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Gearbest
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Gearbest

gearbest.com
Morocco
1 review
0 helpful votes
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Great experience
April 30, 2018

One of the best selling website especially in electronics products.
The quality is good comparing to the price.
When it comes to refund they refund you to your wallet or paypal account.

Date of experience: April 28, 2018
Israel
1 review
1 helpful vote
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DO NOT ORDER! I ask to cancel my order the next day and before it was shipped. They didn't. Now they expect me to pay custom fees and sent it back! Unbelievable!

Date of experience: August 13, 2017
Lily L. Gearbest Rep
over a year old

Dear Doron P.,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
We have refunded your order in full.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

BA
1 review
1 helpful vote
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Best online shopping store
August 18, 2018

I got a many orders from GearBest, variety of categories, and all was great quality. Shipping is fast enough, and service is really helpful. I got only the best experience. Great Job.

Date of experience: August 17, 2018
Portugal
1 review
2 helpful votes
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Overall a very good service, price and quality
February 10, 2018

A friend suggested me Gearbest as a must-go-to source for buying gadgets with good quality and at low prices. I was in for a treat when I first bought something from Gearbest.

Date of experience: February 10, 2018
Poland
1 review
0 helpful votes
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GoodOne!
March 17, 2019
Updated review

Very good china store. To be honest one of my favorite. Support on a high level. Just shipment is a bit long but any china store have long shipment.

Order No.: **************933

Date of experience: March 15, 2019

okokokok
January 19, 2018
Previous review

Very good china store. To be honest one of my favorite. Support on a high level. Just shipment is a bit long but any china store have long shipment.

Order number: W1707240955445967

Date of experience: January 18, 2018
West Virginia
1 review
3 helpful votes
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Poor Service
March 18, 2017

I purchsed an $150.00 FrSky Transmitter from GearBest that was on back order all over the world, I wanted to be at the front of that waiting list so I ordered it 2 months out, 3 days from the date the item was supposed to ship GearBest canceled my order with no warning, nothing. Kept my money in the Gearbest wallet and kept telling me to buy another item. After fighting for 2 days to get my money back,(at this time is only an agreement) Now I am at the back of every waiting list for this Tansmitter do not have my money yet, and have checked every other site to see if they got their orders and there was no one left out. Do not do Buisness with GearBest if you like your sanity.

Date of experience: March 18, 2017
Lily L. Gearbest Rep
over a year old

Dear Ashton,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
We have sent a message to provide more details of this issue, please check and replky it to us.
We look forward to hearing from you soon.
Gearbest.com

West Virginia
1 review
0 helpful votes
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Great company
March 15, 2017

I have purchased a few things so far from the gearbest and have not had any issues. Customer service is very helpful and is quick to fix things that are not correct..

Date of experience: March 15, 2017
Hungary
1 review
0 helpful votes
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Best way to buy from China
March 25, 2018

I have tried many sites from China but none of them were trustworthy except Gearbest. I have a lot of orders in the recent years and everyone of them arrived. Exceptional. Recommend

Date of experience: March 25, 2018
Lily L. Gearbest Rep
over a year old

Dear David,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Turkey
1 review
0 helpful votes
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I got the gearbest car seat heater. 2 levels. Low and high. Very good heating. I am very comfortable in winter. GearBest is a site that makes it very safe and clean.

Date of experience: June 15, 2017
Ukraine
1 review
0 helpful votes
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Gearbest
June 12, 2017

Good afternoon! I use the store Gearbest for a year. During this time I made more than 20 orders. Very good store, fast delivery. Always a quality and original product. I recommend.

Date of experience: June 12, 2017
Czechia
1 review
1 helpful vote
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Gearbest.com is one of the best.
May 16, 2019

Gearbest.com is a very good seller. All the products I bought were always high quality and without problems. I always get shipment very well packed and fast delivered. Communication is also good."

Date of experience: May 16, 2019
Brazil
1 review
0 helpful votes
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Gearbest great store
November 27, 2017

Shop quality, offers all the necessary support for the customer, quality and cheap products. I recommend everyone to buy from this store because it is the best store I have ever bought.

Date of experience: November 27, 2017
Belgium
1 review
2 helpful votes
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Scammers
February 20, 2018

Order then after 1 month nothing got contacted and for all sorts of reasons they said it was sent.
After another month later still nothing promises again it is on its way.
Already in the 3rd month and nothing so I make a claim through Paypal.
After waiting another month for Paypal judgment, I get nothing back because gearbox has a shipping number yes okay and where is my order!

So conclusion A total of 4 months waiting for nothing and losing money. And this is not the first time for me when I buy something from China;

SO WARNING NEVER PURCHASE AND I SAY NEVER PURCHASE SOMETHING WITH GEARBEST AND PAYPAL ACCORDING TO ME THEY IN BUSINESS WITH GEARBEST SO AS A CUSTOMER YOU COME LAST AND NOT FIRST AS IT SHOULD BE.

Ps: and this was only about an amount of 11 euros

Date of experience: February 20, 2018
Lily L. Gearbest Rep
over a year old

Dear els,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Egypt
2 reviews
13 helpful votes
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Gearbest very nice store
October 11, 2015

I placed 3 orders with them until now

W************** Jan 13,2015 22:42:28 PM $181.09 Shipped out

W************** Oct 09,2015 16:39:49 PM $230.68 Shipped out

W************** Oct 29,2015 18:28:11 PM $42.58 Shipped out
Last order shipped after one day only after payment plus they sent picture of the package to me

Special thanks to Lani she was helping me on any problem and she is very kind person and friendly

I will order again and again from them.

I've received my item on 27th oct and working well

Date of experience: October 11, 2015
Lily L. Gearbest Rep
over a year old

Dear Rezk,

We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you could feel free to contactus on site: support.gearbest.com adding the title: trustpilot complaint + order number + forwaring this email to complaint group.
We will be always at your service.

Thank you for your kind understanding and support.

Gearbest.com

Poland
2 reviews
0 helpful votes
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Gearbest review
December 29, 2017

Fast shipping, best prices, amazing support. I am always happy with my purchases on this site. Everything always is fine and is in good condition. I really recommend to you this site.

Date of experience: December 28, 2017
Turkey
2 reviews
2 helpful votes
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Fast Posting
February 10, 2018

Customer support and cargo time is very nice. I received an average of 8 products in the agenda. In the meantime, customer service responded to questions I asked within the same day.

Date of experience: February 10, 2018
Brazil
1 review
0 helpful votes
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Like Best Site
January 30, 2018

I really like the site, many products of the highest quality, I have already bought it, and I know more than 10 people who always buy into it and also speak wonderful things about it.

Date of experience: January 29, 2018
Italy
1 review
0 helpful votes
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Gearbest Super!
January 26, 2019

I bought several devices, in a certain purchase there was a problem, which was solved in a short period of time. The attendants were very attentive and proactive in helping me solve the case. Super!

Date of experience: December 30, 2018
Brazil
1 review
0 helpful votes
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My first smartphone from Gearbest
September 20, 2018

I was looking for a new Smartphone and all were very expensive here in Brazil, that's when I decided to search the internet and I met the Gearbest store, after reading a lot and asking my questions about import I decided to buy the Axon 7(Order No: W**************), I had a great price and is a great device, I made the order and the entire purchase process was very easy, it arrived in perfect conditions and without fees, which is very rare in my country, I was very happy. Since then, I have been shopping at Gearbest and so far I have nothing to complain about, the shopping and support experience was very satisfying, I recommend it to everyone!

+1
Date of experience: September 18, 2018
Finland
1 review
0 helpful votes
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Reliable business partner
February 12, 2018

I have ordered them about 20 times and never had any negative experience. The shipping is usually quite fast and customer service is good, even though I have only needed to contact them few times.

Date of experience: February 11, 2018

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441