Garbest.com is best on-line sales site, sales management and after sales services are very efficient.
RMA management is very professional; help desk always finds a fast and satisfying solution. The operators are very prepared and friendly in all situation.
The products are of great quality with affordable prices. Payment modes are reliable and reached by any user. The structure of the site and the insertions contain all the news required to identify the products in all their characteristics. Shipping costs and methods are very cheap.
I recently ordered 15 SJ X300 Quadcopters from Gearbest for a class I teach. I searched allover the usual places for deals and found the copters for $17 each. After some comparison shopping the next lowest price was $45 dollars. Even with cost of shipping I still saved a ton! W**************
The gearbest is a great webshop page. There is a wide choice from any products. The prices are low. I ordered from here my S905X Mini M8 SII android box, which is great for playing 4K movies without lag.
It's been 3 weeks since I ordered the E iStick 30W ecig box on 3/5/16. The tracking hasn't been updated since 3/11/16 so where is my package? Today is 3/29/16, if I don't receive it by tomorrow I will be contacting PayPal for a refund.
Ok, so this is my experience buynig in GearBest.com. In general I'm so satisfied with the aftermarket service.
I did many orders from this shop. All my parcel were well packed, and delivered fast. Quality of all I bought were very good. Also the customer service is great. I didn't receive my product and I contacted with them after the stipulated shipping time explaining the situation. They were very nice and support me. Also they refunded my money to my Paypal account.
My first order was a pair of spinners (they didn't arrived) but I got a refund.
Second I purchased a headphones, they are very good and the sound is great. Also I purchased a pair of upgrade cables for my headphones that converts into bluethooth headphones.
I'm still waiting for a TV Box so I'll contact whith they soon.
Customer from 2016
-Nice site and app!
-Support many lenguage
-The site offer many product
-There are price to anyone
-Detailed description of items (even video sometime)
-Many offers
Cons
-Sometime is hard to find a generic product
-Rarely orders may be late (in period with high traffic)
Not else
About the shipment service usually the time is well extimated in the product page. The product arrive well crated with a good protection.
The warranty go from 1year to 2 year. And support will help you for any problem
About support you can contact them with ticket, sometime I needed their help for pack lost, and reply is really fast (in 24hr). In this kind of case them will offer you a total refund or to retry the shipment.
Alway got satisfied from support and nowdays you can contact them via chat to get a even faster help.
Have been using 2 of the H96Pro + units i bought from Gear best for the last few weeks
So far these are a great unit, from the nice little packaging and the standard remote which works extremely well.
Gear best was great to buy from, with free and fast delivery.
The product it self works great, very fast with 3gb DDR 3 ram as well as 64GB storage, i have never had an issue with the amount of apps i have had opened.
The built in WIFI is also great, streaming content over wifi has never been an issue from youtube, netflix or other streaming programs.
Highly recommended,
I have bought smartphone xiaomi 4a from this site, I wouldnt think that my order can come to my country from china that fast!
The prices are very cheap and service is amazing. The support team is very fast and helpful. Ordering from this site is a pure pleasure
I am waiting for one month now for my Order No.: W**************.
Still processing. Not even send.
I do not know what is going on there.
I want my money back, but nobody answers my questions. I only get some robotised anwers once and a while.
No more Gearbest for me!
DO NOT BUY THERE!
Dear Marino,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.
Best regards,
Gearbest Customer Service Center
I ordered a tablet 20 days ago and I am still waiting to be shipped... I sent 2 tickets to customer service to get more information but no answer yet, status of my order is processing still after 20 days/ bad customer service
Order number W**************
I paid for tracking number so I hope I can get it soon
Dear Raul,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best regards,
Gearbest.com
Very good store! Delivery was great. High-standard packaging. The quality of the goods is always good. If there are questions, the store's support service is always good. Store. I bought in this store MIXZA 2 in 1 OTG USB 2.0 to Micro-USB Converter, order number W**************, May 30,2017 09:36:14 AM. All! I recommend to all!
I bought a "Beelink M808 TV Box Windows 8.1" on 24th of September (order number W**************). I received it at home after several days. It worked OK for just 2 days: After that time, the TV box doesn't start. It is broken!
I asked for a refund but I got nothing. And what worst: They don't answer my ticket comments. I missed $87 with Gearbest!
It is the first time that I leave a negative feedback, but this is my advice: Do not buy in Gearbest!
Dear customer,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
It may get damaged during shipping.
We have sent you an email to *****a@yahoo.es. Could you please check and give a confirmation back?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Gearbest.com”
I have made several orders from this website over the past years. All products shipped out as expected, and I have not had any issues at all.
I will highly recommend buying products from this website.
Example of some recent orders:
Order No.: **************xxxx 06/06/2019
Order No.: **************xxxx 03/06/2019
Order No.: **************xxxx 26/05/2019
All of the products was delivered in good condition within reasonable time. Thumbs up.
I purchased electronic cigarette stuff from Gearbest on April 8th. I bought a lot of things, of which wye85 was not included in the shipping list. I immediately contacted the customer center 24 hours a day and received a response within 5 minutes. I live in Korea and I do not speak English well, but Gearbest counselors made me understand very easily with my excellent English ability. The reason why wye85 was not shipped was because it was out of stock. They informed me of the date of their return. I confirmed that the goods were ship-out on the date of their return. Gearbest also has a very fast shipping line. I am very fond of Gearbest and I will use it steadily.
Dear Sunyong,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
Ordered the tablet in store Gearbest. It's pretty quality product ordered Cube iwork1x 2 in 1 Tablet PC order 16,2017 number: W************** Came in the mail within 3 weeks. Great quality tablet. Very pleased that all that was in the description matches.
Excellent service, great products. I love shopping via Gearbest.com, you can find a good variety of products at a good price. The shipment is handled with care, usually arrives very fast.
I think that Gearbest is the best solution for good price products. The shiping methods I chose, both paid and free options made the items to arrive in good condition. For me Gearbest ofers what I have searched for: low price and good quality.
Recommend Gearbest is a credible shop online, my experience in the first online order was satisfactory, my order numer is W**************, ordered a Xiaomi phone was simple ordering process, and after 12 days the phone came to my house. I recommend Gearbest.com
I bought a tv box from Gearbest but they keep on changing the dispatch time to weeks and haven't received my product. Don't buy from them they don't deliver as promised
I really liked shopping in this site so this TV Box that I bought from there was just perfect too they have good customer service that gives me a total of information on everything I ask for, I highly recommend!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear susan,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
For your issue, please kindly check, the order was made on 3/5/2016 and sent out on 3/6/2016. The delivery time of flat rate shipping is 10 to 25 working days if there is no other delays. Please kindly check here: http://www.gearbest.com/about/shipping-methods.html.
So your package is in normal transmit. Please reply reply us in the email. We have explained it in detail in the email.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com