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Gearbest
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Gearbest

gearbest.com
Morocco
1 review
0 helpful votes
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"I buy long time from gearbest all the products are good
I have a problem with a watch that does not work, I contact the support and they have decided to send me a new watch and I am very satisfied thank you gearbest"

Date of experience: June 23, 2017
Egypt
1 review
0 helpful votes
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My overall experience with gearbest was amazing. Fast shipping and great customer care. I found the item I purchased packed very well. The item is exactly as I requested and the delivery time was good!
I ordered 3 elephone p6000 and I am happy with my purchase!
I recommend dealing with gearbest for everyone!

Date of experience: March 3, 2015
Morocco
1 review
0 helpful votes
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Quality Gearbest
June 15, 2018

Been using your site for more than two years. In fact, it's a great location, easy to handle, and technical support is available at Khadon for a few hours. In fact, it is a very wonderful location, I recommend it and its personal experience.

Date of experience: June 14, 2018
Argentina
1 review
0 helpful votes
Follow Rodrigo B.
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It was my first international order, so i was a little afraid and nervous about this, but in the chat with them, they were ver clear solving my doubts. But i had a problem with my package, because half of the things didn't come, but they solve my problem and resend the missing things

Date of experience: January 4, 2017
Belarus
1 review
0 helpful votes
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I ordered on this site the DOME GS98C camcorder and memory card micro sd. The camcorder are delivered very quickly. Quality of the camera very high, I am happy. Work of a support service is very well, quickly answered on any questions. I recommend.

Date of experience: October 3, 2015
Brazil
1 review
0 helpful votes
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Gearbest is the best.
December 23, 2017

For me, the gearbest is the best Chinese online store there is, recently competed a tablet, which I am using now, and bought it very cheap, order number is: W**************. My nickname is Matheus. Wel, I bought the gearbest a few months ago and I do not regret any purchase made. I'll buy more at gearbest.

Date of experience: December 22, 2017
Germany
1 review
0 helpful votes
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I already ordered my 3D printer and some other stuff to upgrade it on Gearbest. The delivery of the printer took about 2 days and i guess that is very fast! And i saved alot money buying it on gearbest. If you have any Questions the support is very fast and friendly!

Date of experience: December 29, 2018
GB
1 review
0 helpful votes
Follow Guicher C.
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My last order from gerabest.com:
http://www.gearbest.com/cell-phones/pp_*******.html
Amazing phone, good quality and hardware!
Fast and free shipping with tracking (PostNL)
Thanks to gearbest!
Professional and effective website!

Date of experience: November 10, 2015
Hong Kong
1 review
0 helpful votes
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I've bought iPhone cables, flashlight and electronic cigarette EVOD. Ordered cheapest shipping method without insurance and tracking to Hong Kong. Arrived very fast something like in 5 days or so. All items are working good, iPhone cables MFI certified and work great for the price of 4USD each. Flashlight arrived with some scratches on the lens which is not good, but if you buying for present. EVOD don't have any problems.

Date of experience: November 26, 2015
Romania
1 review
0 helpful votes
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- very good product, a product who change my life style,
- the delivery was in perfect conditions.
- i am very satisfied about products i ordered, i didnt had any problems till now, i will continue to buy also in the future., i will share my experience about every product i will order

Date of experience: January 9, 2016
Ukraine
1 review
0 helpful votes
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Made order to Xiaomi Amazfit Arc 06.10.2017 on Gearbest from Hong Kong warehouse. And 20.10.2017 picked up from my local post-office in Kiev. Packaging is very good. Very good price and service from Gearbest!))

Date of experience: October 15, 2017
Israel
1 review
0 helpful votes
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I read on the internet about gearbest. In the 16th of May 2017 I ordered from gearbest for the first time xiaomi earphones. The service was great and the shipping was fast and i enjoyed it. Since that i order a lot of times from gearbest and they don't disappointing. The customer service is the best i have ever seen

Date of experience: November 5, 2018
New York
2 reviews
3 helpful votes
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DO NOT DO BUSINESS WITH
September 2, 2015

I can't stress enough how terrible this company's customer service is. To make a long story short, items I ordered were not shipped for 4 business days. I was told it would ship within the next 2 days. 4 days later I cancelled my order since it still wasn't shipped. I was told it would take 2 days to process refund. 14 days later and still no refund and now they are ignoring my emails. Flat out scam artists! It's been over a month, the item hasn't been shipped and no refund has been given. Formal complaint filed with the New York BBB.

Date of experience: September 2, 2015
India
1 review
0 helpful votes
Follow Sai K.
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Gearbest is an Chinese website and I absolutely love Gearbest. I am very happy shopping with GB. It has all the cool stuff that I have dreamt of as a child. The coolest part of Gearbest is the products sold here are very cheap and high quality. I have made almost 8 orders from gearbest. Unfortunately for one of the, the package got lost in its way and never made it to my home. This is where gearbest won my heart, I have placed an order for a fitband and opted for a free shipping. Losing the hope of receiving the product, I have raised a ticket in GB just to inform GB that I lost my package. Wasn't expecting anything back from GB. But soon next day GB responds that they will re-send the package for free as part of customer satisfaction. Coming to the product quality there is not even a single product that I have brought from GB and regretted buying it. Though it may be the price factor/Product quality/Shipping time GB always tops.

Date of experience: November 21, 2017
KR
1 review
0 helpful votes
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I need a cloupor mini for my e-cigarettes.

I ordered at gearbest.

They offer reasonable price and kind answer for my question.

I satisfied their product and service.

I recommend that shop. Thank you.

Date of experience: March 15, 2015
Portugal
1 review
0 helpful votes
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Gearbest is the Best
December 4, 2017

I really enjoy buying products on your Gearbest site. They are excellent quality products with excellent prices, have never failed a shipment or a refund, the honesty of Gearbest is exemplary. I advise every agent to buy online at Gearbest. I love Gearbest excellent service I hope they never end and that I continue to buy cheerfully at Gearbest. Gearbest is the best online shoping!

Date of experience: December 4, 2017
Florida
1 review
3 helpful votes
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The shipping sucked!
April 30, 2016

I ordered a x3s colorful led light wireless speaker from gearbest for $8.78 on April 7,2016. I paid $20+ for the expedited shipping and I recently got my speaker. I will never order anything from gearbest ever again. Not only did they not have a number to call in regards to shipping but the email team kept giving me the same steps to "find" my speaker but the tracking number did not work.

Date of experience: April 30, 2016
Lily L. Gearbest Rep
over a year old

Dear Chey,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.

The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. We are really sorry for such delay in the shipping.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards,
Gearbest.com

Brazil
1 review
0 helpful votes
Follow Jose G.
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I'm really satisfied with the product I bought, and I'm ansious to buy others. The website have a big variety of products. The support is good. And the products(most of them) have a lot of informations and reviews from clients, so you can check the quality.

Date of experience: January 4, 2018
Israel
1 review
1 helpful vote
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I bought many things on gearbest and great value for consumer grade electronics everything i have bought there is of great quality and standards
All the items come in time, The customer service is great and fast response, and all the case close with clients happey

Date of experience: January 14, 2018
Brazil
1 review
0 helpful votes
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Gearbest, the best experience!
October 25, 2019

I love buying at Gearbest! They have a great variety of products (especially electronics) for a very good price. The shipping of the product is usually very fast. The best is they are very attentive with the costumers and are always fast to answer my questions.

Date of experience: October 22, 2019

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441