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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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For a long time I am looking for a good and inexpensive cover phone.
A friend advised me to this site.
A pleasant surprise prices and discounts.
I'm surprised by the quality.
I've ordered few items on gearbest an I am happy with the quality and the prices.
Fast shipping and a verry good comunication with the sellers.
I will order againe soon!
I bought a camera action Xiaomi Yi, after looking at several stores, I decided to buy Gearbest first. I do not regret, fast shipping and product in perfect condition. Also I bought camera accessories and perfect for my camera.
You can also choose the country store from which you want to send you the product. In my case, I ordered the camera in Europe and accessories in China. Logically, the camera took less time to get the accessories.
I am from Russian Federation. I heared a lot of very good reviews about this seller, so that I decided to make an order. It was 2 Baofeng UV82 radios, GPS tracker and bag (order W**************). My order was shipped is a few days. I take my order from the post offise by 23 days (thats because a long period on customs).
Every item was new, unopened, without any damages.
The quality of radious is better, then our shops are selling for the bigger price!
GPS Tracker works without any problems. A super thing to go with in a new places in the forest.
Quality of bag is the same that on foto and in description. Fabric is very cool and hard to burn. You can't accidentally make a hole by a cigarette, for example.
A very good customer service for me. Seller asked a question is everything fine, when order was delivered.
And I want to notice, that prices are very cool, there are a lot of cupones and bonuses.It
So that I complitely satisfied with my order. Thanks to GearBest! I will order a new things in future surely!
I really love gearbest!
My order arrive me in under 10 days to germany!
Small prices, good support.
I have shopped at several online retailers, but I have been most pleased with Gearbest! They have a huge catalogue of products, and ridiculously low prices. Products have MUCH higher quality than one expects from the prices. Customer service is quick to respond to any questions. I will be shopping here much more often!
I recently bought a couple of chinese tech items from Gearbest.com. Their prices were by far the lowest on the Gearbest site, I did not have any problems with the shipping so i do not have much experience with their support crew. The two best things about Gearbest.com to me are: 1) They only sell original merchandise (no clones or fake devices) and 2) They have a loaded European werehouse which allows very fast shipping if you live in EU.
Outstanding website with very low prices. I like it because there are more shipping options than other websites. Items are always very well packaged and all information that is listed are correct. They always have some promotions. The website is great and simple.
I have only good experiences with gearbest, always recieved my package and they offer verry low prices with free shipping most of the time.
They even changed my shipping adress after I placed my order without a lot of hassle.
The only downside is the waiting time of about 2-3 weeks to recieve your order, but thats normal iff you want such a low price.
Don't waste your hard earned cash, this is a Chinese scam site... Should come with a warning
Goods is perfect condition and very cheap in my country it's very expensive, and took only 11 days to ship since the order date(im' live in thailand). And the product it's great wrap
Thanks for Gearbest customer service to solve the problems I had with my orders. I am good with the solutions. Keep up good work. They are always there for you. I will order from them again.
Una de mis primeras compras en esta tienda, y la verdad quede satisfecho, buen tiempo de entrega (envĂo a Bolivia) y buen trato.
I THOUGHT THIS COMPANY WAS LEGIT BUT SEE ITS NOT. I STILL WAITING FOR MY MERCHANDISE FROM THEM. ITS BEEN PASSED 7DAYS. THAT IS NOT COOL AT ALL. I DONT UNDERSTAND IF THEY TAKE OF THE CONSUMER THEN YOU HAVE GREAT REVIEWS PERIOD. YOU LOST ME NOW. IM DONE. LATER!
Dear mellodie,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
I ordered my first G1W car DVR from Gearbest. Test it out on my first car. Works solid after a few months daily recording.
Then I ordered another car dvr for my wife's car and more from items from Gearbest.
One of the item has some small issue; I contact their customer service and get response quickly with three option for the solution. I choose to get refund to Gearbest wallet since I would like to order more from them.
I feel worry free to order and get support from Gear best
Excellent communication and fast response.
They don't hesitate to help you
Hello, I'm new to the Chinese Online Gadget Store's so I decided to place some small orders at different sites(under 50$ per site). I placed 3 orders at GearBest. The first one on Oct. 23 every item was stated to ship in 3 days. I eventually wrote a ticket after 12 days and they responded that they won't be in stock, so after 14 days I got refunded my $ to my GearBest Wallet. On Nov. 4th I ordered a KSD 25w Vamo Box, which was in stock and ships in 3 days. I wrote them a ticket on the 8th if it was going to ship soon and I was told that they needed 5 - 7 days to quality check it. It is now the 20th and its still processing. During this time I've received six orders from other Chinese online stores including ******* efest batteries and a charger for the vamo box.
So what I have learned from my experience is if u can wait months for what you order shop at GearBest if not shop somewhere else.
Was a bit dubious at first, bought some cheap stuff from GB and no problems but this was a bit more money. Ordered a Doogee F5 on pre-order, thinking I would be one of the first few to get it. But had to wait 6 weeks after release date, I think this was mainly down to Doogee not gearbest, but a bit of information would be nice from GB. Sent and email asking what was going on, nice concise replies, just a bit slow to actually reply. Would use again and recommend
I am recommend this shop to all my friends. Because it is thery rich store with more items. I am buy more xiaomi items. But it is oroginal items, I trust in products from this store
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Nina,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your full order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com