On Aug 10,2014 i found gearbest,
To be honest at the start i was skeptical the price was too low and i was sure it's a scam but i've decide to give them a chance!
I made a order and and i was suprised-
Shippping was fast!
Price is extreme low!
Product was great!
I've started to order more from them and one time i had a issue -
The customer support of Gearbest is one of a kind
After less the 24 hours i got respond and they solve my problem with less then a day!
Give a chance to gearbest and i am sure you will be more then a happy!
This post is my appreciation to GearBest!
In autumn, I bought a smartphone Xiaomi Mi5s on GearBest. Bought at a very competitive price at a discount. The phone was ordered to the Russian Federation. The delivery was very fast for two weeks. The phone is brand new with all factory tapes and an international firmware with many languages is installed. Very satisfied with the purchase and attitude of the store to the buyer.
Jun 02,2017 i made the order WB**************!
It was full of vape items!
I receive it (italy) in about 10 days! Really very fast
The shipment was of course very fast considering the distances.
Objects received perfect.
I only had a small problem, an atomizer was wrong, and customer service was quick in solving the problem.
Prices are low compared to the average (especially if the offers are available ;)) .
That is to say, the experience is always positive and will definitely buy again.
I would recommend to all the vapers to give an eye to the site.
You will be pleasantly surprised!
For these reasons I am very happy to share my experience with you
The product never arrived after 3 months and they want to give me 50% of the product as store credit or resend it after i pay more. I will never buy from Gearbest again and i wont recommend it to anyone.
I have bought a number of items from GearBest. 1 Item my phone was on backorder by the manufacturer and was delayed. GearBest allowed me to cancel the order and order a new phone. Their Customer Service was excellent and I was informed of where my phone was at every stage. Excellent
I ordered a couple of times and the experience I made was always perfect. One of the several orders W************** went missing while being sent. I shortly explained my problem in a ticket and Gearbest offered me different options. Reship the goods, set it down to the Gearbest account or 50% to the PayPal account. I decided for reshipping the goods. It went like clockwork. **Perfect**
My experience in the last 2 years buying products in Gearbest have been very good. All my products have been delivery in the estimated time and were what I expected. If there are any problem with deliver or any problem at all the costumer service answer very quickly and help you solve your problem. I can say that I'm a very satisfied costumer!
Dear Joao,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center
Well worth the wait for me. I didn't wait until I desperately needed new batteries for my vape setup and I was expecting the long transit time. For me, this was a no-brainer in terms of price/value. Free shipping to top it off! I got a set of 4 authentic Samsung 25r's for a great price and I'll be back for more.
Don't spend any more than your willing to throw away! Your taking a big chance with this company. They will put you through the wringer! I bought a few cheaper items that were fine and very happy with. However, the $138.24 USD item I bought did not work. They offered me a $25.00 refund which I should have accepted though PayPal because it's going to cost me $70.00 to ship back and I can't even figure out how to fill out the customs declaration and dispatch note, and I only have two days to provide a tracking # or the case will be dropped. Even if I do get it out in time, I'm sure I will never see a dime! Just look at all of there replies, they are all the same BS every time! I will never buy from them again and discourage anyone I can though social media not too as well!
PAY A LITTLE EXTRA $$ AND STAY AWAY FROM THIS HEADACHE!
Dear Joe,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Gearbest - good products for a good price.
Friendly personal and a great customer support.
The shipping costs are o. K (free shipping to germany is possible).
Fast shipping.
The packetches reached me undamaged.
Great Seller - Great Support - I will buy again and again
I have spent approx. $150.00 for the KN95 mask with valve. The straps are pulling off the mask (some as soon as you put it on, others after about 2 hrs. Of use.) I have very patiently been working with the "support tickets" process on the website. Gearbest directs you to the actual store (However, I bought my mask from Gearbest not Life-Time Store or Niche Alerts Store.) The store won't resolve it and now Geearbest has cleared all the history of the tickets that have been going on for 3 weeks now. They have TERRIBLE customer service and POOR PRODUCTS
Dear MARK,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Please see here for more details of the warranty: http://www.gearbest.com/about/warranty-and-return.html.
Please offer us your order number and submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We will do our best to help you.
Thank you,
Gearbest Customer Service Center"
"In the order W**************, I changed the address and got in touch with the gearbest to change the address. They were impeccable, quick and effective. The product always arrives in excellent condition, sealed and with quality. I strongly recommend buying on this site."
Was ordered Original Xiaomi XiaoYi IR Night Vision WiFi IP Camera (Order No.: W**************)
I was all arranged. Goods sent quickly, within a reasonable time delivery!
The camera is new, in excellent condition and works flawlessly for more than 5 months.
B. R. Solax87
Never bought anything from Gearbest and the service positively surprised me!
The product is exactly what I bought and the customer service is very good and proactive.
The shipping tracking can be improved, but I wouldn't give less stars because of this, the product arrived on time.
Gearbest is the Best shop online that i now, every time i buy many orders... some orders numbers **************954, **************633, **************689, **************247... last order i maked in 20/09/2019... im ali ikbal and i confirm gearbest is very good shop online that send the order very fast with good package
Before making my order i had some questions about the products and Gearbest did reply very fast and eficient.
I made my order after that and it was all handled pretty straight forward. I got my package and im very happy with it!
I ordered a card reader from Gerbest delivery to Russia took just over three weeks. Card reader I have been using for more than a year. GEARBEST provides many products at competitive prices and with various payment methods.
Gearbest is a very good webshop! They have nice prices and superfast delivery! I have placed already multiple order and all of them were fine! Top quality products! When you have question the support is also very good. Within 24hours you will get a reply which is useful.
I purchased on their site a drone Hubsan 501s and a bag for lipo. I received the products very quickly and in perfect condition. Thanks to the discounts I could save a lot of money and I didn't have to pay any customs fee. Their tech support is extremely knowledgeable and quick to respond to problems and to give useful advice. Very good experience
Purchased a few items over the past few months (android tv box, xiaomi products and other electronics). All the items arrived items before I expected them to and are all authentic. Very good store to find products you normally wouldn't find in a store. Recommended.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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Dear Marcel,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Best regard,
Gearbest.com