Everything I ordered so far was good quality and fairly cheap. I bought at least 30 items, all of them was good, and I'm still using them. It takes usually 3 weeks to get the items (and rarely 7 weeks), but for exchange you can have it for a cheap price.
I always bought products from china, and certain stores were not always certain that the product would arrive in your house, that's when I discovered the gearbest! Shipping on time, delivery on time, the goods arriving as described. Product i ordered came in perfect condition. I recommend it one hundred percent.
This watch is amazing. I am having great fun showing this watch to all my friends.
It has the fantastic option to insert a sim card.
I feel like $#*! Tracey
The set up is very intuitive.
To be able to get notifications of emails and sms messages without having to look at and open up my phone is worth owning the smartwatch for this feature alone.
I have taken some great movies and still photos from the watch.
Highly recommend this watch
I really like this online shop. I ordered a lot of things, I bought for myself and my friends and family! Everything is helpful, but I did not have to have a spit because I had very few problems! I recommend it to everyone! I can only get it from here!
I ordered a headset, E-Cig and a Smartphone from Gearbest.
All arrived in good condition and safe packed in between 10 and 14 Days by germany express/priority mail.
Service is excellent and answers questions in about 24 hours.
I will buy more from Gearbest and i am very satisfied.
Thank you!
Cheap products, fast shipping and high quality products... I have bought many electronic parts for my quadcopter builds. Cameras, motors, controller boards, propellers etc. I have never had a problem.
It is a great shop, have a lot of things from belts to graphics card; I'm Italian and gearbest is the only shop that has a italy express shipping method that is free and without any customs costs, the support center is great I had a problem about a shipment to a wrong address and they helped me to receive my products and they succeeded. So it's a great platform to shop.
I bought an RC Drone from Gearbest and when i got the merchandise it was missing pieces and was used product that did not work. I created 4 customer service tickets stating my issues and followed their directions and sent video and pictures of my package and product, they just close the tickets with no resolution. Now they just keep asking for pictures and then close the tickets with no resolution. I would not but anything again from this company.
Dear Robert,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
Fraud site. I had 4 orders from them and all of the orders had issues. As for the last order I had, they promised a partial refund via PayPal case and then just didn't refund me. Using tricks and $#*!-chat to waste your time. Just don't buy there, it's a fraud.
Dear Noam,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
I like Gearbest very much because the things that are there for sale are good quality products and cheap at the same time! I came here to share my opinion with other people with two power banks that i bought there. I bought one in November 2016 and another for a family member in May 2017. The power banks are fine, working on and without any fails, and if i have any question, I can ask the costumer center some question like: "were is my package", "have you already received the payment?", etc. The payment is secure too and the shipping is fast. I am happy with my purchases and I recommend it to everybody. Gearbest is a good shop to follow as an example.
I'm shopping in Gearbest for almost a year, and I'm very satisfied. I bought mobile phones, a laptop, cables, phone cases... a lot of things. In almost all cases, I had no problem with the shipping, but when I had any problem, they resolved fast and easy. I'm absolutely continuing shopping with them. In fact, now I'm waiting for a Xiaomi mobile phone I purchased yesterday.
I didn't expect a such awesome shopping site! I'm really happy
Site are easy to use and the app too, linear, clear. Price are cheap, they also provide a fast shipping since they got also warehouse in Europe. Some time price can be 2-3 higher than averange but they provide always a good packaging and an awesome customers support. I order a lot and got no problems!
First of all, I'm so pleased with the all shoppings that I did from Gearbest website. But I can say that I'm more satisfied with this shopping than the others. Because the product which was sent was more useful and better quality although its price. I can use the keyboard with my smartphone, PC and smart TV. I want to thank GearBest for everything.
I'm so pleased and surprised by shopping on GearBest, most of the products are awesome and with great savings. The daily rewards on the app is a very good option the get points for more savings.
Every purchase gives you more points for more savings.
And the customer support is outstanding, the time zone is an issue, some times you need to wait for responses but it is super effective.
The only con I have with GB is that I can't filter listings by shipping, so I have to browse product by product on some categories to find out what I can import to my country.
Pro tip: for maximum savings, choose registered mail shipping or if you are brave enough unregistered shipping, also you need to be VERY patient with these shipping methods.
Pro tip 2: Always pay for insurance if are buying expensive/fragile products.
First, you can tell that there are many reviews here that are not real due to verbiage.
If you decide to buy something from this site, do not pay for additional shipping to get it faster. Additional charges for shipping will not get you your items faster, ABSOLUTELY NOT. If you order more than one item, they will more than likely come to you at different times, therefore a longer wait for all that you have bought. I bought three items, and after two weeks and 4 notes to them I received a notice today that they have sent out one item. Don't worry, there is no way to track this item, you van only go to their site and see what they have decided to tell you is happening. Really! I saw the pricing and thought ( wow this is great) I am not terribly upset, and decided to buy the same items elsewhere, when I receive my items from Gearbest, I will keep those as well. I will stick to ordering things online from my country. Just beware.
Dear Turbo,
Thank you for your important feedback. We are sorry to hear that you have not receive the package yet.
From time to time with thousands of shipments there will be an occasional issue with shipping. Please kindly refer here for more information about shipping on gearbest: http://www.gearbest.com/about/shipping-methods.html We have followed your issue and explain it to you in detail in the ticket. Please kindly reply.
We are looking forward to hearing from you soon.
Best Regards,
Gearbest.com
In August 2018 it will be a year since I am GearBest user. I've made there 12 different orders, each item arrived to me on appointed time, without any damages and disappointing surprises. One is able to use PayPal when paying for GearBest order. I would like to say that I am impressed by quality of service and logistics provided by GearBest. I would also like to recommend GearBest to anyone who didn't use it.
I made some purchases. I like quality, delivery and customer service. My first purchase was Umidigi F1 phone, which I get on time. Later I ordered some cables for iPhone and headphones. The iPhone cables were the same quality as originals. Headphones were cheap but not bad! One my parcel didn't get to me and I got a full refund pretty quick. This store is really amazing!
After fighting with this company for a month I filled out a review on here. I was given a partial refund of $40 out of the original 136 order. The company had the nerve to ask me to upgrade my review on here. They also keep giving me a story about how they checked with PayPal on my money. I don't think it was ever sent.
Dear RICK,
Thank you for taking your time to write your review. We really appreciate the feedback.
Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html
The shipping information is correct with what you chose when you place the order.
Look forward to helping you and resolving this to your satisfaction.
Gearbest.com
Gearbest is for me the best online store to buy vaping stuff. There is a large selection of articles in very good quality and at very fair prices. has always been satisfied. From the order to the receipt of the goods, I have always felt in good hands. should it come to questions, they were processed quickly by the support. I'm looking forward to the next order!
I've been shopping with them for about a year now, and they never disappointed me. Customer service is fast and pro-active. Payment is easy with PayPal. Shipping is fast as well, they ship from own stock, so they are fast. Transit time is also very good
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Kornel,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center