This is a Bull$#*! Service... They seems to be fraud and its been over a month since i received my small product... the customer service person itself says that the shipping is rediculous and it takes atleast 2 months.to get product if you are lucky. Beware of buying anything from this site. Just check for the product in ebay and buy at a lesser cost and more reliable shipping service... Pls beware of this site. gearbest.com. They are nowdays placing lot of ads and deceiving people. They should be stopped..
Gearbest a good shop with a large selection of goods at a good price. I was looking for a new smartphone, and I found in this shop for the best price (Leagoo Lead 6 - order W**************). Shipping was fast and after a few days I could enjoy your new phone.
When you start buying online you have doubts, but after meeting GEARBEST, the doubt disappeared, they are very kind and punctual. The prices are economic and the support is very professional.
From now on I will always buy and trust Gearbest.
Having given a one star for very poor customer service I was very impressed with this company's response. Immediately, following publication on the review site I was offered a free delivery of a free replacement. The item however was out of stock so I was invited to choose something else from their range. I chose a quadcopter which was 13$ less in price than the Cessna plane I was seeking to have repaired. Not only was I sent the quadcopter but I was also refunded the 13$.
The change in attitude was amazing!
I am a new customer in Gearbest and i am very satisfied. My order pcked and delivered quite fast, in the estimated time. I had to communicate with the support center twice and it was very helpful both times and had all my problems solved. I also get a refund by a wrong item i received by my mistake. So i am very pleased, i would buy again and i would strongly recommend the site to other people.
I Buyed from GearBest lot of things - 2x Mi Band 3, selfie stick, charging cables, speaker and i not have any problem with orders, all come to me.If there was a problem with the order, the support right now solved it. I live in Slovakia and shipping is fast and with tracking with minimum price.
Order No: **************973
I am Mark. In reference to my Gearbest order #**************572 on 12 July 2019 (Smart Card Reader) I can say that I am fully satisfied with Gearbest service. They shipped out the package in very short time and I received it early! They sell good products at good price and Gearbest is the best way to deal online. If you have problem, don't exitate to contact their customer service, they will halp you in less than 24h! I recommend it!
Hello,
I ordered a laser engraving machine on February 2,2020 and, almost 5 months later,
I still haven't received anything. At each contact (via Messenger), they (the bots)
Tell me that, according to the website, the shipment is scheduled for...
But the status of the product always remains "packaged". I am aware that the COVID-19
Health crisis did not help, but I would have preferred a little more transparency,
Even if I was told that the means of delivery are stopped and that I cannot get it
For now...
Ordered Xiaomi Redmi Note 2 16GB (W**************) from EU warehouse. The shipment takes 7 days to come. Great packaging, phone is original (checked code on Xiaomi official page). I fully recommend this shop!
I placed an order through PayPal because their sitr said was better thennormal credit card. Then after a week of processing but already taking my money. They asked me to send them a photo copy of both my id and credit card. Which is not appropriate. They then took a while to give money back and during this time ran out of the item. This site is untrust worthy and horrible.
Dear Padfoot,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
For the payment issue, we have detailed terms. We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com
I made about ten orders so far. From small parcel to large parcel and small cost to expensive cost. At everytihng they are very professional about the item, the packaging, the fast posting and a very good for customers point system that can offer you great gifts.
The mobile app is very good and very fast and offer you and some extra points. I used to buy from different online shops but now I can buy from only one because they have large variety of items and not only electronics or gadgets.
I think Gearbest is a very good reseller, maybe the best for technology items. You can use Paypal payement and you get a lot of very attractive reductions. The custom office is very kind and professional. I highly recommend.
My first order(WW**************) from GearBest and everything went well. My RC car arrived with no damage and in good time. Heard GearBest from the youtube and people was pleased with the company and so am I. Prices are good and service also. Going to order some more stuff soon from GearBest.
Great products at a low price, i have had three orders from gearbest so far with no issues. Fast free shipping and recived in a good time scale. I emailed gearbest and got a helpful response in good time.
Im really satisfied with gearbest. I ordered on may 16th and got my order the week after. The action cam i ordered is just as the discription said it would be. And if i got some questions they have a fast answering support. Fast and safe payment with paypal.
All in all gearbest.com is a very good site.
Hi everyone!
Black PR is considered to be good PR, but my review is not about that at all. I want to live a POSITIVE feedback on the site I have made several orders. It's GearBest.
I gor familiar with GearBest not long ago. It was an order of the Xiaomi ******* Power Bank. What impressed me the most about the site was low prices and an opportunity to use some additional credits granted by the internet shop for every user even before the 1st order ever is being made! Nice start for everyone, no risks at all. Futhermore, PayPal protection system ensures that I can't be deceived and can make safe orders.
Tht it why I strongly recommend you GearBest as a reliable platform for your everyday online shopping.
Bohdan H. Ukraine
I have placed an order for 2 Xiaomi MI Note 2 International version on the 22nd of September and I have received 1 month later 2 phones in Chinese version. After 2 weeks of claims and ticket messages sent to the customer service Gearbest has not proposed a solution yet that do not cause a money loss to me.
In other words, if Gearbest makes a mistake, the customer has to pay the shipment back and there is no refund for Customs cost.
Gearbest is the worst on-line seller of the World also because the negative reviews are not shown on the web site, so customers cannot know how Gearbest really bad works
Dear Andrea Z.,
We are sorry to hear that your product was not as expected.
We offer a detailed description of all our products on the item page.
Customers are also more than welcome to submit a question to our QA team and we will reply via the product Q&A's.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent a message to offer solutions to you, please check it in detail and reply to us there.
We look forward to hearing from you soon.
Gearbest.com
I got my best shopping experience when i shop at Gearbest. They held so many events that made me so happy. I got my free $9.12 after i invited my friends sign up at Gearbest. So, i bought a Smartwatch and an Microphone with Order Number: **************986 and they sent those to Indonesia. It just took 2 weeks to sent them. The quality was very good and i like it. I use them for my daily life and my fashion. I love Gearbest.
GearBest is an excellent platform, the shipping is super fast, the products of first quality, and if in case of any eventuality with your order they are always ready to help (great After Sales Service).
Although I have read many negative reviews on this site, however I ordered.
I ordered a SmartWatch at a very good price. The delivery was quick and the package arrived in good condition.
I'm very satisfied. Good price-quality ratio.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear goodheart,
Thank you for your important feedback and for letting us about your experience with us.
First, I want to offer my sincerest apologies to you for the issue.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, would you please send us an email to Gearbest@outlook.com and offer us your order number? We'll check for you in priority.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Gearbest Customer Service