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Gearbest
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Gearbest

gearbest.com
Morocco
1 review
0 helpful votes
Follow Naoufal L.
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After testing some other online stores, one day i found Gearbest and decided to make an order witch contain a small object and after 30 days i received the parcel with a professional packaging, and from this moment i chose Gearbest to make all my futures online purchase because they have a professional Supports and the best price on the market, plus the perfect shipping methods for me.
The most valued items that i bought from Gearbest was 3 Smartphones and a WiFi router and received them just in 6 days from shipping dates using one of the best express and shipping method.

Date of experience: November 28, 2017
Thailand
1 review
0 helpful votes
Follow Natthawut C.
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Cheap and good product.
February 19, 2018

Gearbest is cheaper when compared with other web sales.
And shipping is faster than any other website that I have purchased.
Good quality products. The system of claiming excellent and professional.

Date of experience: February 17, 2018
Italy
1 review
1 helpful vote
Follow Calogero L.
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Great experience
January 20, 2018

Very satisfied from every buyed product from gearbest. The store offer a lot of product with very low price and good quality! They offer also al ot of shipping method so, if you need some product immediately, you can choise dhl shipping method, in other way
If you are not in a hurry, you can choise different method also saving money

Date of experience: January 17, 2018
Thailand
1 review
0 helpful votes
Follow EVGENY G.
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After about all my friends buy many gadgets in gearbest.com I try to make my first order in gearbest.com too. So in my order number W************** which I make in 26 october 2015 I was order USB accesory from Xiaomi brand. And Gearbest.com send me really genuine and original items. Not fake like from enother china shops. Shipping time was about 2 week only (less then 2 week) After first order come I make several new orders and now awaiting them. Very good prices for Xiaomi staff!

Date of experience: December 1, 2015
Italy
1 review
0 helpful votes
Follow Filippo G.
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Great experience
May 28, 2017

I ordered a Mijia Bluetooth thermometer/hygrometer (#**************957) at the lowest price I could get. The order arrived in short time and the parcel and product were in a great condition. The purchase procedure was easy

Date of experience: May 28, 2017
Ukraine
1 review
0 helpful votes
Follow Anastasiya P.
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Once my child asked me to buy minion toy but i hadn't found it at my town. I started to looking it at internet and found at Gearbest. Also after payment i recieved my order at post office pretty soon. Good quality and low price, I like it.

Date of experience: March 10, 2016
Italy
1 review
0 helpful votes
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Gearbest is defintly the best cheap and reliable chinese store for italian costumers.
They sell high quality and brand product cheap, the shipping is very fast and the support is excellent.
I highly recommend it!

Date of experience: November 15, 2017
Greece
1 review
0 helpful votes
Follow Nikos S.
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Excellent
March 2, 2017

A very good e-shop with the best prices I could find. I waited less than a month from china warehouse to Greece that I think is very quick for free shiping. I am very satisfied for the exchange. About a minor problem with one of the devices I ordered I was imidiately contacted gearbest customer service and they gave me partialy refund very quick and that satisfied me fully.

Date of experience: March 2, 2017
New Jersey
7 reviews
9 helpful votes
Follow Ed A.
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I ordered 4x34mm Optical Prism Fishing MoNoculars Glasses Style Telescope. They sent me 10X34 which is not what I ordered and not what I want.

Hey, anyone can make a mistake so I contacted them, asked for a return label and to ship me the right item. Their response was that I was to pay for return shipping, which they will not refund, and they will issue a refund for my purchase.

Absolutely no offer to send the right product.
No offer to pay return shipping to China (which matches the cost of the product)
They offered me a $3 adjustment on the price of what I ordered but never received.

What kind of crazy customer service is that?

I am going to Paypal to see if they can help me. Clearly I will never order from these guys again.

Date of experience: April 27, 2016
Lily L. Gearbest Rep
over a year old

Dear Ed,

Thank you for your important feedback and for letting us about your experience with us.

We are sorry for the shipping accident. Strict monitor and requirement will be implemented in the shipping procedure.

Could you please tell us the full order number so that we can check and give you a satisfying reply?

We can and will do better in the future.

Gearbest.com

Poland
1 review
2 helpful votes
Follow Daniel M.
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My favorite online store
December 27, 2017

I can recommend this store.
Very fast shipping.
High level customer service.
In case of problems, very quick help.
In addition, the store often offers products at attractive prices.
Recently I bought the Chuwi Hi10 Pro tablet for $ 170.
No. W**************
In addition, some products have the option of shipping without VAT
I recommend it again!

Date of experience: December 27, 2017
Brazil
1 review
0 helpful votes
Follow Filipe B.
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One of mine Go-to Pages
September 6, 2018

Since march, when I got to know this website, i made 3 purchases; a phone, a smartwrist and a speaker (few days ago).

I was afraid since I paid a lot of money in this new phone, but it got here perfect, withtout any problems and as the description of the item on the website said.

The smartwrist I also got no problem and got here fairly fast. Enjoying a lot.

Right now, I'm looking for a phone for my mother and GearBest its the place I always end up browsing. They have nice promotions, they keep up with the newer itens and everyday is a surprise.

Not only I would recommend, but I'll still buy a lot of things there.

Date of experience: September 6, 2018
Italy
1 review
2 helpful votes
Follow Oleh K.
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I order gadget, but when I got it, it was broken. It couldn't charge and there were NO sings of life. Ok, I wrote to their customer service, explained everything in details, sent photos and kindly was waiting for help. But what did they replied me? They just copy-pasted FAQ's answer from ANOTHER website for DIFFERENT gadget! For example, one nice thing, that I should "push the button on my gadget", but there are NO buttons on my gadget (Mi band 1s). NOOOO buttons at all. What should I push? Yeah, very helpful guys. Thank you! Wish you all the best.

I would recommend NOT to buy something here, especially cheap things, because if you get it broken, you will not send it back to get refund, because it will be more expensive than just forget about it.

Date of experience: October 9, 2017
Lily L. Gearbest Rep
over a year old

Dear Oleh,

Thank you for your feedback.

We at Gearbest will always do our best to help our customers solve their issues.

If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

Thank you for shopping with Gearbest.

Best regards,

Gearbest Customer Service Center

Italy
1 review
0 helpful votes
Follow giovanna a.
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Perfect! Great G E A R B E S T!
September 15, 2017

GEARBEST it's incredible! All the products are wanderfull! The speed of all things are incredible! GEARBEST it's fantastic and i order all my object on the site and app! The chat it's always ready for support us... GEARBEST it's the new best on line market for all and you can order in easy mode all you need! Great site, great products, great support, and in the great and best price of the world!

Date of experience: September 15, 2017
Mexico
1 review
0 helpful votes
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Awsome store
March 25, 2018

Each of my all shippment arrived very fast 15 or 17 days, m from mexico, and all the products comes completes and clean up.

All the products have up quality, resistents and very cheap than others pages

Date of experience: March 24, 2018
Lily L. Gearbest Rep
over a year old

Dear Alejandro,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest Customer Service Center

Canada
1 review
2 helpful votes
Follow Dom L.
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STAY AWAY FROM GEARBEST!
I bough a Yi Cam back in June. After payment I was provided a tracking number that doesn't work (product from China but tracking from Netherland post that doesn't work, suspicious?) after 10 weeks of non receipt the site says that I did not purchase insurance and that's why they refuse full refund. I have opened a dispute with PayPal but they email me daily to ask me cancel th dispute. While they are supposed to communicate formally in paypal's resolution centre. All I can say is this business is SHADY!

Date of experience: July 29, 2015
Lily L. Gearbest Rep
over a year old

Dear Dom,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

Spain
29 reviews
50 helpful votes
Follow Melloney S.
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I got a tablet from here, it came from their European warehouse (I live in Spain) so all was good. BUT when it fuffed up and stopped working properly that was when the trouble began. I was told to return it for another or a refund, but returns are paid by YOU not the seller, even if faulty. Fair enough, I live in Spain and it came from Europe so I was prepared to send it back at my own expense.
That was until I was told that ALL faulty goods have to go back to China, to their warehouse there. SO I complained as they expected me to send it special delivery/signed for and that would cost me $60 plus. In the end I had no other choice but to look around the net and mend it myself! Found a really good forum and downloaded a new system etc
STUFF them I would never buy from them again!

Date of experience: February 26, 2018
RU
1 review
0 helpful votes
Follow Pavel S.
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Bought sensors for the smart home of Xiaomi in the store Gerbest, as the lowest rates were in this store, plus the store pays for reviews, and if you calculate the savings with the cashback, the discount comes out decent! While for me the best Chinese store!

Date of experience: December 3, 2017
Brazil
1 review
0 helpful votes
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Fantastic
May 23, 2019

Buy at Gearbest is an amazing experience. The product selection is very good, the quality is very nice, as well as the processo. The goods are shipped on time, and well packed. The customer services answers to any question só quickly.

Date of experience: May 21, 2019
GB
1 review
0 helpful votes
Follow Duncan H.
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I received a 21 x Cree XML T6 LED Police Large Flashlight, from this company with no battery instructions. I purchased the batteries separately on Amazon but sadly the torch failed to work. I have contacted the company web site for a return on at least a dozen attempts but the return ticket cannot be processed as their web site doesn't reconise their own order number. Repeated requests for assistance are returned with trite bearing no attempt to answer the question probably as the queries are answered by either a computer or someone with a lack of English comprehension

This company is terrible

Date of experience: December 30, 2017
Lily L. Gearbest Rep
over a year old

Dear Duncan,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Best regards,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
Follow Rafael M.
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I've bought several things at gearbest, they come with good quality and good price. The package is very good as well. The support is always there for any doubts and it's great that they accept paypal as well.

The items i bought arrive on time, and the fact I could check other useres reviews is very apreeciated.

The points system and sales value the costumer which is nice.

Recommended

Date of experience: May 22, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441