logo

Gearbest
This website seems to be closed. Find similar businesses

website thubmnail of Gearbest

Gearbest

gearbest.com
France
1 review
0 helpful votes
Follow jaroslaw g.
Unfollow jaroslaw g.
Send Message
Share Review
Report Review

Hello everyone!
I would like to recommend you Gearbest.com store with excellent items! I ordered there a lot of stuff and I was always satisfied. Delivery was very fast and contact with personel was also very good. Whats more, prices are the best and you are sure, that all products are oryginal!
Jaroslaw

Date of experience: November 16, 2015
Brazil
1 review
0 helpful votes
Follow Marco C.
Unfollow Marco C.
Send Message
Share Review
Report Review

I opted for Gearbest for having several nominations. I was not disappointed. The shop is very helpful with customers. Has fast support. The prudutos are incredible. I bought a Xiaomi Mi6 and it arrived very fast in Brazil. I highly recommend Gearbest and also the Xiaomi Mi6.

Date of experience: July 26, 2017
Belarus
1 review
0 helpful votes
Follow Ihar S.
Unfollow Ihar S.
Send Message
Share Review
Report Review

Great store. Excellent service and support. I ordered a bracelet Xiaomi Miband. The cost was the lowest, which is found. Original bracelet came in the original packaging with the original bracelet. Everything works, everything is happy. I want to order two more such bracelets in this store.

Date of experience: July 11, 2015
Poland
1 review
0 helpful votes
Follow Daniel A.
Unfollow Daniel A.
Send Message
Share Review
Report Review

I have very good experiance with Gearbest.com. Recently I bought 2 phones. The order was completed very fast, shipping was also very fast and FREE. I really recommend the shop so far, I was not disappointed. I will definitely use the future of their services

Date of experience: March 6, 2018
Washington
5 reviews
14 helpful votes
Follow Melissa D.
Unfollow Melissa D.
Send Message
Share Review
Report Review

I bought 5 iphone earbuds from the company and they broke one after another(each last 1-1.5 month, not mention the voice quality is bad). When I submitted a ticket trying to get a refund, it takes 2 tickets and 2 dozen messages back and forth to even make their 2 representatives to find the correct order number. I had provided correct order number, item and amount of items purchased. They were so incapable and it takes so many messages and they never bother to search the order number to find the right order. The first made a small portion refund on a wrong order and the second insisted that's the order!
And the company is selling those fake defective products and put them up as they were valid products. I can guess where those near 5 star reviews on the junk product on the site come from. I just checked it still sells the junk product on the site. Totally unethical company!

Date of experience: March 30, 2016
Lily L. Gearbest Rep
over a year old

Dear customer,

I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.

For quality issues, we have detailed warranty and return terms. Please kindly check here: http://www.gearbest.com/about/warranty-and-return.html. We are sorry that our colleague does not resolve your issue effectively. Please rest assured, we have followed your issue and offer you quick solutions,

We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Best Regards,
Gearbest.com

Croatia
1 review
0 helpful votes
Follow Sinisa S.
Unfollow Sinisa S.
Send Message
Share Review
Report Review

Everything I've ordered so far arrived within 20 days (which is great considering I'm from Croatia), and the package wasnt damaged (2 keyboards so far were the biggest I've ordeder). The price is great and the product matched its description. Very satisfied and I will continue to buy there. Would recomend to everyone

Date of experience: June 23, 2017
Bulgaria
1 review
0 helpful votes
Follow jesus c.
Unfollow jesus c.
Send Message
Share Review
Report Review

I'm a long date customer of Gearbest and I consider myself quite satisfied with the service in terms of variety of products and competitive prices,
Where they need to improve, is at the after-sale and the communication with the clients, using a more confidential and personalized way of communicate, instead of precompiled answers.

Date of experience: July 12, 2017
Italy
1 review
0 helpful votes
Follow marco t.
Unfollow marco t.
Send Message
Share Review
Report Review

I bought the product to ottobre.da immediately I received the order number and the assistance provided by gearbest was excellent.
The product arrived within a month without delays and in perfect condition.
In fact I immediately bought another product I am waiting for these days.

Exceptional site for online shopping.

Already recommended to friends.

Date of experience: November 18, 2015
Portugal
1 review
0 helpful votes
Follow Filipe F.
Unfollow Filipe F.
Send Message
Share Review
Report Review

Never had problems buying in Gearbest. In fact, the products I bought there arrive allways in time.
I live in Portugal, which is very hard to buy eletronics products from China however it's really easy to buy them in their website and they are tax free!
Great choice, wide range of products, will buy again!
In love with my xiaomi powerbank and my tv box.

Date of experience: April 10, 2017
Ukraine
2 reviews
0 helpful votes
Follow Yaroslav P.
Unfollow Yaroslav P.
Send Message
Share Review
Report Review

I just love Motorola devices, but in my country it so expencive. I used Redmi phone.
But - I go to Gearbest store and. I was so happy when I saw price for Moto Z Play! It was twice cheaper than in Ukraine! I bought it and now I have my favorite phone for best price!
Before it I bought so many goods in Gearbest, but my Moto Z Play was the start of my loving to this store!

Date of experience: November 22, 2017
Hungary
1 review
0 helpful votes
Follow Daniel u.
Unfollow Daniel u.
Send Message
Share Review
Report Review

My gearbest experinces
November 18, 2017

I think gearbest is the one of the best chineese webshop.
There are huge amount of coupons, which allow to buy much more cheaper, thats why I buy a lot from gearbest.
My first order was a xiaomi power bank, which is a very high quality product. But I have ordered several times bags and backpacks, that are also very high quality, I still use it every day.
One of the best thing in gearbest, the EU express shipping method. With this you can avoid the local customs taxes for high value product.
You can pay with paypal, which is the most safety paying method nowdays.
Last but not least, the customer service is very good, they are always very helpful and they reply for the tickets in 24 hours.
Overall I really like to buy in Gearbest, I became my favourite store recently.

Date of experience: November 17, 2017
Brazil
1 review
1 helpful vote
Follow Sidney M.
Unfollow Sidney M.
Send Message
Share Review
Report Review

My experience in gearbest
March 22, 2018

I have bought a smartwatch and a headphone, and they got delivered to brazil super fast, both itens are working fine and are as described in the website.
I totally recommend buying in gearbest, seem pretty trustworthy for me.

Date of experience: March 22, 2018
Lily L. Gearbest Rep
over a year old

Dear Sidney,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

China
7 reviews
5 helpful votes
Follow Yuen L.
Unfollow Yuen L.
Send Message
Share Review
Report Review

Love the gadgets
May 28, 2015

Found this gadget site through a friend and i love it!
I wanted to buy a Xiaomi yi sport camera with my CC and their customer service mailed me that my IP address and the destination of my package are not the same. I was positively shocked that they would also check on this. For i was in a country were the lots of things are blocked, i was very happy that they would check it.
I also recieved my package within 5 workdays. No damaged at all. I am really happy with this site!

Date of experience: May 28, 2015
RU
1 review
1 helpful vote
Follow Konstantin L.
Unfollow Konstantin L.
Send Message
Share Review
Report Review

For the last 2-3 years i ordered different types of items from GearBest, because of nice discounts and prices, which are better than on other web-sites.
Very good support center and quick delivery.

100% recomend, becuase in one shop and from one seller you can recieve all items what you need in one package.

Date of experience: February 27, 2018
Estonia
1 review
0 helpful votes
Follow Enno S.
Unfollow Enno S.
Send Message
Share Review
Report Review

Really good experiences
September 7, 2017

Gearbest delivers much faster than other China-based enterprises and the prices are lower on average especially taking into account the additional ways to get discount. At gearbest you accually get payd (points) for the reviews for the ordered items.

Date of experience: September 6, 2017
Belarus
1 review
0 helpful votes
Follow Andrei Z.
Unfollow Andrei Z.
Send Message
Share Review
Report Review

I ordered Xiaomi Miband for price 11.29$ on Gearbest. Seller ship my order fast, give the foto of parcel. Came in Belarus in 30 days. Packed good, Miband is really original, working good with my phone. Thanks for Gearbest)))

Date of experience: January 21, 2016
Israel
1 review
0 helpful votes
Follow Liron A.
Unfollow Liron A.
Send Message
Share Review
Report Review

I have Bought the ILife V7s Robot from GearBest, more than 4 months ago.
The item I received was faulty - stacked all time with no reason.
They promised the give my money back after I'll send them the item (forcing me to pay for the delivering).
I have sent the item to the address they asked me in Spain already almost 2 months ago, and now they wrote me they cannot take it out from the custom office, asking me to send it to a new address in China!
This is only a brief of the issue - They are just delaying the repayment with strange new excuses from time to time.

It also seemed like they have blocked for me the option to write a review in they website.

Beware and get away from them!

Date of experience: July 6, 2018
Lily L. Gearbest Rep
over a year old

Dear Liron A.,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
But the parcel was stuck by the customs, which we are unable to control.
We sincerely hope you can understand that.

We will solve your issue in ticket T180****0763. Please kindly reply to us there.

Thank you,

Gearbest Customer Service Center

Portugal
1 review
0 helpful votes
Follow Tiago R.
Unfollow Tiago R.
Send Message
Share Review
Report Review

5 star online store! :)
November 2, 2018

Gearbest is a site where you can buy the best products, safely and at the best prices. With daily campaigns, you have all you need and allways at the best price. The shipments are fast and the products arrive always well packed and in perfect conditions. The Gearbest is 5 stars! Its my favorite online store! :)

Date of experience: October 30, 2018
Turkey
1 review
0 helpful votes
Follow Mukremin S.
Unfollow Mukremin S.
Send Message
Share Review
Report Review

I ordered the xiaomi mi wifi 300m amlifier with the order number W************** on 24 November 2017. After 1 week the order was delivered. The product is excellent. And GearBest customer service helped in every aspect.

Date of experience: December 23, 2017
Morocco
1 review
0 helpful votes
Follow Soufiane b.
Unfollow Soufiane b.
Send Message
Share Review
Report Review

The site is a world-class site with products at a reasonable price and I purchased more than 30 different products and abundant shipping options (registered, unregistered, priority and expedited)
It has a support center that answers your inquiry 24/24 hours
There is a great system in the site through the points at the purchase of the transfer to the money and reduce the price produced

Date of experience: December 23, 2017

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441