FedExReviews 2,890

I had a package that was supposed to be delivered according to their web site on Monday so I stayed home because it was a product should not be left on my porch all day. Later Monday I checked the web site and it indicated there was a delivery exception and would be delivered Tuesday. I called FedEx and customer service indicated someone would call in the morning and explain. Tuesday no one has called back, so I called customer service again and explained how much they had inconvenienced me, and would like someone to explain the delivery exception. I was again told someone would call me in a couple of hours. It is now well after noon and no phone call. This is not the first time I have had extremely poor delivery service from FedEx there have been at least 2 other occasions where the service was even worse.

Ordered a package from Zumiez and I've been tracking the order and it supposedly arrived yesterday but I didn't hear any buzz or call from anyone so the driver left a note (keep in mind I live on the 9th floor in an apartment building) so the driver tried again today and still no buzz or call. Clearly the driver is just lazy and doesn't want to buzz or try to get into the building to hand me the package and the final attempt is tomorrow. I swear to God this company needs to hire smarter drivers or just close already cause seems like your service is just down right trash now

This is the worst company ever, my delivery took 3 days extra to arrive! Wasted my two days in the house waiting for it! My husband wasted his day too waiting! Called them so many times not apologetic!
They don't seem to use their common sense! And leave packages with neighbors available... like other couriers out there! Just avoid using them... The call centres staff are a joke too! Puts you on hold just to come up with a lie! Pity

I would give them negative stars if I could! When paid to deliver a package by a specific date they simply don't care. I had a package that should have been delivered on August 27th they never attempted delivery it wa me a paid overnight package shipped on Saturday should have been at my home Monday. Even after several calls they had no idea where my package was it wasn't scanned until 11:30pm they delivered the day after. I than had to pay to have it overnighted to my daughter since it arrived late. FedEx refuses to refund me for having to ship the package they failed to deliver when they were paid to deliver for.

It was supposed to be a 1-2 day express home delivery. I got a notice by mail the second day it would show up at 6 PM. It never did and I waited frustratingly 40 minutes only to call their customer service and find out they close at 6 PM. Finally I get a number with takes me to their robot customer service. Which after 15 minutes of hassle tells me the package is on route for delivery. So I continue waiting. Of course no one shows up. By the third day I get a new notice that it will be delivered by 11 AM. Home from work, waiting in the kitchen, in good hearing distance from the front door. Together even with my doberman(guarddog) who - if I against all odds would've missed it - would bark and run to the door at any sounds. After waiting 2 hours I head back to work only to find the delivery man has left a notice claiming to have called - this obviously ain't so. By the fourth and fifth day I get two more notices by mail that it will be delivered by 6 PM. No one shows up. Both me, my dog and my two flatmates have been home. After writing to their customer service I've gotten to know it is apparently impossible for them to make a phone call before delivery or give any more precise delivery time than between 9 AM to 6 PM. As a normal, working man I have NO possibility to wait around for 9 hours on a week-day to wait for a delivery-man that might not even ring the doorbell.The only feasible way for them to deliver is if I write a note on the door. The package is private in nature and I do not wish to have it waiting in the open to be opened or stolen. I chose express 1-2 days international home delivery and paid extra for it. I needed it for a special occasion, thought that perhaps I could still have a use for it after it arrived late - but not on the eight day and it is still not delivered properly I have e-mailed them that they might as well return it. A waste of 20 pounds, 6 hours of waiting and e-mailing and I've got nothing.Use anything but FedEX.

Everytime something is ordered via FedEx the delivery truck people ALWAYS deliver packages to the wrong address. The delivery truck people are stupid to say the less and puting it nicely, we live next door to an small airport with different zip codes and different numbers for street addresses don't know why we have different zips but still you would think these delivery people can see this but still deliver to the wrong address. The airport people never tell us that we have packages over there and hoard pks.

You can tell the quality of a company by how well they handle mistakes in the case of FedEx, there is more mishandling.
Some time after ordering a package worth $2,000 with instructions for signed delivery only, I received a notification that it was delivered and signed for by me. While customer support explained they dont require IDs and the signature may not necessarily match mine NO ONE was at home that the delivery was made. All my demands to see the signature were ignored.
Although I immediately filed a complaint, I received no updates on the investigation. Now, three weeks later, I was told too much time has passed. Then, a representative read aloud the delivery notes, which stated a bald black man signed for this package Needless to say, I am a Caucasian Russian with curly hair. They keep repeating they trust their deliveryperson, though. I wouldnt.
Given their complete lack of regard for customers and inability to admit mistakes, I would discourage anyone from using this companys services.

Total lack of customer service, constant misdeliveries or lost deliveries and a system that is so inept it should be shut down. There is absolutely nothing good to say about this so-called delivery service. I always ask everything I buy online NOT to use this company but the usual reply is to pay for a signature service (which again is useless) or this is the only shipper they use. With all the terrible reviews this company garners it's amazing it is still in business.

I am not a complainer and have 100's of reviews at Amazon and eBay with over 98% all positive but I just cannot take the poor service FedEx believes it can get away with. I have used them for over 10 years or more and back in the day they were actually a great company but the last 3 plus years they have sunken to the bottom of the barrel. I had to stop purchasing from a couple of companies I love because they will only use FedEx and I am sure it is because of the low rates they must offer. (PLEASE CHEWY.COM change your delivery service, I miss purchasing from you.)

I believe in paying more for better service and also believe you get what you pay for. So FedEx must have gotten so bad they offer extremely low rates for companies to use them as their exclusive delivery service. But this will catch up to them and the companies that continue to offer this as their only shipping option.

I would have never thought to say this but the service at our governments' postal service has been outstanding. UPS has also been easy to use as well but in my opinion not as good as USPS.

I would be embarrassed to say I work for FedEx. The whole system needs to be overhauled including getting rid of the current management who feel treating the customers as inconveniences rather than their lifeblood.

If you want your packages dumped on the side of the road instead of at your house so that people can steal them then Fed Ex is the right choice for you. Not just once or twice but 3 times in a row. Calling them is a waste of time as they will claim no knowledge of anything. I now ask every merchant what shipper they use and if it is FedEx and they for any reason cannot use another company I will cancel the order and find another merchant that can use UPS or USPS (how sad is it that the USPS out performs your company?). The ones that have had to replace the stolen goods have told me that this is becoming more and more common with FedEx. Take my advice and demand another shipper or not as you please, some people enjoy substandard performance I have no time for it. Even the replacements were done the same way which shows this is standard procedure and FedEx has no interest in performing differently. They cannot deny the photos.

I believe in 3 strikes and you are out therefor I will never use FedEx Ground again. I have notified all companies that I deal with as well as everyone I know that receives packages that if they use FedEx Ground they need to be avoided.
I was notified that I was to get a delivery today so I made sure I was available. My apartment is on the ground floor with a marked door facing the parking lot. I got a notification that the package was delivered to the leasing office in a different building. This was not the address the package was addressed to.
I do not have this problem with UPS, Amazon, FedEx Express, etc, however apparently the ground driver does not deliver packages to address on the package.
I think FedEx should be ashamed of their ground service and divest themselves of it in order to avoid tarnishing the reputation of FedEx express.