me another phone for replacement, but want me to pay ANOTHER $150 for it, and I can keep the non-working phone.
Their website may state satisfaction guarantee, with 45 day money back. But they do not honor it at all. I posted poor reviews on their website. Not surprisingly, all the reviews were removed.
I would recommend to anyone who thought about buying from Gearbest to reconsider. The poor customer service, long shipping delay, and "unofficial" firmware they load on the phones makes for the worst online shopping experience.
I am very happy with the purchases at the store. easily and very quickly. Everything at the highest level. Subject sent immediately - already ten days China - Poland. I would recommend! :)
I ordered multiple times in the last 3 years from gearbest and the entire shopping experience was great. The products arrived in a short time and were as expected. I recommend
I'm using GearBest for a while and I've never had any problems. Delivery is not a problem, and a store site is clear and easy to use. I can recommend it!
Dear Stanislaw,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
The product complies with the description. Well packaged.
A very good online store. Fast shipping. No problems with payments.
I am fully satisfied with shopping in this store. I honestly recommend
I've bought in this store a pair of phones and a hdd enclosure and everything came in perfect condition and works like it should. So I would definitely recommend this shop!
I love GearBest. Great customer service. Products are well packaged and fast shipping. Best price for mostly products. Great shopping experience i think. Recommended.
First time I order on gearbest.com. Best store. Fast shipping very good customer support.
Low prices and fast shipping. I recommend buying only gearbest.com. Store 5 stars. I'm happy with everything.
I have ordered a lot of items from Gearbest.com. Every Time I got things on the time in perfect condition. I really recommend shopping with Gearbest.com. It is really great experience.
I bought some things there sometimes, the last thing I bought was Xiaomi's phone.
Everything is easy, there are many payment methods, the phone has come a new, sealed, global version.
Gearbest is a good site, because the costs are low. The customer support is the best for me. The problem was quickly resolved, I am satisfied with how it was handled
Hi everybody, I am Mark from Italy and I recently bought a 12V 7.5L Capacity Portable Car Refrigerator Cooler Warmer on August 5 2017 with order number W**************. I am very satisfied about GearBest liability, customer service and shipping policy. If you choose Italy express shipping, you can get your package in few days (around 10 days) with the maximun customer service that can help you in case of problem. Best price guaranteed on GearBest with hundreds of "flash sales" and more. I definitely recommed GearBest for your online shopping worldwide!
GearBest is Great site, you can find anything you need, the prices are very competitive, the shipping is fast and the client service really excellent! So I recommend Gearbest to anyone.
I am happy with the purchase in this store. I ordered xiaomi mi 6
- fast shipment of the order
- short time expected for the shipment
- smartphone works sensational
I recommend :)
Hello
From order to delivery it was fast and great service. Regular updates on the state of my order and the stage of the building process. I am very satisfied with
I bought in the store more than once! Great selection of products! And most importantly the price! Also pleased with the responsiveness of the administration! Help, tell! I advise this shop!
I love this site. I bought there almost 50 products. All with good or very good quality. Customer service is very helpful and packages came quickly. You should try this site!
Great site to buy products at a fair price and an excellent service that helps all buyers. I recommend it to anyone who wants a good product for a great price.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Coventry, WMID, United Kingdom
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
“Dear James,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com