GearbestReviews 10,711

I ordered a mobile phone and the day after of the purchase the status changed to "packed".

After 6 days i asked then at chat and a staff said to just wait more few days to be shipped.

After more 4 days i opened an ticket asking about the shipping date and an another staff said to me i needed to wait more 20 days to the product be shipped or accept a refund.

I have already bought 7 screen protectors and 3 cases at this same store to the phone and all was shipped, except the smartphone.

What I should do now with those cases and screen protectors who was already shipped to me? I have to trust to this store after they lied to me?

Why i should believe in the staff saying to wait more 20 days to have my order shipped if at march 13 i have ordered a different smartphone ( WP**************) who never was shipped and the store makes me wait untill 5 may to canceled my order?

.

For me, as a Moroccan, i did not find any problem by using this website, it is easy to use and protected, and if you encounter any problems, you will find the one who is communicating with you to find a solution to your problem, As for your Orders you bought you will be receivd in a reasonable time and very protected.

The gearbest, is an excellent company from the point of view of imported purchases, shipping is fast, prices are attractive, we have secure purchase, support always answers all questions, various quality products, various payment methods, I am very satisfied as a customer, I recommend everyone to buy imported products directly in the gearbest, safety and attendance first, there is the app which is very good, always with flash promotions and various features and bonus for that uses, also recommend!

Tried ordering a new phone. For some reason (something got delayed on their end) they don't even have it in store and keep on asking for me to wait another week. Once I asked to cancel the order and get the money back, so I could buy the same phone somewhere, they refused and only offered to wait even more or pick something else from their store.

So much for all the "money-back guarantee".

UPDATE: Increasing the score from 1 to 2 as they finally gave in and refunded my expenses. It is just a shame that the conversation had to be reduced to threats with a court level.

Gearbest is the best shopping site that I have the luck to choose. It have a lot of items from phone to shoes and smartwatchs... The after sale is fast and easy, the shipping was fast even here in Brazil.

If you looking for a secure, fast and easy site to buy almost everything please take a look at Gearbest and tell your story here like I'm doing right now just to let people know how good is to have everything fine before and after shopping.

PS: The prices are really good too.

I buying many times from Gearbest. But if will have any problems they will ignore you. I ordered mobile phones - order numbers W************** and W**************. But I didn't get them more than 5 months. Track numbers are RU*******NL and RF*******SG. If them track on 17track you will see parcels didn't come to my country. By the PayPal rules seller must solve problems with shipping company and make refund to buyer. (PayPal Purchase Protection for Buyers)
Gearbest ignore my tickets and didn't answer for them. They don't return my money. So I lose my money and time.
Be carefull!

Is such a great pleasure to feel that your product is safe and having a customer service as fast and kind like gearbest staff is so conforting, everything was just in time and in great condition, plus, the price is one of the best online. Be sure to try them

I bought a xioami mi6 and after 5 months I hade a mic. Problem (only with calls, at recorder its fine) after several conversation with the tech. Help I send them the phone.
After a week I sent them a message regarding the issue and they replied that they already send me a used phone (without asking me if I want it or I would rather want a refund or my original phone back or to send it to Xioami)
This is discusting!
I'm so angry at them!
And an addition they send the phone as new phone and not RMA and I need to pay tax to send it free.

I sometimes shop the Chinese electronics in GearBest shop. From my last large purchases there was a Xiaomi Redmi Note 4 smartphone. The order at number W************** has been made at the end of November. Shipment of a package was from the Hong Kong warehouse and in the middle of January I held this fine smartphone in the hand. It is the beautiful and fast smartphone. Long holds the battery. I have many times good experience in this shop. Support answers my questions quickly. I had no problems with electronics bought from GearBest shop yet.

I heard about GearBest some months ago, but I was not convinced about buying gadgets online because all the bad experiences I had heard. But I tried GearBest and I was surprised to find both good prices and good delivery. I spent a lot less of what I thought I would and my order came even earlier than expected!

I would like to share with all of you my experience with Gearbest. I'm buying from this company since more than one year (3 cell phones and this time a laptop. I ordered the item on june 13 and after 2 days I was contacted from the support service to confirm the shipping address (probably because was different from the paypal address). They replied in 24h (via ticket) and confirmed the shipping to my address. I received the product in 1 week ( was a DHL shipping from an EU warehouse). I contacted a second time the support service to ask info about the tracking code, because was not active the first two days and, again, I received updates in 24h.

The 14 laptop was well packed and they also added an EU plug adapter) also if not necessary.
Pros:
- good product for 240 euro
- SSD memory is very fast (teclast brand)
- I really love the keyboard
- I installed office 365, Avira, GIMP, malwarebytes, foxit reader, Ccleaner and I have 83 GB free
- only 1.3 Kg

Cons:
- I removed the screen protector and I found a matte display, so it seems that the glossy effect is due to the screen protector (at least in this version). I preferred a glossy screen
- audio quality 6.5/10
- webcam 6.5/10
- batteri could be better (4-5h with a general use. I never reached 6h)
- weak wifi

Very good experince with this website. As always. Pretty fast shipping even if free. You can pay for faster shipping of course :)