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Gearbest
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GearbestReviews 10,712

4.2
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,485
value
3,461
shipping
3,493
returns
2,586
quality
3,440

We monitor reviews for authenticity

Morocco
15 reviews
45 helpful votes
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Cheater, robber, liar.
December 11, 2018
Updated review

I bought a phone three months ago and since it has never been delivered so they offered me 50,70 or 75$ and when I insisted to get my phone and not a poor part of my cash back they told me it was back ordered. I've given then the link to their product and they asked me 70$ to get it... I'm getting my money back through PayPal. Never trust them and always use PayPal as a guarantee as they don't respect the law and think they are not liable until your goods are delivered.

Edit: after opening a dispute through PayPal I finally managed to get my money back

Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2018
Lily L. Gearbest Rep
over a year old

Dear Gregory C.,

Thank you for your comment.

Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html

We offer Shipping Insurance to protect your package against any lost or damaged shipments.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

If you have any further queries, please contact our Support Center who will be more than happy to assist you.

Best regards,

GearBest Customer Service Team


Punks
October 9, 2017
Previous review

I bought a phone three months ago and since it has never been delivered so they offered me 50, 70 or 75$ and when I insisted to get my phone and not a poor part of my cash back they told me it was back ordered. I've given then the link to their product and they asked me 70$ to get it... I'm getting my money back through PayPal. Never trust them and always use PayPal as a guarantee as they don't respect the law and think they are not liable until your goods are delivered.

Date of experience: October 9, 2017
Greece
1 review
0 helpful votes
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GearBest is the Best
January 26, 2019

Gearbest has an incredible selection of many products! This is my first time in GearBest and i will recommend to my friends too! I was a little scared with the online shoping but with GearBest the shiping was all good and great pricing at products too!

Date of experience: December 8, 2018
Latvia
1 review
0 helpful votes
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I enjoy it
January 26, 2019

I really like the site. The customer service responds fast and seems better than other similar sites. The products there are of expected quality and price is really good.

Date of experience: December 7, 2018
Mexico
1 review
0 helpful votes
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Excelente
December 8, 2018

Buena atencion, excelentes precios, envíos en tiempo y forma, buen trato al cliente, productos de calidad

Date of experience: December 5, 2018
Portugal
1 review
0 helpful votes
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Communication is at a high level. Shipment received very well packaged. I live in Portugal

I have bought more ten 10 items, all came at time without any problem so far!

Great prices!

Date of experience: December 5, 2018
Portugal
1 review
0 helpful votes
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A pleasant online shopping experience
January 26, 2019

A site with a wide variety of products. All of my orders arrived on time and in good condition. I recommend the Gearbest.

Date of experience: December 5, 2018
Virginia
1 review
0 helpful votes
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GearBest, great Chinese seller
January 26, 2019

I've been shopping for many years on Gearbest. Gearbest selling for very good prices and the excellent shipping methods. Shipping are free of any taxes if you buying with a higher price.

Discounts are often, so you can save lot a of money for your order.

Order support is quickly and they help you with everything you need.

I bought so much from Gearbest from cables to mobile phones and I'm very satisfied! Recommending.

Date of experience: December 4, 2018
Poland
2 reviews
1 helpful vote
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A really recommendable Shop.
December 7, 2018

I have ordered from gearbest on two occasion and have not been disappointed. Their customer service is exceptional.

Date of experience: December 4, 2018
Brazil
1 review
0 helpful votes
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GearBest is the best in everything
January 26, 2019

GearBest is the best site I've ever come across to buy products, incredible deals, almost endless product variety, incredible service, products always arrive without any damage, I love the GearBest.

Date of experience: December 4, 2018
Germany
1 review
0 helpful votes
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The FONMOR gents leather briefcase is as advertised in terms of dimensions and it is made of chemically treated leather (still stinks and unusable after days of 'venting').
However, the leather sections are different colours and textures/finish. The handles and strap are made from cheap vinyl cloth. The zippers are fine but the inner lining is stiff and fragile. You get what you pay for. It was 28,45 euro + P&P (surface shipping).
The order was placed 9 Nov and it arrived 3 Dec in Germany. The packaging has permanently damaged the product; the leather is stretched and distorted as it was folded in an envelope for one month in transit.

Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2018
Lily L. Gearbest Rep
over a year old

Dear Jonathan,
Thank you for your review.
All of our GearBest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a message in ticket T18****34696 regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
GearBest Customer Service Center

Chile
1 review
0 helpful votes
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Pleasantly satisfied
January 26, 2019

Very satisfied with this purchase, even though it was of little value, he arrived at my house very soon and in excellent condition. The product also complies with everything promised, fast data transfer and fully consistent with USB 3.0, very satisfied with this purchase

Date of experience: December 2, 2018
RU
1 review
0 helpful votes
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I made a lot of orders with Gearbeast and most of them went great.
They actually offer waranty for products you order, which is rare for Chinese retailers. One of my orders was refunded almost a year later, when i sent them defective item back.
Prices are good, especially if you use coupons.

Date of experience: December 2, 2018
Greece
1 review
0 helpful votes
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The best site.
January 26, 2019

I order a mi 8 lite at very cheap price. Costumer support was great. They helped me a lot at everything i asked. I suggest the site to everyone. The mi 8 lite came at greece without costums taxes and very fast. Order date: 05/11/18 and i receive that at 29/11/18 my order was **************661 and my name stathis13

Date of experience: December 2, 2018
Italy
1 review
0 helpful votes
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English:
It was mid-November 2015 when I surfed the network to discover the Gearbest portal. It took very little to make me fill the cart with various electronic products and today I continue to buy non-stop. Why? Well, very simple: pre and post-sale assistance, the best prices on the market. I recommend it to everybody!

Italiano:
Era metà novembre del 2015 quando navigando in rete scoprii il portale di Gearbest. Bastò poco per farmi riempire il carrello con svariati prodotti di elettronica e ad oggi continuo ad acquistare ininterrottamente. Perchè? Bè, molto semplice: assistenza pre e postvendita, i migliori prezzi sul mercato. Lo consiglio a tutti!

Date of experience: December 2, 2018
Italy
1 review
0 helpful votes
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The best
January 26, 2019

The site is intuitive and easy to use. The products are good and are sold at an excellent price. A minor problem is the shipping time a bit long. Recommended

Date of experience: December 2, 2018
Algeria
1 review
0 helpful votes
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Good experience
January 26, 2019

I bought a phone
I liked this phone and its price
It was a little late to prepare the package but I contacted the support and they did everything to satisfy me
It was a very good experience
Thank you gearbest

Date of experience: December 2, 2018
Nigeria
1 review
0 helpful votes
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Good quality and affordable products
January 26, 2019

Products I've purchased from Gearbest are of good quality as it was mentioned on the product description and they're generally affordable. They also have good customer care services which is priority for me

Date of experience: December 1, 2018
Portugal
1 review
0 helpful votes
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Produtos de qualidade
January 26, 2019

Várias camisolas encomendadas ao mesmo tempo, chegaram todas com os tamanhos correctos, todas de boa qualidade e sem qualquer defeito.
A encomenda chegou rápido, cerca de 15 dias.

Date of experience: November 30, 2018
Poland
2 reviews
3 helpful votes
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It is very bad
December 2, 2018
Updated review

After 2 years this shop became very bad, don't dispatch orders after 10 days and asked to wait 1! Month. They don't respect their customer.

Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2018
Lily L. Gearbest Rep
over a year old

Dear Igor,
Thank you for your comment.
GearBest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We will deal with your issue in ticket T181****0981.
Please reply to us there.
GearBest.com


Good
January 12, 2018
Previous review

I buy a lot in this store and always get quality goods. Even if there are any problems with delivery or something else, the support service always pans quickly and helps to solve any problem.

Date of experience: January 12, 2018
Italy
1 review
0 helpful votes
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Exceptional experience!
December 3, 2018

Utilizzo i servizi GearBest da diversi anni e devo dire che non ho mai riscontrato problemi. Ho Fatto Diversi ordini, Tutti Dalla Cina e non ho mai dovuto Pagare tasse doganali o farmi impazzire Perché non riuscivo Più un trovare il mio pacco. Il negozio offre una Grande Varietà di prodotti, molto Spesso un Prezzi molto competitivi, per cui vale davvero la pena Aspettare un po ' di Più per Ricevere il prodotto. Le poche volte che ho dovuto contattarli per qualche ordine / piccolo problema, l'assistenza mi ha risposto molto rapidamentee Sono statico in Grado di Risolvere Tutti i miei problemi, anche per Quanto riguarda i rimborsi o la cancellazione di alcun ordine, non ho mai Avuto problemi. L'unico Difetto Che ho riscontrato Nella mia Esperienza riguarda i Tempi di Elaborazione / Spedizione, Che unmio Avviso Sono molte Voltetroppo lunghi. Venite per tutto il resto, Devo dire Che il negozio E ben Organizzato e Che continuerò sicuramente Una Tariffa acquisti in futuro... Che consiglio delle Nazioni Unite chiunque stia Guardando QUESTE, Pacchetti per Sapere se il servizio di posta affidabile edeccezionale... beh, è, non preoccuparti e inizia i tuoi acquisti!
Di KNOWmore

Date of experience: November 30, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom