GearbestReviews 10,712
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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O processo de compra foi fácil e rápido, minhas duvidas foram esclarecidas rapidamente pelo suporte e tudo ocorreu bem até o recebimento do produto. Sem mencionar o preço que esta ótimo. Certamente tem grandes chances de uma compra futura.
Hello fellow internet surfers,
Today I would like to talk about our lord and saviour... nah, just kidding. I bet you fell for that one hehe
I'm here to talk about my experience with gearbest.
If I could rate it from 1 to Purple (which I can), I would rate it 10/10.
Easy to order, fast delivery, superb support.
Till now im totally satisfied with my cooparation with Gearbest, any problems i had they solved it fast, i received all my orders perfectly fine (some on time some a bit late but still perfectly fine) and i am glad they have many different shipping ways so i can avoid my country's custom fees! In my opinion Gearbest has a lot of Integrity which is based on years of hard work and improvements through a tough competition!"
As I wrote in previous review websites, GearBest is one of the best in the market.
Ordered countless itens from them and never had any problem.
The support is good and if there is any kind of problem, they will surely take care of it.
I bought several objects from Italy, from 2 to 200, and I have to admit that the site was perfect. The cheapest objects ordered from China (without tracking), arrived within 3 weeks. For those who complain about delays in shipments: the problem is the local post!
More expensive objects (like a tablet) arrived from Germany in 5 days, nothing to complain about that.
I can't judge warranty and return policy, because I didn't need them yet.
Quick, easy and hassle free shopping. I would recommend this over and over again. The shipping times are reasonable and have not had any issues with this, normally about 10 to 15 days for shipping with minimal costs. And the item are usually of acceptable or better quality. With the customer support willing to help you whenever you need.
Good products come packaged very well, are of the highest quality, contact with the store is good, in Portuguese and a little time consuming, so I use it in English. They do refund of the product that does not arrive even more here in Brazil where you stay in the hope of them delivering your products, but other than that I recommend to all the store, I am waiting for November Black kkkkk.
Worst experience! Purchased an item from them. Placed order, even bought the "expedited shipping" for 7 business days as suggested, otherwise the shipping would take over a month. But after the estimated time, the item was not even packed. So I contacted them, they said it is out of stock. What the heck? You don't even notify your customer after the payment for expedited shipping? Because that was when you were supposed to pack and ship! Customers' time and money were wasted, but there is no compensation!
Dear Ya,
Thank you for your comment.
GearBest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.
Best regards,
GearBest Customer Service Center
For its many features such as ease of purchase, low prices and fast delivery
Competitive pricing, prompt despatch and delivery. Haven't tried their customer support as there was no need. Recommended.
The item as advertised, competitive pricing, prompt despatch and delivery. Haven't tried their customer support as there was no need. Recommended.
I've ordered from them 9 times so far. The only downside from this website are the shipping times, something understandable as everything gets shipped from China and I live in Spain. I had to contact their support center two times, and both of them they resolved the issues and were really kind. That is something I didn't expect, as dealing with customer support in shops from China can be tricky. Gearbest is definitely a site I trust.
The shopping on this platform is really easy and have some delivering ways to choose, from cheap but slowly to fast but little expensive and fast.
I really want shop in the future.
Produto muito bom recomendo imenso
Preço muito acessível
Qualidade de construção muito boa
Para quem tiver á procura De um gamepad este é muito bom recomendo
El pedido llego antes de lo proetido en un estado inpecable, el precio fue mucho menor al encontrado en mi pais de origen (mexico) aun pagando el envio, que en este caso fue gratis.
Recomendaciones miles!
Worst customer service! First and last time shopping here.
I asked to replace a defective phone accessory, followed all the steps, and even sent in a video to proove it. The response I got? I should 'get a new phone'.
Incredibly rude. Will make sure to tell everyone to stay away.
Dear Stephanie,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a new message in ticket T1809***1710 detailing the solutions. Please kindly reply to us there.
Best regards,
GearBest Customer Service Center
I was very scared to do this, but with gearbest and all the support everythings just flow easily. The support always fast and specific.
Great store and you can, for sure, deposit your trust into GearBest!
So manu sellers, great prices, polite and friendly.
Shipment very fast. I r3ceived and order to brazil in only 17 days, when the average time for receiving products here is 3 months.
"Comperato in offerta a un prezzo molto basso, facile da configurare, lo utilizzo per il cancello di casa. Sono pienamente soddisfatto. Grazie Gearbest"
**************588
12/06/2018
Marco
Always a pleasure for me ordering from gearbest. They have products with good quality and i can trust Gearbest support. They ship their products fast and you don't have your products stopped at customs and more expenses in taxes
I'm a novice and this is the second order I've placed with GearBest.com. Product is quality, quickly delivered, and good packaged. I will definitely use them again and recommend them.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rafael,
We are happy to hear that you have had a positive shopping experience with us at GearBest.com.
Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html
Best regards,
GearBest Customer Service Center