A S.

I used FedEx to ship a piece of art from Mexico City. I was charged $95 for shipping. The piece was delivered to me as I gave it to them. It was not packed so at all. Consequently it was destroyed in the shipping process. I was told if I refused delivery I would be dealing with FedEx in the U.S. After filing a claim, providing copies of all receipts, many calls and repeating my story many times, I was told I would have to deal with the office in Mexico City. I explained I do not speak Spanish and that is why I refused delivery. After much back and forth I was told I would receive a check for the cost of the art and credit on my credit card for the shipping charges. I have received the check but have not been given the credit. I have called and have been passed from one person to the next. They promise to get back to you but do not. I would not recommend using FedEx for any international shipping and I will never use them again for any shipping.