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Gearbest
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Gearbest

gearbest.com
Texas
1 review
0 helpful votes
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First thing I would like to say is that Gear best is the one of the best online shopping site I have seen. I love the way the site is created, its very user friendly
My first order was a smart band watch for my wife and myself. My wife loved the product a lot. We received the product as shown on the site.
After I received my first order I have now ordered another 4 orders. Still iam planning to buy few other things. I have shown the site to my friends and colleagues as well and even they are interested now….

Date of experience: January 14, 2016
Portugal
1 review
0 helpful votes
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Gearbest Experience
October 9, 2017

One of the best stores to shop online! Costumer service is great, I had some issues with my adress, and they were super helpful and everything arrived on time. The products have an excellent quality, amazing prices and the shipping time is great, I recommend it to all my friends"

Date of experience: October 9, 2017
RU
1 review
1 helpful vote
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The best shop
March 20, 2016

I made a purchase at Gearbest. Xiaomi phone redmi Note 2 32GB delivery fast. Xiaomi Phone original. Quality super. I am very pleased with the purchase. Shop, albeit young, but the product for every taste. It makes me happy. I will continue to work with Gearbest. I recommend to everyone.

Date of experience: March 20, 2016
New York
1 review
0 helpful votes
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I made my first order in the GearBest store back in 2016 - I liked the low prices, as well as the good reputation of this store from my friends. On GearBest, I buy goods from Xiaomi - I like the fact that I'm 100% sure that these products will be original, and GearBest never let me down. One of my last purchases -
Xiaomi Bluetooth 4.0 Smart Weight Scale order number W**************, the package with the goods was sent the next day, the goods to me was delivered in 2 weeks by courier service. I use it every day - like always a quality product, so thanks to GearBest, and I can safely recommend it for your purchases.

Date of experience: November 29, 2017
Turkey
1 review
1 helpful vote
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Hello,

Yesterday I bought 3 pieces of pen from GB. In my registered account I have an address but I gave another address to this shipping. ( Because I moved another city (600 km far away from my new address))

But GB sent this parcel to registered old address. I request to solve this problem because I have evidence and share with their customer service but they regret them. Please find a real solution asap.

Gearbest ticket number: T*******475"

Gearbest find a solution. Thanks

Date of experience: February 22, 2017
Lily L. Gearbest Rep
over a year old

Dear Duhan,
Thank you for your review.
Please note we exactly send the order to the address that customer provided during checkout.
For more information of our process, please check it here: http://www.gearbest.com/about/faq.html
We have contacted you via the ticket and offered solutions to your issue.
We are looking forward to hearing from you soon.
Gearbest.com

Ukraine
1 review
0 helpful votes
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Purchase of sporting commodities
May 16, 2017

Hello! Want to share experience of the last purchase on gearbest. This winter began to begin to think, that it is needed to buy in addition some things to my bicycle. Decided to buy some knick-knackeries. For example, mirror, glasses. But a bit other knick-knackeries(all evidently on a photo). On February, 13 paid an order by means of PayPal, and already in two weeks got a parcel in Ukraine. All was unit uncrippled and very quickly. Therefore can recommend this shop all. Number of order of W**************
(by the way, it is my sixth order and always all very well, quickly and safely).

Date of experience: May 16, 2017
Germany
1 review
0 helpful votes
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Recommended!
January 1, 2017

Until now I bought a lot of stuff:
- 2 tv box Sunvell T95u pro
- Smartphone Xiaomi redmi pro
- action cam Elephone explorer pro and accessories
- etc.
I received all the items.
Most important thing is that every time I had a problem, the customer service has been ready to answer my questions.

Date of experience: December 31, 2016
Hungary
1 review
0 helpful votes
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Reliable, honest and fairly cheap
February 9, 2018

I shopped there a lot, already made 27 orders, I had an object that I didn't receive once and I got the refund less than 48 hours later, the customer service is delightful and they take the customer very seriously.

Date of experience: February 9, 2018
Turkey
1 review
1 helpful vote
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Gearbest is the best
February 2, 2018

I have tried a lot of online shopping websites but I have never got satisfied as much as I got by Gearbest shopping system. I have done many shoppings and I have never had a problem. Support team is very helpful. Whenever I have a question they reply as soon as possible. Shipping and delivery time is very low. So if you are going to buy something you should prefer Gearbest. Gearbest is the number one in online shopping.

Date of experience: February 2, 2018
Portugal
1 review
0 helpful votes
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No Problem
February 5, 2016

I don't have a very large experience with similar sites simply because gearbest was the first that I found and I was happy with the offer, the prices and service itself.
I am pretty much across the world from the wearhouse and the delivery times are good.
I needed to contact the customer service and the replies were fast and direct.
I definetly became a customer for a long time.

Date of experience: February 5, 2016
Germany
1 review
0 helpful votes
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I cant complain about anything,
I have made several orders since the last 5 months and I'm happy as hell.
They sell very good stuff (smartphones, tablets, gadgets, clothing) for low prices.
I already ordered two smartphones, mediaplayers, and a tablet there. The quality for the price is unbelievable. If you have questions you can contact their customer-service and they solve the problem. The shipping (to Germany in my case) takes between 20 and 25 days if you choose the free shipping, and 10 to 15 days if you go for the express shipping. I visit that website everyday:-D

Best regards from Germany
Alexander85

Date of experience: August 27, 2015
GB
1 review
2 helpful votes
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Was lied to on the 18th jan and told my package was in the uk!

37 days on and still no package and no tracking update either.

Will never use this company again!

Pls use fasttech or 3fvape with real delivery times!

Date of experience: January 30, 2018
Lily L. Gearbest Rep
over a year old

Dear Sam,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Germany
1 review
0 helpful votes
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My experience about Gearbest
1 month ago, I had my first experience on this siteweb.
My order took 3 weeks to get to my house, for me, it was very fast in the shipping method that I selected.
When my order arrived at my house, the order arrived in perfect condition.
I was very satisfied with my purchase.

Thanks Gearbest.

Date of experience: December 11, 2017
India
1 review
0 helpful votes
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They just have dispatched the items for which they were saying items are not in stock. They have shown the date of 5 to 7 to be dispatched but due to some stock related issues they couldn't. Just yesterday they have dispatched those items. Thanks for your support.

Date of experience: June 8, 2018
Lily L. Gearbest Rep
over a year old

Dear Anurag,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Lithuania
1 review
1 helpful vote
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Best Dealer
February 24, 2018

Hallo,

Gearbest.com is a best internet shop. I always find best goods for good price. I am anxious that goods arrive quickly. The goods are in line with my likes. You are the best.

With respect Arunas

Date of experience: February 24, 2018
Croatia
1 review
0 helpful votes
Follow Ivan K.
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One of best sites you can order items from. I bought from them headphones, Andorid TV, smartwatch, USB 3.0, Micro SD, Car charger, Dashcam for my car (super cheap and top quality) and everything is working great, Price and item quality are great and sometimes I get my items in like 1-2 weeks from order date. All products are working great and when I got them they were well packed. I can recommend GearBest to anyone. This is great site for getting all kind of gadgets. I am already thinking about buying new phone from there.

Date of experience: November 28, 2017
Germany
1 review
0 helpful votes
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My experience with the Shop are very good. I've done a lot of orders, especially for vaping. All the products I ordered, reached me in good condition. Fast shipping all of my orders, the best option for shipping is the registered letter. Only one order has been lost. The Support responded very fast ( next Day) and sent again the order. I will order in the future again. I am really satisfied with the Shop.

Date of experience: November 10, 2015
Germany
1 review
0 helpful votes
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Timmy M23
September 25, 2017

My experience with Gear best since i became a faithful customer has alway been positive, specially with the last phone i bought at the site. It fullfills all the needs i have and cover all the bands that are specific for my use abroad. I am surprised about the simplicitiy of a low cost phone for such a price with such great qualities.

Date of experience: September 23, 2017
BA
1 review
0 helpful votes
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The best online store
December 5, 2017

In my opionion GearBest is one of the best stores for online shopping. Everyday there are promotions and discounts for col stuff and gadgets. Shipping time at Gearbest is very fast and accurate, and I got all my orders at record time. Theri Customer support is also great, and they are willing to help and assist in case of any problem.

Date of experience: December 5, 2017
Florida
1 review
0 helpful votes
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GearBest`s great
November 27, 2015

GearBest is a great online shop in China. There I've already cell phones for my family. I'm satisfied with well-packed order and very fast and cheap delivery.
For example my last order W**************. I've got XIAOMI Mi4C +Xiaomi Piston+OTG cable. I am pleased to say that I've received a gift. Universal power plug adapter to use the charger in my country.
Besides I am waiting for a phone for my friend and his wife. So I will continue ordering from this site in the future.

Date of experience: November 27, 2015

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441