"I buy long time from gearbest all the products are good
I have a problem with a watch that does not work, I contact the support and they have decided to send me a new watch and I am very satisfied thank you gearbest"
My overall experience with gearbest was amazing. Fast shipping and great customer care. I found the item I purchased packed very well. The item is exactly as I requested and the delivery time was good!
I ordered 3 elephone p6000 and I am happy with my purchase!
I recommend dealing with gearbest for everyone!
Been using your site for more than two years. In fact, it's a great location, easy to handle, and technical support is available at Khadon for a few hours. In fact, it is a very wonderful location, I recommend it and its personal experience.
It was my first international order, so i was a little afraid and nervous about this, but in the chat with them, they were ver clear solving my doubts. But i had a problem with my package, because half of the things didn't come, but they solve my problem and resend the missing things
I ordered on this site the DOME GS98C camcorder and memory card micro sd. The camcorder are delivered very quickly. Quality of the camera very high, I am happy. Work of a support service is very well, quickly answered on any questions. I recommend.
For me, the gearbest is the best Chinese online store there is, recently competed a tablet, which I am using now, and bought it very cheap, order number is: W**************. My nickname is Matheus. Wel, I bought the gearbest a few months ago and I do not regret any purchase made. I'll buy more at gearbest.
I already ordered my 3D printer and some other stuff to upgrade it on Gearbest. The delivery of the printer took about 2 days and i guess that is very fast! And i saved alot money buying it on gearbest. If you have any Questions the support is very fast and friendly!
My last order from gerabest.com:
http://www.gearbest.com/cell-phones/pp_*******.html
Amazing phone, good quality and hardware!
Fast and free shipping with tracking (PostNL)
Thanks to gearbest!
Professional and effective website!
I've bought iPhone cables, flashlight and electronic cigarette EVOD. Ordered cheapest shipping method without insurance and tracking to Hong Kong. Arrived very fast something like in 5 days or so. All items are working good, iPhone cables MFI certified and work great for the price of 4USD each. Flashlight arrived with some scratches on the lens which is not good, but if you buying for present. EVOD don't have any problems.
- very good product, a product who change my life style,
- the delivery was in perfect conditions.
- i am very satisfied about products i ordered, i didnt had any problems till now, i will continue to buy also in the future., i will share my experience about every product i will order
Made order to Xiaomi Amazfit Arc 06.10.2017 on Gearbest from Hong Kong warehouse. And 20.10.2017 picked up from my local post-office in Kiev. Packaging is very good. Very good price and service from Gearbest!))
I read on the internet about gearbest. In the 16th of May 2017 I ordered from gearbest for the first time xiaomi earphones. The service was great and the shipping was fast and i enjoyed it. Since that i order a lot of times from gearbest and they don't disappointing. The customer service is the best i have ever seen
I can't stress enough how terrible this company's customer service is. To make a long story short, items I ordered were not shipped for 4 business days. I was told it would ship within the next 2 days. 4 days later I cancelled my order since it still wasn't shipped. I was told it would take 2 days to process refund. 14 days later and still no refund and now they are ignoring my emails. Flat out scam artists! It's been over a month, the item hasn't been shipped and no refund has been given. Formal complaint filed with the New York BBB.
Gearbest is an Chinese website and I absolutely love Gearbest. I am very happy shopping with GB. It has all the cool stuff that I have dreamt of as a child. The coolest part of Gearbest is the products sold here are very cheap and high quality. I have made almost 8 orders from gearbest. Unfortunately for one of the, the package got lost in its way and never made it to my home. This is where gearbest won my heart, I have placed an order for a fitband and opted for a free shipping. Losing the hope of receiving the product, I have raised a ticket in GB just to inform GB that I lost my package. Wasn't expecting anything back from GB. But soon next day GB responds that they will re-send the package for free as part of customer satisfaction. Coming to the product quality there is not even a single product that I have brought from GB and regretted buying it. Though it may be the price factor/Product quality/Shipping time GB always tops.
I need a cloupor mini for my e-cigarettes.
I ordered at gearbest.
They offer reasonable price and kind answer for my question.
I satisfied their product and service.
I recommend that shop. Thank you.
I really enjoy buying products on your Gearbest site. They are excellent quality products with excellent prices, have never failed a shipment or a refund, the honesty of Gearbest is exemplary. I advise every agent to buy online at Gearbest. I love Gearbest excellent service I hope they never end and that I continue to buy cheerfully at Gearbest. Gearbest is the best online shoping!
I ordered a x3s colorful led light wireless speaker from gearbest for $8.78 on April 7,2016. I paid $20+ for the expedited shipping and I recently got my speaker. I will never order anything from gearbest ever again. Not only did they not have a number to call in regards to shipping but the email team kept giving me the same steps to "find" my speaker but the tracking number did not work.
I'm really satisfied with the product I bought, and I'm ansious to buy others. The website have a big variety of products. The support is good. And the products(most of them) have a lot of informations and reviews from clients, so you can check the quality.
I bought many things on gearbest and great value for consumer grade electronics everything i have bought there is of great quality and standards
All the items come in time, The customer service is great and fast response, and all the case close with clients happey
I love buying at Gearbest! They have a great variety of products (especially electronics) for a very good price. The shipping of the product is usually very fast. The best is they are very attentive with the costumers and are always fast to answer my questions.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
Dear Chey,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. We are really sorry for such delay in the shipping.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards,
Gearbest.com