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Stephanie G.

  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Shopping

Member since March 2019

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    131

Review Distribution

2 Reviews by Stephanie

10/17/19
Bought items from these people in the past that were not compatible with my iPhone and to send them back cost more money than what I paid for the items themselves. So out money there. My mistake wa that I was dumb enough to make another purchase from them and again their ridiculously exorbitant shipping times. I made this purchase August 30, 2019 and I'm still fighting to get my item. I've already gone to the Better Business Bureau with no help there because Gearbest never responds to any of the multitude of reviews and filed complaints against them. You have to beg for any type of customer service (if you can actually get a person! Don't try to call, the phone numbers DON'T work). If I do not have this item by October 15 I have warned them and I will go to the Attorney General and the Federal Trade Commission. I'm sick of them screwing me and other people! If this review doesn't convince you to avoid Gearbest, get on the Better Business Bureau and do a little reading. You'll definitely agree that it would be idiotic to do business with this company! I don't understand personally how they're still in business they are right up there with Wish!
lilyl19
Lily L. – Gearbest Rep
Dear Stephanie,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.

We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Gearbest Customer Service Center
3/22/19
I put two things in my cart that clearly said $3 shipping but by the time you put it into your cart and go to complete the purchase the shipping charges changed to$4 dollars apiece. Was able to contact them and they said sellers me charge whatever they like over and above what is posted. Inquired on another item because there was no size chart in which to order the size I wanted. They insisted there is a size chart when there is nothing there. Should've been a red flag right there not to order from them and I will not ever do it again! Their sizes are Asian and donut fit Americans! Obviously they want you to buy an item in the wrong size so you either have to pay out the butt to send it back and half the time they never acknowledge that they received it and give you a credit back. Or you attempt to re-order the item in which they get money doubly off of you! With all these poor reviews I can't believe they're still in business! I believe I will go to the Better Business Bureau and the federal trade commission! If I could give zero stars you bet I $@%&ing would!!

Stephanie Has Earned 2 Votes

Stephanie G.'s review of Gearbest earned a Very Helpful vote

Stephanie G.'s review of Wish earned a Very Helpful vote

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