July 2018 I purchased the DIAMOND HARD AND SHINY NAILS, it says to test on your nail before using, due to burning sensations etc. I had verrrrry long perfectly coloured healthy nails, but l wanted them stronger. I did as they said, had no trouble so the next day l used it on my nails, it was really good. The next day l applied another coat as it suggests, by the time l'd finished l could feel each finger tip one by one starting to ache. Then came the severe burning pain. I was almost crying in agony. I ended up in hospital having injections in my butt and the strongest tramodol tablets allowed. I had to go back 3 times for injections to ease the pain. I called Eveline, they put the phone down on me. I called again, they said " email here" which l did but the email address did not exist. Finally l phoned again got a new email address, l was asked to send the bottle to be checked by their lab. I did this, even got an email back saying "thank you for sending it we will get back to you".
Meanwhile l could not use my hands due to the pain, my nail beds went yellow/orange and red. I had to pay for a cleaner, buy cooked meals, get my daughter to dress me for nearly two weeks.
After months of me emailing they showed no concern, l found out this had happened to some other people.
They claimed the problem was l was allergic to formaldehyde and there was a lot in it but within the legal limit..
l said it cannot be that as l use O.P. I with formaldehyde in.
Then they said they had not received the bottle back from me to test...loads of basic legal rubbish said about me not being allowed to leave negative remarks about them publicly, which is wrong. I can do so as long as l do not lie. I have no money for a lawyer, my daughter and l are disabled, so no way to go into the city etc.
Anyway it ruined my nails, damaged the nail beds, stunted the growth etc. So l cut them short hoping they would get better, still not better.
Had to wait, still waiting for the ridges, lines, weakness and spots to go. Dying to use my vast collection of O.P. I varnishes. But no all l can use is O.P. I Nail envy clear repair because after all this time my nails have not healed. Eveline do not care, saying it is not their fault l had an allergic reaction. STRANGE THING IS NOW the formula has recently changed, no warning of possibly burning feelings, less formaldehyde , as new laws lowered the amount. Have a look at my photos. Bad customer service, no customer ethics...they did not give a damn but knew what their product could do to some people. They failed to say how horrific the burning could be.