GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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It is an excellent website to make purchases, it has a great variety of technological products, with competitive prices.
They ship almost everywhere without problems and have good customer service.
Recommended
I buy a lot of thing in Gearbest, electronic kits, Phone Accessories, Chargers, Sport Cameras, SD and microSD cards, toys, a lot of toys, miniatures. You will find everything you want, and for very good prices.
The last buy is an Drawing Pen Tablet of VEIKK, model S640, everything workslike charm, real deal for the price.
GearBest is my first choice when it comes to shopping for tec i bought my first phone from them 2 years ago and I am still using to this date they sell quality products.
Bought Dash Cam on Amazon. Needed product support. Amazon referred me gearbest.com. Gearbest.com does not provide an option to request support if you buy from Amazon. I gave them a bad review. They replied, go to our web site. There product support is mindless. They are a poster child for buy locally.
I had done many order from GB.
For me the best point is the paypal warranty and the own GB service
The payment is very easy and the orders are very fast and no fees
Always good experiences with this chinese shop, best for me
Good description, quick shipment, good quality products, simple user menu, good benefit system. Recommend for everyone.
Could buy a product within minutes, site is easy to navigate and the pricing is nice.
I have bought many products through www.gearbest.com in the last year and I'm glad I did. I've bought car products, home products, phone cases, and glass and it all went well. I am very satisfied with the products and also with the shipping time. Also, Gearbest offers quick support to help you with anything you need about your orders.
It is one of the few China shops I trust.
What I especially like is that there are european warehouses.
The customer services is better than it is on other china store sites.
I Purchased many items from gearbest to upgrade my 3d printer. Such as nozzles and motherboards and other electronics. All items are very good and value for money.
Shipping also very good and fast. Always love to do shopping with gearbest. I recommend gearbest for all your needs
My order with GearBest went smoothly. I had ordered Xiaomi Redmi Airdots from them, which was being offered at a very attractive price compared to other websites. The shipping was free and the item arrived in about 15 days, which is usually the time it takes for overseas shipment. The item was as described, and I had no problems whatsoever. Will definitely be buying more from them.
I purchased the Ultra Thin TPU Soft Transparent Clear Crystal Cover for iPhone 6 / 6s for my girlfriend's iPhone.
It fits perfectly and the price was really worth it.
I would purchase it again if I required it as the quality is also really good.
Good business, reliable and good variaty and prices. Several orders (most already delivered, some pending), always got the correct items in good condition.
Not able to get a refund for a canceled order, don't recommend this store. Will be my last order from them.
Dear Alexandru,
We are sorry to hear that you are experiencing some issues.
Please kindly note the order has been cancelled and please kindly wait for the refund.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest Customer Service Center
Tiver poucos problemas com a gearbest e quando tive foram solucionado rapidadmente, em questão de algumas horas era resolvido, seja estorno ou problema com alguma compra.
I am loving gearbest, the services are excellent And the products have meet my expectations. The delivery time is good. I have no issues so far with the web site or the sellers and the communication and the response has been on point.
Have been an active member of your gearbest website for many years. For all I have to say is praise, I always warmly recommend you to one of my friends. Were kind and quickly dealt with everything to the general satisfaction of me as a customer.
In a few cases, I contacted your operators, who were always friendly and very quickly resolved everything to the general satisfaction of me as a customer.
These are not words of praise just to get some points, but it is a real pleasure to shop with you.
I am currently experiencing no problems with your shipments.
I want you to take many more years to get more people to your site!
Many thanks to the gearbest team!
Best regards!
Ivan Sarac
Usually, I had a good experience shopping from Banggood. Also, they are solving fast any issue, through the Customer Service (like address misspelled or not recognized format, etc.).
I'll continue buying kinds of stuff from Banggood.
I bought a xiaomi MI play phone **************892)on july 1,2019 at a cheaper price and it got delivered within 6 working days.
Good customer service and fast delivery.
I have ordered more than 8 items from Gearbest within the past 2 months and i received all of them within the shipping time frame.The Magicsee iron android tv box i ordered took only 10 days to receive which is very wonderful. Gearbest prices are more cheaper compared to other websites
For many years I buy products on this website and I have never been disappointed. I have bought several smartphones and I have never had any problems, neither of customs nor of operation of the devices nor of any other type.
Prices, especially in smartphones are the best that can be found. My last purchase was a UMIDIGI that cost 350, after 8 months the camera broke down and I could contact customer service. They asked me to send them the cell phone indicating the steps to do it for free.
Two months later I had another free mobile phone, completely new and with all the accessories, even some that I had not sent.
Such a service is almost impossible to find in any physical or online store in my country.
They are totally reliable. For me the best mobile phone shopping website.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear phil m,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html#item2.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Thank you for shopping with Gearbest.
Gearbest Customer Service Center