Glenn G.

You do not go to this site with money on your mind, just finding your lost beloved pet. Honestly most pet owners would give whatever they had to get their lost boy or girl back. So the little money they charged to do the most incredible job of helping me get my lost dog back home is literally the best money I have ever spent. They offer you a great FREE service as well, but believe me, spend a little more and get their phone Amber Alert, it is the difference that made my search end in grateful happiness.

I just love this company and especially their customer service. From the top right on down the culture, they have instilled has been to treat the customer like gold. They just don't say it they eat, sleep and drink it in.

From prices to stock to ease of use it is a pleasure to purchase from them. The only complaint I have is their deal with FedEx as their only delivery service. When FedEx gets it right amazing, but FedEx never get's it right. Unfortunately, I would have done more business with Chewy if they would offer an alternative.

FedEx lost my last shipment and never even bothered to call me back or lift a finger to help. I am still waiting for them to contact me and it has been over a month. When Chewy found out, they immediately re-sent out my entire order gratis even though I had not asked them to. Although they continue to use FedEx and should take one star off this review, I just can't do it as their track record has been phenomenal.

WE LOVE CHEWY AND YOU SHOULD TOO!

Total lack of customer service, constant misdeliveries or lost deliveries and a system that is so inept it should be shut down. There is absolutely nothing good to say about this so-called delivery service. I always ask everything I buy online NOT to use this company but the usual reply is to pay for a signature service (which again is useless) or this is the only shipper they use. With all the terrible reviews this company garners it's amazing it is still in business.

I am not a complainer and have 100's of reviews at Amazon and eBay with over 98% all positive but I just cannot take the poor service FedEx believes it can get away with. I have used them for over 10 years or more and back in the day they were actually a great company but the last 3 plus years they have sunken to the bottom of the barrel. I had to stop purchasing from a couple of companies I love because they will only use FedEx and I am sure it is because of the low rates they must offer. (PLEASE CHEWY.COM change your delivery service, I miss purchasing from you.)

I believe in paying more for better service and also believe you get what you pay for. So FedEx must have gotten so bad they offer extremely low rates for companies to use them as their exclusive delivery service. But this will catch up to them and the companies that continue to offer this as their only shipping option.

I would have never thought to say this but the service at our governments' postal service has been outstanding. UPS has also been easy to use as well but in my opinion not as good as USPS.

I would be embarrassed to say I work for FedEx. The whole system needs to be overhauled including getting rid of the current management who feel treating the customers as inconveniences rather than their lifeblood.