FedExReviews 2,890

Fedex has the WORST shipping service ever.
First of all they are extremely slow at delivering packages.
Then, they LOST my $80 worth package that I shipped to the recipient almost 3 weeks ago.
They have poor customer service as well.
I called their customer service, and they weren't apologetic at all about the package that they lost in transit.
USPS is much better, I haven't had any issues with them before.
I do NOT recommend FEDEX at all.

Worst deliver company ever. Every time I see a company sending a package by Fed Ex I cringe. I know I am in for a hassle to get my package. I lodge a complaint with every delivery and am promise a call back. That never happens either. The driver claims he tried to make the delivery and it says "customer not available or business is closed" All the while there is someone at the house all day. We have dogs which bark anytime someone comes near the house. I have asked for a door tag to be left so I know I have a package and that someone was there. This also has never happened. I see I am not the only one they treat like a non-important customer from all the 1 stars they get.

Every time I see a company sending a product I ordered through FedEx, I am filled with dread because I know the trouble I am about to have to deal with when it comes to them. For 5 years now, this ABHORRENT delivery service never rings my doorbell and will do one quick knock then leave and mostly everything that comes through FedEx requires some kind of signature. The place where I live is upstairs and we are usually in the bedrooms in the very back of the apartment so there would be no way to hear a knock on the door. Now if this wasn't bad enough, the company now is refusing to do any redelivers and have now lied on multiple occasions on promising to resend a package. I already filed a complaint with the BBB but I doubt it will make much of a difference as they still have an A rating while being flooded with 1 star reviews. They are the WORST delivery service ever. I never have any of these problems with any of the other services.

Hi,

I suggest never to use Fedex services or give anyone your Fedex account number to make a shipment to you.

They abuse the fact that the account holder is not making the shipment and can not approve cost.

Here is what happened.

My customer wanted to us to ship a personal item to him and gave us his Fedex account #.

The goods to be shipped are 2 tee shirts and 2 shorts. It is almost 5 pounds but by the rule of package sizes it is regarded 20 pounds.as We shipped from Istanbul to New York with the Fedex account # of the customer.

Now hear this.

My customer gets an invoice of $2064. 29 for this shipment and as you can expect is crazy with our operaration.

FYI, the cost of two way airline ticket to Istanbul NY is $600.

My factory in Istanbul checked what if they sent this package with their own account instead of using customer Fedex acc #.

It turns out we would have paid $125.

Can you see the game Fedex is playing, and this is not the first time.

Taled to customer service couple of times, and they provided a $900 discount. But then I find out they charged is with wrong package size. So they charged my customer 4 time the volume.

I am now trying to prove that the size was entered wrong in their systems.

Bottom line.

Don't give anyone your Fedex account #. Fedex will abuse it. You will get the surprise later so all is happened already. No accapence of price before shipment. Fedex claims that they can not give cost of shipment to anyone else but other then the account holder. They do not request approval from the account holder the cost. So they ship and bat it will be paid.

I am refunding the whole cost to my customer on what he paid to Fedex and that is how customers needs to be treated.

Best

Aydin

I used FedEx to ship a piece of art from Mexico City. I was charged $95 for shipping. The piece was delivered to me as I gave it to them. It was not packed so at all. Consequently it was destroyed in the shipping process. I was told if I refused delivery I would be dealing with FedEx in the U.S. After filing a claim, providing copies of all receipts, many calls and repeating my story many times, I was told I would have to deal with the office in Mexico City. I explained I do not speak Spanish and that is why I refused delivery. After much back and forth I was told I would receive a check for the cost of the art and credit on my credit card for the shipping charges. I have received the check but have not been given the credit. I have called and have been passed from one person to the next. They promise to get back to you but do not. I would not recommend using FedEx for any international shipping and I will never use them again for any shipping.

The incompetence of this company is astounding! Today they managed to deliver my package to the wrong address for the third time in a row! I have called each time and today they were supposed to call before delivering. They didn't call. They just delivered the package to the wrong address again! What's worse is that they drive right past my house every time to deliver it to the wrong address. They drive within 10 feet of my carport which has my house number in 4" numbers displayed. I guess it would be too much effort for them to look for a house number.

Stewart C. Hagerman

Member: American Mensa

Been having problems with FedEx delivery people who will not follow simple delivery instructions. My FedEx Delivery Manager provides instructions to deliver to my front door because I am handicapped. The local delivery office is aware of this, but their drivers could care less. After a BBB complaint in January, I was assured by customer service that it had been taken care of and would no longer be a problem. Package today says delivered in tracking, but it's not here. Online chat customer rep said I should go out and hunt for it. Um no, that's not acceptable. They kept asking for the same info over and over, and then just disconnected with no warning. VERY unprofessional. In January I tried calling them. That was even worse... extremely rude. Now I warn every vendor I work with to avoid FedEx at all costs. Just isn't worth the hassle. I kept a transcript of the chat exchange which I will add to my current BBB complaint. Likely to start a DOJ complaint as well for refusing an ADA accommodation. Delivering to my front door isn't complex or dangerous... as a matter of fact, it's much more secure to leave packages there than anywhere else on my 10 acres.

I am not fan on making reviews but this time I need to.So, I ordered a phone from walmart online and it will be deliver through fedex. I was waited the whole day on the delivery date but nothing came. All the things I need to do was canceled.And I keep track on my order from time to time.And now I need to wait again for my package the next day. I am sorry but I have to say this. FedEx should prioritize the delayed package early in the morning so that customers will appreciate your service. How will I know what time that my package will arrived? Do I have to wait another whole day? OMG! All my time was used to wait for my package! Ridiculous! I will rate 1 for right now because I am very disappointed!

Don't ship furniture or ANYTHING valuable through Fedex! All items are sent up a conveyor belt and DROPPED 15 ( +?) or more feet into a bin! I had a very precious antique dresser with mirror completely demolished by Fedex. Insuring? Good luck collecting before the witching hour. I insured with two companies... because of the expense of this item... they dropped my insurance... the best way to ship precious items cheaply... Greyhound Package Express. Persons have to pick it up on their end. But hey... Have shipped dozens of items and nothing was ever lost or broken!

Absolute parasites. I have had many threatening letters from fedex regarding payment I apparently owe I have never used fedex I didn't even know what it was until I got these letters. I already contacted fedex via letters, email and live chat what said this was a scam but no proper answer given and never gave me the information I asked for such as proof of delivery, what the item was, who sent it and copy and total breakdown of this. Now fedex is saying I'm not me that it was billed to someone else well I have the letters with my name and address on. And have been threatened to take me to court if I don't pay. I have paid the bill because I'm highly stress and fedex is having an impact on my mental health. I still don't know what I have paid for. Looking into this this is happening to many people. Just totally fobbing everyone off even saying the bill was not invoiced to person contacting them. So who's bill is it then? Total scum bags to treat people like this. The stress they are causing is disgusting. NEVER USE FEDEX OR ANY COMPANY THAT USES THEM. BEWARE OF THIS TOTAL SCAM.

I have been waiting for a package from FedEx and today received an email notification that is was delivered. When I looked into, it had been delivered to an address in the US.
I called the FedEx customer service number to find out where my package was and explain that I live in Canada and according to my email it was delivered in the US.
That's when I encountered Jasmin, the rudest customer service rep I have dealt with in my life! She was super rude and snappy because I couldn't understand why my package was in the US. That's when she went on to tell me that I have to figure it out myself because by calling the company that now had my package. She couldn't tell me who that company was, but I needed to contact them. That's when I asked for her name, and of course she claimed she couldn't provide a last name or badge number. So I asked to speak to a manager.
Then I was placed on hold and put through to the escalation department where I spoke to another lady was slightly more pleasant, but still not very friendly.
Eventually after going in circles with her and realizing she wasn't actually a manager, she managed to figure out that my package MIGHT be with customs and the rest is up to me to figure out. She suggested I phone the shipping company and figure it out. I have NEVER heard of anything so ridiculous. Why would I call and figure it out?

Thanks FedEx, totally appreciate your help in not finding my package.

FedEx intentionally held a package that they were INFORMED was a CHRISTMAS GIFT for 2018!

The company promised delivery for anyone ordering before December 21st. I ordered on DECEMBER 17th.

The company shipped on DECEMBER 21st.

The original scheduled date of Delivery was DECEMBER 24th.

FedEx then CHANGES IT TO DECEMBER 26th.

On MONDAY MORNING DECEMBER 24th, CHRISTMAS EVE, THE PACKAGE WAS AT
THE LOCAL DISTRIBUTION OFFICE EARLY IN THE MORNING WAITING TO BE
DELIVERED!

2 HOURS LATER IT SAYS "PACKAGE NOT DUE FOR DELIVERY"!

IT IS CHRISTMAS DAY AND IT IS RUINED! THIS WAS ORDERED IN TIME, FEDEX
KNOWS THAT PEOPLE ARE WAITING ON CHRISTMAS GIFTS AND THEY DO NOT CARE
ABOUT THE CUSTOMER SHIPPING OR THE PERSON RECEIVING THE GIFT!

FEDEX ARE LIARS: THEY PROMISED TO DELIVER ALL ITEMS SHIPPED BY THE 21st FROM THIS COMPANY ON CHRISTMAS EVE!

THE PACKAGE IS NOW SITTING THERE AT THEIR WAREHOUSE DOING ABSOLUTELY NOTHING FOR 2 DAYS AND I WILL GET IT TOMORROW!

I DO NOT CARE for STUPID RESPONSES THAT SAY "OHHH, FEDEX HAS TO HOLD PACKAGES TO SELL THEIR BETTER SERVICES"

WHAT KIND OF STUPID IDIOT SAYS "LETS HOLD THIS PACKAGE BECAUSE IT CAME TOO FAST"? FEDEX ARE LIARS!

SEE THE PICTURE FOR PROOF!

I have a few packages that I for the life of me just can't receive from this postal company. I am seeing the status saying these items are delivered to the POST OFFICE yet when go to pick up item, ITEMS are NOT in the mail box & NEITHER WAS IT GIVEN AT THE DESK!

I NEED MY ITEMS ASAP!

I tried calling their phone number and not a $#*! Am I getting through! Emailing is another big problem cause I can't get an email address to contact company!

I messaged them on facebook, however, got a response and I felt like I was actually getting somewhere, BUT when went and picked up item, 2 items was found and 3 are still MISSING!

Tried messaging them yet again on facebook, and I yet to get a response!

I NEED MY ITEMS AND I NEED THEM AS SOON AS POSSIBLE!
I WANT THEM SHIPPED TO ANOTHER ADDRESS, ASAP!

I chose Fedex over ups based on a professional shippers recommendation. MISTAKE. Needed business equipment for weekend. Promised Friday. Waited all day. Called and told "this evening". Never arrived. Saturday, box 1 of 2 arrives and half the shipment doesn't help. Now says "vacation" Monday (driver who has it on truck?). Scheduled Tuesday. I sat home waiting because of a required signature. Customer service is USELESS. Never again. Call UPS. There's a reason UPS trucks outnumber Fedex on the road. Will never use again and will review wherever possible to share my experience. Calling them is like 1-800-I don't care.

I shipped my Tv through fedex a couple of months ago to Los Angeles, the TV arrived damaged, filled a claim online with FedEx and they still haven't reimbursed me for the damages. They have been giving me a round around, claiming that the documents that I filled were not acceptable and occasionally refusing to speak to me on the phone whenever I called. It's been a terrible experience for me. The shipping cost was 200 dollars plus and I paid more than 1400 for the time. It's been more than two months since they damaged my television and they are still giving me a run around.