GearbestReviews 10,711
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am Mark. In reference to my Gearbest order #**************572 on 12 July 2019 (Smart Card Reader) I can say that I am fully satisfied with Gearbest service. They shipped out the package in very short time and I received it early! They sell good products at good price and Gearbest is the best way to deal online. If you have problem, don't exitate to contact their customer service, they will halp you in less than 24h! I recommend it!
Always low price and fast shipping, I had a problem with a product and they solved it immediately!
I currently live in Colombia and with Gearbest I can ask for things from China to my country, with a very low shipping price, they are very responsible, attentive and always there to support you, I asked for an ergonomic mouse and after a while I arrived, I am really satisfied with the service, but sometimes the order tends to delay for this reason. And if you get to have any problem with the shipment, they solve you.
Everything I got from gearbest come excellent and work perfectly.
I ready bout new thinks, I'm just waiting for them to arrive
As minhas experiências com Gearbest foi e é a melhor experiência, pois ela superou as minhas expectativas com o atendimento, produtos, entregas e suportes de primeira classe. Me sinto importante com todo esse cuidado e respeito. Parabéns e recomendo a todos.
Very good watch ordered with good price email price for two pieces. On maxima bringthness no problem reading on sun.
Order
**************865 2019-08-22 13:54:02
I ve tested out this marchant at their beggining. Everything all right. Everything is clean. I advise you to buy there.
I have spent over 5000 dollars on gearbest, and until now, I do not have any problems with the webshop.
The prices are good, the shipping is fast. The communication with customer service is good. I will keep shopping on gearbest!
My experience about shopping on Gearbest was positive.
This time I bought Xiaomi Redmi AirDots and all went wery well: paid using paypal, shipped after one day, delivered in Italy respecting declared times without any complication.
I will definitely make other purchases on Gearbest
I started using Gearbest for the good prices compared to other stores and what I like the most is the issue of choosing everything about shipping, since other stores do not give those options if you are not in the country of that page.
I have made many purchases so far this year 2019 and I have no problem with shipments to my country Venezuela have all arrived within the estimated time, which is already something that gives enough to say.
Congratulations!
Gearbest.com est un très bon site de e-commerce. Il y a une très grande gamme d'article, le service client est très dynamique et les articles arrivent dans les temps et en bonne conditions.
"GearBest is my favourite site for on-line shoping. When I have any issue they do everything to resolve it. I reccomend them to everybody. Keep going in this way."
I started to buy from this site about 7 years ago and I am happy because of:
1. I am sure they sell the original products and not fake one as on D*gate or Al*express
2. I have found the support was helpful - they try to resolve the situations
We are satisfied with very generous support.
We received accurate communications about shipments that were behind schedule.
GearBest is a reliable store with a vast assortment of products for all budgets. The only flaw for Italians is that the shipments are a bit long.
However recommended!
ORDER: **************684
DATE: 31/07/2019 13:01:40 PM
NICKNAME: crazy83
Bought items from these people in the past that were not compatible with my iPhone and to send them back cost more money than what I paid for the items themselves. So out money there. My mistake wa that I was dumb enough to make another purchase from them and again their ridiculously exorbitant shipping times. I made this purchase August 30,2019 and I'm still fighting to get my item. I've already gone to the Better Business Bureau with no help there because Gearbest never responds to any of the multitude of reviews and filed complaints against them. You have to beg for any type of customer service (if you can actually get a person! Don't try to call, the phone numbers DON'T work). If I do not have this item by October 15 I have warned them and I will go to the Attorney General and the Federal Trade Commission. I'm sick of them screwing me and other people! If this review doesn't convince you to avoid Gearbest, get on the Better Business Bureau and do a little reading. You'll definitely agree that it would be idiotic to do business with this company! I don't understand personally how they're still in business they are right up there with Wish!
Gearbest online store, is a very reliable shop, they have very competitive prices, and wide range of merchendise.The shipping is in safe condition, and in decent times, customer service is replaying in 24 hours, and the resolve if you have any issue, i can only recommend the store. Order No.: **************176, 22/08/2019 19:59:28
I bought many things at gearbest and never had a problem. Gearbest it's my number one choice for online shopping!
Last item i buy in Gearbest was a Redmi Note 7 with 6g-64g and is a very serios online store. I recomand it.
Mi ultimo pedido en esta tienda a sido un Redmi Note 7, recomiendo la tienda, gente seria
Make some different orders in this shop! All is good! If order some smartphones stuff, some clothes for sport and different stuff for home such as electronic and accessories!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephanie,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center