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Gearbest

gearbest.com
RU
1 review
0 helpful votes
Follow Dimka U.
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In Order gearbest.com. Order number: W**************. The puppy is happy, parasite and started using my phone connected to the phone (before the intervals on the profile of the forum), works to prove and begin to collect!))Smart Home Security Set + Xiaomi Wifi Outlet Power Strip 6 Outlets))) Prices are the lowest could find for pee was more expensive and obscure sellers, so the choice was obvious) free delivery by courier service SPSR, in a princely apartment! Moscow received 16 days after ordering =) by the Way new rules through courier service will need to specify the passport data and INN (for Russia). Also like that pay very good bonuses and don't be greedy)))

Date of experience: December 12, 2017
CD
1 review
4 helpful votes
Follow Lugdunum L.
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DO NEVER USE THAT S...
December 20, 2019

Hello,

0 Star is not possible...

I have paid by bank transfer 2000 USD in August for a video projector for XIAOMI:

1. It took a month for the bank transfer
2. Part of the money vanished on the transaction
3. Not enough cash recieved for the order
4. Order cancelled
5. Ask for refund
6.25 coupons with BS responses
7. No body to talk to
8.4 months later still no cash back...

I think that crap website is only a thief machine. DO NEVER EVER CONSIDER THAT PIECE OF S...

Date of experience: December 17, 2019
Lily L. Gearbest Rep
over a year old

Dear Lugdunum,

We are sorry to hear that you are experiencing some issues.

We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,

Gearbest Customer Service Center

Hungary
1 review
0 helpful votes
Follow Viktor G.
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One of the best!
August 13, 2019

Im using gearbest since 1 year. One of the best webshop, i dont have any problems since im registered. I bought several items, i got it fast with very fair price. The support was fast and helpful every time.
The product was fine, im using it since i got it without any problems.

Date of experience: August 11, 2019
Texas
1 review
2 helpful votes
Follow jeff j.
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SCAM
September 14, 2016

Do not order from this site. I ordered a xiaomi redmi note 3 pro from them. They took my money and shipped an inferior phone, then refused to refund me until i paid to ship the old item back. I told them i would be glad to send the wrong item back if they paid return shipping, and they refused. They tried to give me partial store credit ($30) to keep the crappy phone.

Now they have 144.89 of my money and i have a paperweight that i didn't order. I am being forced to try to go to visa to get a refund.

Date of experience: September 14, 2016
Lily L. Gearbest Rep
over a year old

Dear jeff,

Thank you for your experience.
We regret things didn't work well for you.
We would not risk our reputation on one order.
We will issue a ticket to check the problem and offer you a best solution.
Please give us a reply.
Thank you for your patience.
Gearbest.com

Brazil
1 review
0 helpful votes
Follow Iago R.
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Excellent Gearbest
November 27, 2017

I made a purchase of a smartphone from xiaomi in the gearbest, as it was present and I was needing this product in less than a month the product arrived in 20 days in my house, I recommend Gearbest had no problems at the time of paying the product the delivery was good and the price was affordable.

Date of experience: November 26, 2017
GB
1 review
0 helpful votes
Follow Oliver S.
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Needed a replacement smart phone - found the oukitel u8 on gearbest for an unbeatable $130. It's exceptionally well built, comes with 4g and the latest android 5.1 system, finger print scanner, lovely big screen. Looks like iphone 6 + and looks and operates like a phone costing several hundreds. No lags between apps or screen swipes, very responsive very impressed. Gearbest shipped within the week to the UK. Very impressed

Date of experience: November 2, 2015
Lithuania
1 review
0 helpful votes
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Terrible service
Terrible service, terrible support. I have purchased an item on gearbest.com 4 months ago. It should be delivered in less than 2 months, but i haven't get get it in 4 months and still cant get any information about the status. Support just telling to wait while they are working on this case. I have contacted them few times and all the time result was the same - i was tol to wait. And now i'm ignored and dont get any response! This was 3rd purchase on this site and all the time there was big issues. I will never use it again and will not recommend to do this for anyone else.

Date of experience: February 7, 2021
Poland
1 review
3 helpful votes
Follow Pawel K.
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Best price and quality
December 31, 2015

If anyone want to buy something via GearBest.com it is very easy. Payment and safety like on AliExpress.com. But GearBeast has better prices. When I bought my first order (Xiaomi powerbank), GearBest sent me photo with my order and iformed me that they shipped out my order. My powerbank is really good, and it was the best price. This product is an original, I have got full set: Powerbank, manual, USB cable and certificate! It was really nice :)! Now I'm waiting for my second order, my first smartphone from China. I hope that it will be really good and will come to me soon

Date of experience: December 31, 2015
Canada
1 review
3 helpful votes
Follow Yam G.
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If you really want to know the truth about this company email me at *******@gmail.com. I'll forward you a real conversation with them.
But if you don't want to wait:
I bought 3 things, one was out of stock, but they didn't tell me, when I asked them where is my stuff, they told me that they are going to send me asap, but it has been 3 weeks. Two items were supposed to get here in 3 days, but they were all delayed. Them I canceled the one they didn't have. And do you know when I am getting my refund? When they ship my other items! The one that are supposed to be sent earlier but weren't, and when I asked them when it is going to happen, he asked me to ask again within 72 hours! What kind of refund policy is that? Simply insane. Don't trust them, don't waste your time. BTW I spoke with a human being that seemed to be a robot. All answers are pre made. Weirdest thing ever.
Still don't trust me? Send me and email.

Date of experience: April 1, 2019
Lily L. Gearbest Rep
over a year old

Dear Yam,

Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com

Mexico
1 review
0 helpful votes
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Gearbest awesome
November 4, 2017

My experience in Gearbest has been awesome. There's plenty of products, the offers are really interesting and the customer service is excellent. My first order was a drone (Order No.: W**************), so it was a big deal because of the type of product I was buying but also because it was my first contact with Gearbest. Everything went fine, the attention I received, the delivery time and the quality of the product. After that I couldn't resist and ordered more things I wanted and liked since many months ago and found them here with flash sale. Definitely Gearbest is one of my favorites places to buy everything I want.

Date of experience: November 4, 2017
Poland
1 review
1 helpful vote
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I like shopping at Gearbest
January 14, 2018

I ordered a knife Ganzo G704 on 27/11/2017 I got it within 10 days. The package was well secured and I was very surprised that it arrived in Poland so quickly. The knife is very well made and sharp. This is not the first and last time I'm shopping at Gearbest. Packages always arrive and the store itself has very good prices. This is my private opinion about the store

Date of experience: January 13, 2018
Poland
1 review
1 helpful vote
Follow Piotr M.
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I would recommend Gearbest for everyone
January 17, 2018

I've bought couple of items form gearbest.com and I have to say - it was really good costumer experience. Items are cheap but have premium quality. I really appreciate this. Costumer's service is also good, I've had questions and they reply to me the same day. I would really recommend buying there to all my friends around the world. The last item I've bought was powerbank and it serves me well.

Date of experience: January 16, 2018
California
1 review
1 helpful vote
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Cool site!
November 21, 2015

The site is leggit! Ordered the Xiaomi Piston 3 Earphones for a really good price. The device was 100% original. The site has great products for really good prices. And they have many flash sales which takes the prices even lower!

Date of experience: November 21, 2015
RU
1 review
0 helpful votes
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GearBest - best!
July 25, 2017

On the website GearBest I bought the knife Ganzo G740.
In my opinion, the deal was excellent - accurate product description on the website (which has allowed me to make the right choice), clear work shop at the stage of ordering and tracking the parcel until the post office.
I am very pleased with the purchase and communication with the store.

Date of experience: July 25, 2017
South Carolina
1 review
3 helpful votes
Follow David M.
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I bought a quadcopter through these guys on May 22. Got an email notice that says the order has been shipped on May 26. I thought great. I paid extra for standard shipping instead of the free (read slow) shipping so things looked good. Then I get another email on June 4 saying that my order has been shipped. WTF? Did it ship or not? I've been writing to them through their support page. Here is their last message (June 8):

Thank you for your feedback.

We are so sorry to inform you that your order hasn't been shipped out successfully because for this shipping method, it is strict when passing the customs.

If you don't want it, we will assist you with this.

Please let me know your decision.

Best Regards
Gearbest
Winifred

Aaaaaaarrrrrrggggg! Just send it - now!

So, if you got your order on time - lucky you. GearBest will not get a recommendation or another order from me. In fact, let me dissuade you.

Date of experience: June 9, 2015
Lily L. Gearbest Rep
over a year old

Dear David,

Thank you for taking your time to write your review.
First, we want to offer my sincerest apologies to you for the issue.

Please send us an email to Gearbest@outlook.com and offer us your order information. We would like to resolve this issue for you.

Thank you again for bringing these matters to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Customer Service

France
1 review
0 helpful votes
Follow Luciano C.
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Great site
August 29, 2018

This is already the second I buy in the gearbest, I bought the first one for myself and I loved the quality, that way, I soon bought another for my wife. I decided to repeat the purchase both for the product and also for the excellent experience on the site, because I had a quick delivery and better price compared to other sites, I recommend.

Date of experience: August 29, 2018
Portugal
1 review
0 helpful votes
Follow Susana P.
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I have ordered several smartphones and one action camera on Gearbest and my experience with this store is very good.
All items arrived on time and once, when I needed support with one of the smartphones (battery), the support was provided.

Date of experience: March 16, 2019
Brazil
1 review
0 helpful votes
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The safest and the best online store out there!
October 14, 2017

I discovered gearbest by looking to a new mechanical keyboard for gaming, and i found reviews of the Motospeed CK104 and thousands and thousands people recommended this store, gearbest. The prices are far away the best on the internet, the support is amazing, they will reply to you and less then a day. I loved Gearbest so much that i started buying products to sell in my country, and i'm loving how they support the clients. Gearbest is safe, and the best store to shop, trust me!

Date of experience: October 14, 2017
Chile
1 review
0 helpful votes
Follow Luis G.
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Starting from the Gearbest's site, it's very easy to search and find what you want, many electronic gadgets, electronic devices and even clothes at very good prices. The process of adding to our cart and buying is very easy too, the webpage is very intuitive and gives you different options for paying and shipping. The products I've bought arrived with no problems.
Oh, and the support is excelent, they reply you in 24 hrs. Any question you have, and help you with problems you may face.
Recommended!

Date of experience: August 27, 2015
Ohio
1 review
2 helpful votes
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Package not recieved
September 28, 2015

I bought two jacket and they never send it to me, no idea why. Tried to contact then but there is no phone number or email. Tried to chatt but no one is available
I have never seen such stupid company/business/

Date of experience: September 28, 2015
Lily L. Gearbest Rep
over a year old

Dear Gedeon,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

We regret any inconvenience or frustration that your experience has caused you.

Could you please tell us your order number so that we can offer a better solution?
Thank you so much for using our site and for providing your valuable feedback to us.

Best Regards
Gearbest.com

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441