Developed in part with a grant from
the National Science Foundation
Review of BrighterBlooms

BrighterBlooms reviews

Is this your business?
4 reviews
Tel: 800-399-9514

4 Reviews From Our Community

All Reviews

2 reviews
3 helpful votes

Don't waste your time or money purchased an Avocado tree couple of weeks back for my wife's birthday. At the urging of the CSR, bought the biggest, most mature tree they offered to ensure we'd enjoy at least the short term experience of a beautiful house plant for a few months. For $120, we received a 4 foot stick, with 3 branches, and a half dozen leaves, all bunched on one side the kind of plant any decent nursery would just throw away. When I contacted Brighter Blooms through their "contact us" link, the response we got a few days later from Shawn G. at was "Give it time. It's a young tree. Feel free to call us". But no phone number. When I started reading all their negative feedback from others buyers, I knew I'd been had. Learn from this.

1 review
0 helpful votes

Bought a tiny catawba crape myrtle in June. Shipping was excellent. Planted it per instructions. For some reason this plant took off and now it is full of blooms. Unbelievable! Kudos to Brighter Blooms.

1 review
0 helpful votes

John worked with me to answer a couple of questions I had about Gem Magnolias to avoid being taken by a contractor that wanted to charge me $580 for 2, 4 to 5 foot Gem Magnoilia trees.

He even took photos of the Gem Magnolia trees Brighter Blooms have in stock and sent them to me--he said he took them on his lunch break.

This is a person who understands customer service and will help you maintain customers. I can't tell you how impressed I was with him--I used to teach customer service to front line employees.

Please consider making him Employee of the Month, or giving him whatever type of recognition you have within Brighter Blooms--he deserves it.

67 reviews
66 helpful votes

Ordered $183 of mostly rose bushes for a new rose garden. One part of the order was Mr Lincoln roses at $19.95 each or 3 for $49.95. I ordered the three. Once the order came in, it only had 1 Mr Lincoln. I called customer service, they investigated and called me back in 2 1/2 hrs. They sent the 2nd rose bush, not the two. Had to call again. They then sent the 3rd rose bush, but in a separate shipping sent 2 more rose bushes. That's two more than I ordered. Additionally, they issued me a "gift certificate" for 24.95. I just tried to use the gift certificate and make another order for $145.94. The payment page accept the "gift certificate" code but would not let me enter payment info. So, I checked on the "gift certificate" code on their site and it says the code id "blocked". I'm not sure what's going on, they are not open on Sundays, so I will call them tomorrow. Their plants are beautiful, shipping is fast and carefully packed. But, brother!, the trouble and time I've had to spend getting an order correct or using a "gift certificate" has been horrific! I hope I can get this resolved.

Tip for consumers: Keep written records if you have to call. For bare root plants, photos on the web site are nothing like the plant you get. Still a great web site and company.


Customer Questions & Answers

Helpful answer 0
Thanks for voting!
Not as helpful

No answers yet. Answer this question
Questions? Get answers from the BrighterBlooms staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
Have a question about
Post Review