One of the best selling website especially in electronics products.
The quality is good comparing to the price.
When it comes to refund they refund you to your wallet or paypal account.
DO NOT ORDER! I ask to cancel my order the next day and before it was shipped. They didn't. Now they expect me to pay custom fees and sent it back! Unbelievable!
I got a many orders from GearBest, variety of categories, and all was great quality. Shipping is fast enough, and service is really helpful. I got only the best experience. Great Job.
A friend suggested me Gearbest as a must-go-to source for buying gadgets with good quality and at low prices. I was in for a treat when I first bought something from Gearbest.
Very good china store. To be honest one of my favorite. Support on a high level. Just shipment is a bit long but any china store have long shipment.
Order No.: **************933
Very good china store. To be honest one of my favorite. Support on a high level. Just shipment is a bit long but any china store have long shipment.
Order number: W1707240955445967
I purchsed an $150.00 FrSky Transmitter from GearBest that was on back order all over the world, I wanted to be at the front of that waiting list so I ordered it 2 months out, 3 days from the date the item was supposed to ship GearBest canceled my order with no warning, nothing. Kept my money in the Gearbest wallet and kept telling me to buy another item. After fighting for 2 days to get my money back,(at this time is only an agreement) Now I am at the back of every waiting list for this Tansmitter do not have my money yet, and have checked every other site to see if they got their orders and there was no one left out. Do not do Buisness with GearBest if you like your sanity.
Dear Ashton,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
We have sent a message to provide more details of this issue, please check and replky it to us.
We look forward to hearing from you soon.
Gearbest.com
I have purchased a few things so far from the gearbest and have not had any issues. Customer service is very helpful and is quick to fix things that are not correct..
I have tried many sites from China but none of them were trustworthy except Gearbest. I have a lot of orders in the recent years and everyone of them arrived. Exceptional. Recommend
Dear David,
We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
Gearbest Customer Service Center
I got the gearbest car seat heater. 2 levels. Low and high. Very good heating. I am very comfortable in winter. GearBest is a site that makes it very safe and clean.
Good afternoon! I use the store Gearbest for a year. During this time I made more than 20 orders. Very good store, fast delivery. Always a quality and original product. I recommend.
Gearbest.com is a very good seller. All the products I bought were always high quality and without problems. I always get shipment very well packed and fast delivered. Communication is also good."
Shop quality, offers all the necessary support for the customer, quality and cheap products. I recommend everyone to buy from this store because it is the best store I have ever bought.
Order then after 1 month nothing got contacted and for all sorts of reasons they said it was sent.
After another month later still nothing promises again it is on its way.
Already in the 3rd month and nothing so I make a claim through Paypal.
After waiting another month for Paypal judgment, I get nothing back because gearbox has a shipping number yes okay and where is my order!
So conclusion A total of 4 months waiting for nothing and losing money. And this is not the first time for me when I buy something from China;
SO WARNING NEVER PURCHASE AND I SAY NEVER PURCHASE SOMETHING WITH GEARBEST AND PAYPAL ACCORDING TO ME THEY IN BUSINESS WITH GEARBEST SO AS A CUSTOMER YOU COME LAST AND NOT FIRST AS IT SHOULD BE.
Ps: and this was only about an amount of 11 euros
Dear els,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
I placed 3 orders with them until now
W************** Jan 13,2015 22:42:28 PM $181.09 Shipped out
W************** Oct 09,2015 16:39:49 PM $230.68 Shipped out
W************** Oct 29,2015 18:28:11 PM $42.58 Shipped out
Last order shipped after one day only after payment plus they sent picture of the package to me
Special thanks to Lani she was helping me on any problem and she is very kind person and friendly
I will order again and again from them.
I've received my item on 27th oct and working well
Dear Rezk,
We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you could feel free to contactus on site: support.gearbest.com adding the title: trustpilot complaint + order number + forwaring this email to complaint group.
We will be always at your service.
Thank you for your kind understanding and support.
Gearbest.com
Fast shipping, best prices, amazing support. I am always happy with my purchases on this site. Everything always is fine and is in good condition. I really recommend to you this site.
Customer support and cargo time is very nice. I received an average of 8 products in the agenda. In the meantime, customer service responded to questions I asked within the same day.
I really like the site, many products of the highest quality, I have already bought it, and I know more than 10 people who always buy into it and also speak wonderful things about it.
I bought several devices, in a certain purchase there was a problem, which was solved in a short period of time. The attendants were very attentive and proactive in helping me solve the case. Super!
I was looking for a new Smartphone and all were very expensive here in Brazil, that's when I decided to search the internet and I met the Gearbest store, after reading a lot and asking my questions about import I decided to buy the Axon 7(Order No: W**************), I had a great price and is a great device, I made the order and the entire purchase process was very easy, it arrived in perfect conditions and without fees, which is very rare in my country, I was very happy. Since then, I have been shopping at Gearbest and so far I have nothing to complain about, the shopping and support experience was very satisfying, I recommend it to everyone!
I have ordered them about 20 times and never had any negative experience. The shipping is usually quite fast and customer service is good, even though I have only needed to contact them few times.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
Dear Doron P.,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
We have refunded your order in full.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center