logo

Gearbest
This website seems to be closed. Find similar businesses

website thubmnail of Gearbest

Gearbest

gearbest.com
Ukraine
1 review
0 helpful votes
Follow Gennadiy C.
Unfollow Gennadiy C.
Send Message
Share Review
Report Review

RU: Для Украины наверное лучший магазин электроники. Низкие цены, настоящие скидки и постоянные распродажи. Все честно, но на сайте и в мобильном приложении скидки отличаются. Бесплатная доставка через Новую Почту прямо домой, есть вариант бесплатной Азербайджанской почты. Доставка в Одессу 2-3 недели. Все треки отслеживаются, посылки упакованы отлично, внутри сопроводительные документы. Предоставляется инвойс на товар для таможни. Служба поддержки работает отлично. Оплачивать можно картой ПриватБанка, но лучше зарегистрироваться в PayPal. Магазин гораздо лучше, чем Алиэкспресс.
/ EN: For Ukraine, probably the best electronics store. Low prices, real discounts and regular sales. All is fair, but on the site and in the mobile application, discounts are different. Free-of-charge delivery through the Nova Poshta (Ukraine) directly home, there is a variant of the free Azerbaijan mail. Delivery to Odessa 2-3 weeks. All tracks are tracked, the parcels are packed perfectly, inside the accompanying documents. Provides an invoice for goods for customs. Quality support. You can pay with a PrivatBank card, but it is better to register with PayPal. The store is much better than Aliexpress.

Date of experience: June 22, 2017
Canada
1 review
1 helpful vote
Follow Kevin L.
Unfollow Kevin L.
Send Message
Share Review
Report Review

Fast, efficient, and great deals
January 15, 2018

I've bought a few items from Gearbest before. They always arrive on time. I love browsing their site for fun gadgets and cell phones. They have great deala. I love their flash sales

Date of experience: January 14, 2018
Brazil
1 review
0 helpful votes
Follow Gustavo S.
Unfollow Gustavo S.
Send Message
Share Review
Report Review

Excellent
April 11, 2018

Excellent department store, I recommend it to everyone! Good deals and great prices!
Fast, secure and reliable shipping.
Great customer support.
Nothing to complain about!

Date of experience: April 11, 2018
Lily L. Gearbest Rep
over a year old

Dear Gustavo,

Thank you for taking the time to write your review. We really appreciate this.

Best regards,

Gearbest Customer Service Center

Greece
1 review
0 helpful votes
Follow Alex G.
Unfollow Alex G.
Send Message
Share Review
Report Review

I ordered 2 thl 4000 smartphones and they shipped it after 5 days as stated in the product page.
If you shop in a different currency than usd then make sure you check paypal's exchange rates because its not the same with the prices the gearbest website shows. It was about 10 euros more for my order.
Unfortunately I chose the fast shipping with DHL and since the taxes and duties are not included in the prices i had to pay 75 euros extra to customs in order to receive the smartphones.
Its better to go with standard shipping because its a less likely that it will be picked up by customs but in any case be prepared to pay extra.
The dhl tracking code did not work from gearbest website but only on dhl website.
Even after the customs charges the smartphone was still cheap. The packaging was great, the smartphone as described, very good quality for the price. I will buy again from this store but only using standard shipping!
The customer service was great, they replied promptly to all of my questions.

Date of experience: December 27, 2014
Brazil
1 review
0 helpful votes
Follow watilla w.
Unfollow watilla w.
Send Message
Share Review
Report Review

THE BEST
August 26, 2017

Without doubt is the best consumer service that exists.

All my purchases always arrive before the deadline.

The service staff are super attentive and helpful.

Date of experience: August 26, 2017
Czechia
1 review
0 helpful votes
Follow Monika H.
Unfollow Monika H.
Send Message
Share Review
Report Review

Every order is ok and if its not, they solve it really fast and with great result! Orders came to Czech Republic about 14 days, thats really nice. I buy ecigs only at GEARBEST!

Date of experience: June 20, 2017
Turkey
1 review
0 helpful votes
Follow Halis S.
Unfollow Halis S.
Send Message
Share Review
Report Review

Gearbest Shopping
December 24, 2017

Its very usefull shopping website for me its so quality and so good, cheapest other websites ı everyone recommendation every products is original and fast shipment

Date of experience: December 24, 2017
Greece
1 review
0 helpful votes
Follow Vas D.
Unfollow Vas D.
Send Message
Share Review
Report Review

Gearbest is the best online store from China in my own opinion! It is not my first order! I have actually made more than 10 orders in the last year! All received in time without any problems! The customers service is very helpful and quite fast, especially compared to other online Chinese stores! Any issues I have placed, from changing shipping address, a single item or the whole order were solved and I received extra points I can use for my next purchase! Products were as described, always! Shipping time is good when products are available! I always use registered post and had no problem! Most of the stuff I buy are for vaping but I have also bought several other too! Prices are very good, specifically the flash sales, which are almost all the time! Payment is easy and safe with Paypal! I had to cancel some orders! My money where immediately available in my Gearbest Wallet and used for other orders! With this option I received extra credit points! I was given this choise or return to my Paypal account! So I had no problems what so ever!

Date of experience: July 10, 2017
Belgium
1 review
0 helpful votes
Follow Sascha S.
Unfollow Sascha S.
Send Message
Share Review
Report Review

I like Gearbest.com! They have great stuff and the prices are really good! Sometimes they give special prices like mods on a incredible price of 0.01€ who dont want to buy this;-)
I bought the Snowwolf 200 Watt (WW**************) on June 25th 2015 at Gearbest.com It was a good discount price so i'm verry happy with the snowwolf 200watt!
I also bought an invader mini (W**************) Jul 04,2015 on gearbest and the shipping was fast, the invader is a temp controlled e-cig and it vapes verry wel!
But this is about Gearbest.com...
-The prices are great
-They have a chat function where you may ask your questions:-)
-The give you tracking number for your package
-Great service!
-My favorite chinese shop:-)

Date of experience: August 27, 2015
Bulgaria
1 review
1 helpful vote
Follow Simo G.
Unfollow Simo G.
Send Message
Share Review
Report Review

Gearbest Scammers
August 10, 2017

I ordered a camera from the site, but it did not arrive. GearBest did not return the money, nor did they compensate me in any way. They are complete crooks. I recommend that you do not shop here

Date of experience: August 10, 2017
Lily L. Gearbest Rep
over a year old

Dear SIMO,

Thank you for your review.

Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.

We have sent you a message regarding your issue in your account. Please reply to us there.

We hope you receive your items soon.

Best regards,

Gearbest Customer Service Center

France
1 review
0 helpful votes
Follow corentin h.
Unfollow corentin h.
Send Message
Share Review
Report Review

A good shp.
November 28, 2015

I am very satisfied with this online shop. I ordered a tablet pc (Order No.: W************** on Nov 11,2015). Good prices, good customer support, relatevely fast shipping.

Date of experience: November 28, 2015
RU
1 review
0 helpful votes
Follow TriV V.
Unfollow TriV V.
Send Message
Share Review
Report Review

I was very surprised by the speed of delivery, TS*******E.
You can buy the right product for shares or with points. Good prices. Magizin my favorite and one of the best to date

Date of experience: January 28, 2016
Canada
2 reviews
2 helpful votes
Follow Joe G.
Unfollow Joe G.
Send Message
Share Review
Report Review

Terrible experiance
January 27, 2016

*** Second UPDATE March 4,2016***
Although it took a while, a Gearbest representative finally got to me and handled this whole thing in a professional way. Maybe they have grown too big too fast. Maybe it's a cultural thing. I don't know, but in the end they did work to satisfy me and ensure that the experience ended well. For a while I felt like I was being ignored, but eventually they took care of the problem. Still only moving from a one star rating to a 3 star because of the wait and frustrations.

*** UPDATE*** Gearbest said right here that they would send an email to me with a "top solution". That was an outright LIE. No email was ever received. Furthermore a shipment of 10 pieces had 2 faulty ones in it. No problem, things can happen. Gearbest said they would send 2 more if I paid some of the cost. I paid it and over a week later there is no record of it in my account. This company is a joke. They are the worst business I have ever dealt with and they lie in public to make themselves look good while they completely ignore the customer.

ORIGINAL REVIEW:
Gearbest product says "ships within 3 to 5 days" but this item didn't go out for 17 days. This is the 3rd time shipments are delayed leaving. When I create a ticket to find out why they give a lame excuse about how shipping companies can be delayed on holidays and stuff. This was NOT shipping that was the problem. They are very slow getting product out. The associate that answered the ticket wrong then closed the ticket so I couldn't even respond to it. Terrible customer experience. Maybe try Ali or Deal Extreme.

Date of experience: January 27, 2016
Lily L. Gearbest Rep
over a year old

Dear Joe,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email to your *****n@*****e.net with top solution.
Please check and give a confirmation back.

Thank you for your time.

Gearbest.com

Canada
1 review
1 helpful vote
Follow andrew p.
Unfollow andrew p.
Send Message
Share Review
Report Review

Gearbest
September 7, 2017

Update on Gearbest, I have received a refund on E27-72smd-5730 bulbs and am now waiting for 110 volt of same so they work in canada. If received I will upgrade star rating but not out of woods yet.

Date of experience: September 7, 2017
Lily L. Gearbest Rep
over a year old

Dear andrew,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

California
1 review
5 helpful votes
Follow Ryan A.
Unfollow Ryan A.
Send Message
Share Review
Report Review

Ordered an RC drone. They shipped with wrong cable even though I confirmed prior to shipping that they would send the right one. It took order 3 or 4 weeks to arrive. It was the wrong product even though they assured me I would receive the correct item. They promised to send the replacement. It's now been 5+ weeks and I still don't have a replacement. I've asked multiple times for a shipping date or a tracking number and I still don't have one. Horrible customer service.

** UPDATE - Gearbest is much faster replying to complaints on this and other review sites than to their support options. Received this reply regarding the replacement for my unusable product:

Please kindly note that your parcel has been sent out on 9/4. Please also kindly note that it would take approximately 10-25 business days(not including the weekends) for shipping to destinations if there are no delays.

**** UPDATE 10/8/15 - Still haven't received ANYTHING!

** Personally I think they are stalling to avoid disputed transactions. Most credit card companies won't dispute transactions after 120 days. I will have to wait and see what they do but so far recommend that you NEVER ORDER FROM GEARBEST!

Date of experience: September 21, 2015
Lily L. Gearbest Rep
over a year old

Dear Ryan A,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

We cannot apologize enough for any inconveniences this may have caused you。

Could you please tell us your order number so that we can offer a better solution?

You are a valued customer, and we are committed to providing you with the best service possible.

Best regards,
Gearbest.com

Italy
1 review
0 helpful votes
Follow E L.
Unfollow E L.
Send Message
Share Review
Report Review

I've ordered up to 4 times now, and one order got lost, they shipped a second time without charging me, adding the tracking number to the order.

Great shop, and great support.

Date of experience: November 12, 2015
Brazil
1 review
0 helpful votes
Follow Andre M.
Unfollow Andre M.
Send Message
Share Review
Report Review

Allways buying from Gearbest
July 28, 2019

I love this store and I always do my shopping in it. Very reliable and safe, great service, solves problems, consider the best for the customer. I recommend and buy from Gearbest!

Date of experience: July 28, 2019
Ukraine
1 review
0 helpful votes
Follow Svyatoslav M.
Unfollow Svyatoslav M.
Send Message
Share Review
Report Review

Shopping on GearBest
January 17, 2019

I've been shopping on the site for many years. There have never been critical problems. The item always fits the description. Many shipping options. In general, shopping is just a nice experience.

Date of experience: January 16, 2019
Ukraine
1 review
0 helpful votes
Follow AlexeyMeg M.
Unfollow AlexeyMeg M.
Send Message
Share Review
Report Review

For a long time I am looking for a good and inexpensive cover phone.
A friend advised me to this site.
A pleasant surprise prices and discounts.
I'm surprised by the quality.

Date of experience: November 25, 2015
Croatia
1 review
0 helpful votes
Follow Dejan I.
Unfollow Dejan I.
Send Message
Share Review
Report Review

Its a good shop if you evaluate it in overall. Free shipping and fast and high quality in the products. The product was delivered in 25 days cheap original delivery Good service

Date of experience: April 3, 2017

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441