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Gearbest
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GearbestReviews 2,988

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
Follow AlexeyMeg M.
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For a long time I am looking for a good and inexpensive cover phone.
A friend advised me to this site.
A pleasant surprise prices and discounts.
I'm surprised by the quality.

Date of experience: November 25, 2015
Ireland
1 review
0 helpful votes
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Good Service.
November 25, 2015

I've ordered few items on gearbest an I am happy with the quality and the prices.
Fast shipping and a verry good comunication with the sellers.

I will order againe soon!

Date of experience: November 25, 2015
Spain
1 review
0 helpful votes
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Shop highly recommended
November 25, 2015

I bought a camera action Xiaomi Yi, after looking at several stores, I decided to buy Gearbest first. I do not regret, fast shipping and product in perfect condition. Also I bought camera accessories and perfect for my camera.
You can also choose the country store from which you want to send you the product. In my case, I ordered the camera in Europe and accessories in China. Logically, the camera took less time to get the accessories.

Date of experience: November 25, 2015
RU
1 review
0 helpful votes
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One of the best sellers!
November 25, 2015

I am from Russian Federation. I heared a lot of very good reviews about this seller, so that I decided to make an order. It was 2 Baofeng UV82 radios, GPS tracker and bag (order W**************). My order was shipped is a few days. I take my order from the post offise by 23 days (thats because a long period on customs).
Every item was new, unopened, without any damages.
The quality of radious is better, then our shops are selling for the bigger price!
GPS Tracker works without any problems. A super thing to go with in a new places in the forest.
Quality of bag is the same that on foto and in description. Fabric is very cool and hard to burn. You can't accidentally make a hole by a cigarette, for example.
A very good customer service for me. Seller asked a question is everything fine, when order was delivered.
And I want to notice, that prices are very cool, there are a lot of cupones and bonuses.It
So that I complitely satisfied with my order. Thanks to GearBest! I will order a new things in future surely!

+1
Date of experience: November 25, 2015
Germany
1 review
0 helpful votes
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Fast shipping
November 25, 2015

I really love gearbest!
My order arrive me in under 10 days to germany!
Small prices, good support.

Date of experience: November 25, 2015
Texas
2 reviews
1 helpful vote
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I have shopped at several online retailers, but I have been most pleased with Gearbest! They have a huge catalogue of products, and ridiculously low prices. Products have MUCH higher quality than one expects from the prices. Customer service is quick to respond to any questions. I will be shopping here much more often!

Date of experience: November 25, 2015
Serbia
1 review
0 helpful votes
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I recently bought a couple of chinese tech items from Gearbest.com. Their prices were by far the lowest on the Gearbest site, I did not have any problems with the shipping so i do not have much experience with their support crew. The two best things about Gearbest.com to me are: 1) They only sell original merchandise (no clones or fake devices) and 2) They have a loaded European werehouse which allows very fast shipping if you live in EU.

Date of experience: November 25, 2015
North Macedonia
1 review
0 helpful votes
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Outstanding website with very low prices. I like it because there are more shipping options than other websites. Items are always very well packaged and all information that is listed are correct. They always have some promotions. The website is great and simple.

Date of experience: November 25, 2015
Belgium
1 review
0 helpful votes
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I have only good experiences with gearbest, always recieved my package and they offer verry low prices with free shipping most of the time.

They even changed my shipping adress after I placed my order without a lot of hassle.

The only downside is the waiting time of about 2-3 weeks to recieve your order, but thats normal iff you want such a low price.

Date of experience: November 21, 2015
GB
1 review
3 helpful votes
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Waste of time & money
November 21, 2015

Don't waste your hard earned cash, this is a Chinese scam site... Should come with a warning

Date of experience: November 21, 2015
Lily L. — Gearbest Rep
over a year old

Dear Nina,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your full order number or ticket number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

Thailand
1 review
0 helpful votes
Follow Akaran s.
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I am satisfied with it
November 20, 2015

Goods is perfect condition and very cheap in my country it's very expensive, and took only 11 days to ship since the order date(im' live in thailand). And the product it's great wrap

Date of experience: November 20, 2015
Canada
3 reviews
3 helpful votes
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Thanks for Gearbest customer service to solve the problems I had with my orders. I am good with the solutions. Keep up good work. They are always there for you. I will order from them again.

Date of experience: November 20, 2015
BO
1 review
0 helpful votes
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Buen servicio
November 20, 2015

Una de mis primeras compras en esta tienda, y la verdad quede satisfecho, buen tiempo de entrega (envĂ­o a Bolivia) y buen trato.

Date of experience: November 20, 2015
Illinois
14 reviews
14 helpful votes
Follow mellodie s.
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I THOUGHT THIS COMPANY WAS LEGIT BUT SEE ITS NOT. I STILL WAITING FOR MY MERCHANDISE FROM THEM. ITS BEEN PASSED 7DAYS. THAT IS NOT COOL AT ALL. I DONT UNDERSTAND IF THEY TAKE OF THE CONSUMER THEN YOU HAVE GREAT REVIEWS PERIOD. YOU LOST ME NOW. IM DONE. LATER!

Date of experience: November 20, 2015
Lily L. — Gearbest Rep
over a year old

Dear mellodie,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Gearbest.com

California
1 review
0 helpful votes
Follow hokie g.
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I ordered my first G1W car DVR from Gearbest. Test it out on my first car. Works solid after a few months daily recording.

Then I ordered another car dvr for my wife's car and more from items from Gearbest.

One of the item has some small issue; I contact their customer service and get response quickly with three option for the solution. I choose to get refund to Gearbest wallet since I would like to order more from them.

I feel worry free to order and get support from Gear best

Date of experience: November 20, 2015
North Carolina
1 review
0 helpful votes
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Excellent communication
November 20, 2015

Excellent communication and fast response.
They don't hesitate to help you

Date of experience: November 20, 2015
Pennsylvania
1 review
1 helpful vote
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Hello, I'm new to the Chinese Online Gadget Store's so I decided to place some small orders at different sites(under 50$ per site). I placed 3 orders at GearBest. The first one on Oct. 23 every item was stated to ship in 3 days. I eventually wrote a ticket after 12 days and they responded that they won't be in stock, so after 14 days I got refunded my $ to my GearBest Wallet. On Nov. 4th I ordered a KSD 25w Vamo Box, which was in stock and ships in 3 days. I wrote them a ticket on the 8th if it was going to ship soon and I was told that they needed 5 - 7 days to quality check it. It is now the 20th and its still processing. During this time I've received six orders from other Chinese online stores including ******* efest batteries and a charger for the vamo box.

So what I have learned from my experience is if u can wait months for what you order shop at GearBest if not shop somewhere else.

Date of experience: November 20, 2015
RU
1 review
0 helpful votes
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GearBest
November 20, 2015

Good afternoon! Good shop, a large selection of products, excellent support, quality products at a high level.

Date of experience: November 20, 2015
GB
1 review
0 helpful votes
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Was a bit dubious at first, bought some cheap stuff from GB and no problems but this was a bit more money. Ordered a Doogee F5 on pre-order, thinking I would be one of the first few to get it. But had to wait 6 weeks after release date, I think this was mainly down to Doogee not gearbest, but a bit of information would be nice from GB. Sent and email asking what was going on, nice concise replies, just a bit slow to actually reply. Would use again and recommend

Date of experience: November 20, 2015
MD
1 review
0 helpful votes
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All products are Original
November 20, 2015

I am recommend this shop to all my friends. Because it is thery rich store with more items. I am buy more xiaomi items. But it is oroginal items, I trust in products from this store

Date of experience: November 20, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom