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Gearbest
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Gearbest

gearbest.com
Brazil
1 review
0 helpful votes
Follow Wanderson S.
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I am very satisfied with geabest because everything I bought on the website arrived in perfect condition and very fast, I really like to buy on the site because the products are of great quality and the price is fair.

Date of experience: November 11, 2017
RU
1 review
0 helpful votes
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This shop Gearbest just super! Ordered Original Xiaomi Pocket *******mAh Mobile Power Bank believe the order came quickly, the quality is very good, the original brand product. And the price is affordable. The quality is excellent. In general, I am very glad and happy that he bought in the store Gearbest.

Date of experience: September 24, 2015
Ukraine
1 review
0 helpful votes
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For two years I have been purchasing electronics at the Gearbest store. Every time this is a good experience. My last purchase in the Gearbest store is the Teclast A10H tablet. The store takes care of its regular customers and sends e-mail offers with a good discount. Using such offers I bought amphit, ssd, band, and even sports sneakers. And every time my purchases come very quickly because the store sends them to the delivery service UTEC. The last purchase arrived in 14 days, which is a very good result.

Date of experience: November 23, 2017
Brazil
1 review
0 helpful votes
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I bought a smartwatch with a good price, everything arrived fine and the best in the delivery time that was planned, without a doubt, is a great site that I keep buying on the site and indicates to my friends.

Date of experience: February 1, 2018
Ukraine
1 review
0 helpful votes
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Shop you can trust
July 14, 2017

During the time of cooperation with the store, I managed to order 15 goods with a total of ~60$, so I can judge the quality of the store. Delivery to the city of Dnepropetrovsk is quite fast, on average 2 weeks. In all cases, the goods arrived in the integrity. I liked very much that in case of ordering several goods with one check they are sent by one parcel. The store has a pleasant system of discounts and bonuses, thanks to which, the price turns out to be very profitable. Also, the store encourages bonuses and discounts for an overview of the goods received and I really enjoyed it.
Thanks to all these qualities, I can recommend this store to you.

Date of experience: July 14, 2017
Belgium
1 review
4 helpful votes
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They are $#*!ing scammer
December 13, 2015

After buying several product xiaomi, I find myself with my package is confiscated by DHL and asked me to pay 41 € euros for € 100 paid on site. It's a ripoff.
I contacted support on several occasions, and this bunch of $#*! does not answer me!
I never bangood or problem on aliexpress, but Gearbest, NEVER! A beautiful bunch of escrot!

Date of experience: December 13, 2015
Lily L. Gearbest Rep
over a year old

Dear Lionel,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience. We are sorry that for tax and duty issue, we have detail terms. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

Ukraine
1 review
0 helpful votes
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Very beautiful shop! I make a purchase in this store and I enjoyed it! Very fast delivery, quality product. Great support! The store carries a lot of stocks and so many great discounts! I advise everyone to make purchases in this iagaztne!

Date of experience: December 29, 2015
Mexico
1 review
1 helpful vote
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Best shopping so far
October 15, 2018

At the beginning i was a little nervous but after i purchased 2 phones (1 package) i got them in 5 days by DHL and i was so happy, the box was as new as possible, not broken or whatsoever, the cellphones also good and in perfect conditions

Date of experience: October 14, 2018
Greece
1 review
0 helpful votes
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Shopping in Gearbest
November 21, 2019

My first review was for a buy that I made 1 year ago. Since then, as I told to my past review, I made 7 more orders! Everytime I find a big variety to choose from. The choices I have in this store are very wide, from very cheap to expensive ones. The description of every product is very detailed and the price, compared to other similar stores very good.
I chose for shipment Registered Shipment so I can track my orders. I received all my orders within the range of estimation I had when I ordered, more closely to the minimum days. I said estimated time 15-30days and I received my orders in about 20-22 days. The customer support is superb and truly willing to help. When I am looking to buy something I need I go straight to Gearbest.
I will definitely buy again from Gearbest.

Date of experience: November 18, 2019
Latvia
1 review
0 helpful votes
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Complete shopping place
January 26, 2019

I began using Gearbest year ago when i was looking for Chuwi Lapbook. I get great deal, I couldn't imagine before. I may say that this was my best shopping experience in internet. Since that time i have brought in Gearbest one more notebook, mobile phone and some other stuff. There is always very interesting deals for quality goods and if you spend some time for product price research, then you may usually find out, that the final best price offer is in Gearbest.

Date of experience: November 10, 2018
Morocco
1 review
0 helpful votes
Follow Youssef H.
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The Gearbest is my best site for shipping eny items (electronic, phones, Bags & Shoes, smart watch...) I'm satisfied for all orders The important thing is the site Money back If The product is damaged; Or delays in delivery within two months and The delivery is enough quick. And the package is excellent; Every friend of mine knows gearbest from morocco And outside Morocco.
I would always recommend the site; I also have a channel on YouTube I review all the products I bought from Gearbest
Thank you Gearbest! I'm going to buy on Gearbest again.
I think every Gearbest's buyer will be satisfied with site service, prices, delivery time and good support.
We will always be with you.

Date of experience: January 30, 2018
France
1 review
1 helpful vote
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I bought a Xiaomi mi 8 from gearbest just over 11 months ago, the phone is having a catastrophic failure and cannot be used at all (it is a paper weight at the moment). The phone has a free warranty repair for 1 year but after sending through information and photos of the problem i had with the phone I was told the phone cannot be fixed and I can keep the phone and they will send through a partial refund of $100 USD when I bought the phone new for $465 USD.

I told them that if this phone was repaired for free I could sell it for at least $300 USD second hand, so by them not repairing it i'm losing a lot of money for a phone I've used less than 10 months before the failure.
They do not want to repair the phone and saying they cant do anything about it.

They have recently offered $150 USD but like i said to them this is still far from the price I could sell it second hand if they had it repaired as it is still under warranty.

Date of experience: November 19, 2019
Lily L. Gearbest Rep
over a year old

Dear Sebastian,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you,

Gearbest Customer Service Center

Spain
1 review
2 helpful votes
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I bougth a telephone, Ulefone Be Touch 3, along with other things. The telephone never worked properly, none of the cameras seemed to exist for use, and other features couldn't work either.
I contact then and they told me to send the telephone back.
4 month now and I'm still waiting for any kind of answer.

It took a long time for the parcel to get to gearbest headquarters, but in the end it arrived and I got my refund.

Date of experience: June 3, 2016
Lily L. Gearbest Rep
over a year old

Dear Manuel,

We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you could feel free to contactus on site: support.gearbest.com adding the title: sitejabber complaint + order number + forwaring this email to reputation group.
We will be always at your service.

Thank you for your kind understanding and support.

Gearbest.com

Hungary
1 review
0 helpful votes
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KODI remote controll (mouse + keyboard)
July 27, 2019

It is a good product to use a KODI media box. Unfortunatelly, the remote control can not power on/off the Android 5. 1. 1 media player, so it has the original remote control too. It works perfectly with Android 6 and more.

Date of experience: July 26, 2019
Portugal
1 review
0 helpful votes
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Great Shopping experience
September 5, 2017

I've buyed many things at GearBest mostly gadgets, all the products were like it has described, I'm very satisfied and I'll continue buying at GB.
All this products are perfect, the products match the description, the orders arrive in time
In my opinion all the products are perfect, nice and resistant, the product always match the description.
:)

Date of experience: September 5, 2017
Italy
1 review
0 helpful votes
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Gearbest
September 3, 2017

Gearbest is a great shop at modest prices and with great products I have been buying for years and I have never had problems. Shipping is fast and without any problem great superconsulted customer service

Date of experience: September 3, 2017
Spain
1 review
0 helpful votes
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Great experience with Gearbest
May 28, 2017

My experience with Gearbest has been very good, the costumer service has been fast to solve any doubt and the refund, I have used this only 1 time, was very well, the shipping will depend on the country from your buy but in general it is good, the delivery time is good, taken into account that some times the article is sent from China.

Date of experience: May 28, 2017
Portugal
1 review
0 helpful votes
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Awsome hopping site and service
September 14, 2019

Always good service and prices. Awsome shopping site. Have made lots of buys and never had a problem. Products always like what is shown and good quality. Never had problems with product quality so far.

Date of experience: September 11, 2019
California
1 review
0 helpful votes
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I ordered my first G1W car DVR from Gearbest. Test it out on my first car. Works solid after a few months daily recording.

Then I ordered another car dvr for my wife's car and more from items from Gearbest.

One of the item has some small issue; I contact their customer service and get response quickly with three option for the solution. I choose to get refund to Gearbest wallet since I would like to order more from them.

I feel worry free to order and get support from Gear best

Date of experience: November 20, 2015
GB
1 review
1 helpful vote
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34 days, still nothing
February 13, 2018

Thank you so much for your patience, I have checked the Yodel system now and it shows that your sender still has your parcel and we as Yodel are still awaiting for your sender to deliver it into Yodels hands for us to deliver it to you.

Please contact your sender due to them never sending us the parcel yet for your delivery.

I have been waiting 34 days!

Date of experience: February 13, 2018
Lily L. Gearbest Rep
over a year old

Dear Zsolt,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441