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BrighterBlooms.com

Overview

BrighterBlooms.com has a rating of 4.4 stars from 4,111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrighterBlooms.com most frequently mention customer service, good condition and new growth. BrighterBlooms.com ranks 2nd among Plants sites.

service
848
value
36
shipping
35
returns
9
quality
3,593
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21,925 reviews
How would you rate BrighterBlooms.com?
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Washington
1 review
0 helpful votes
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Update on shipping charge.
March 24, 2023
Updated review

Update: Customer service reached and and apologized for changing me shipping when I used my welcome coupon and spent the required amount, and said they will credit my credit card I used. I'm thrilled and thankful they corrected the mishap. I will be ordering from this company again! Thank you Brighter Blooms.

Date of experience: March 24, 2023

I ordered enough products to gain free shipping but...
April 18, 2023
Previous review

I ordered enough products to gain free shipping but once I used my welcome code they charged me the shipping. So, I removed some of the product I ordered and wanted to cover the shipping. So much for welcome to our company.

Date of experience: March 18, 2023
Arkansas
1 review
0 helpful votes
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Rose shipped in Feb 2022. It did good last year but didn't get green growth when other roses did. I did a scratch test as they instructed and ground out it was dead. Since I didn't do the scratch test when it was dormit, warrenty expired. Never do business with them again!

Date of experience: May 8, 2023
Racheal S. — BrighterBlooms.com Rep
over a year old

We reached out privately to see how we can help. We're so sorry for your experience!

California
1 review
0 helpful votes
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No title!
September 29, 2023
Updated review

The plant was delivered yesterday late so I was not able to open the box until this morning. The plant did not look well!It was very dry and the leaves were all wilted. I planted it anyway and gave it a good drink Sorry I can not send you a picture I don't have a camera. I am hoping it will come back! Beverly Pangrazzi

BrighterBlooms.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2023

Great..
March 30, 2022
Previous review

Great. Hope product is as well.

Date of experience: March 30, 2022
Maryland
1 review
0 helpful votes
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Dissatisfied
April 12, 2023

The 10 plants 1 gallon winter green boxwood foliage was barely as bod as my hand. The plants struggled and never grew the entire season. The junipers 2-3 feet tall never grew. The bottom of 4 of the trees died.

Date of experience: March 13, 2023
Maryland
2 reviews
0 helpful votes
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Late delivery from fedex
April 18, 2022

Two of the three plants lost all their new growth. This could be due to delivery delay from fedex ground service. Bb customer service has responded positively and feel confident they will make this right.

Date of experience: April 18, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have the order notated so keep us posted on how they're doing and we'll make it right!

Oregon
1 review
0 helpful votes
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Excellent customer service
December 25, 2021

First order was lost in shipping and finally showed up after 12 days. Customer service sent out a second tree immediately upon contact which did show up at the designated arrival time in much better shape.

Date of experience: December 25, 2021
Wisconsin
1 review
0 helpful votes
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Their ok
May 25, 2021

Followed directions given for planting trees, watered accordingly. Black leaves around the bottom. Brown foliage pigmentation throughout. 3 weeks later. We will see, let you know if they last the summer. I live in Southern WI.

Date of experience: May 24, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Illinois
1 review
0 helpful votes
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Banana Trees
April 24, 2022

I ordered 3 trees, but one was very damaged. The other 2 are showing new growth. I'm waiting to plant them in big pots with well draining soil next week. Weather is still cool at night, and I want them to be babies. If the third one doesn't grow, will you replace it?

Date of experience: April 24, 2022
Florida
1 review
0 helpful votes
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Nice bushes
July 11, 2022

One of the better sites for on line purchases I've seen or used.
My lemon bushes came in looking very healthy, I've transplanted a couple days ago, and taking nicely.
Can't wait for them to produce fruit.

Date of experience: July 11, 2022
Virginia
1 review
0 helpful votes
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Great experience
April 27, 2022

The experience on your site was great. FedEx however disregarded the lay flat instructions on you box and delivered one of my trees with weight on it's branches. I don't see any obvious breaks hope everything goes OK they look good.

Date of experience: April 27, 2022
New York
1 review
0 helpful votes
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Good quality products
February 4, 2022

I ordered 4 different items, and 3 of them are doing quite well. One is struggling a little bit, but that might be due to it being delivered on a day where it was only 20 degrees F. I'm hopeful it will bounce back.

Date of experience: February 4, 2022
Michigan
1 review
0 helpful votes
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Overall happy
June 11, 2021

I ordered small lime, orange, and lemon trees; 2 of which seemed to be in great shape when they arrived. However, the largest plant had 95% of its leaves knocked off during shipping, it does seem to be recovering quickly with some baby leaves already started. Overall happy.

Date of experience: June 11, 2021
Virginia
1 review
0 helpful votes
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Roots bag was really dry, leaves extremely shocked with many of them blackening. I've been trying to nurse it along hoping the roots set in before it dies, and so far its not dead. This specific purchase has been a rough experience.

Date of experience: May 5, 2022
California
1 review
0 helpful votes
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First time buyer
March 14, 2022

I ordered 3 trees, indoor, patio, outdoor. All got stuck in a winter ice storm in shipping. The indoor tree definitely didn't make it and BB quickly replaced after sending pictures. Time will till on the remaining two once summer gets closer.

Date of experience: March 14, 2022
Texas
2 reviews
0 helpful votes
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Very pleased
March 13, 2022

My willow trees were delivered promptly and in great condition with pots that could have kept them for a good while before planting.
Also the call I made was answered promptly by an excellent knowledgeable person.

Date of experience: March 13, 2022
New Jersey
1 review
0 helpful votes
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Emperor Plants
July 19, 2022

Out of 10 only seven survived. As much as I followed instructions some plant are not surviving. I bought the 18 months guarantee and claimed the last 3 didn't survive, no one from CS email is responding onto my concern.

Date of experience: July 15, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that your email didn't come through! We've reached out to help!

Wisconsin
1 review
0 helpful votes
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Oakleal
July 13, 2022
Updated review

Good so far. I cannot give a final rating or review at this time because the oak leaf hydrangea was indoor condition and was not planted. Brighter blooms is scheduled to send a replacement in early fall. The weeping cherry is doing ok for now just planted two weeks ago, too soon to tell.

Date of experience: July 13, 2022

So far so good
June 17, 2022
Previous review

So far so good

Date of experience: June 17, 2022
Virginia
1 review
0 helpful votes
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Willow and Other Plant
August 22, 2022

The Willow looked great and seems to be hanging on so far. The ground is soggy and it was much needed. The other smaller plant didn't look as great. It had been ripped somehow in shipping, so some of the blooms fell off. I'm hoping it will perk back up again though. Overall given they were shipped, I thought the plants did pretty well.
Thank you!

Date of experience: August 22, 2022
New Jersey
1 review
0 helpful votes
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Great transaction
April 19, 2021

My apple tree and hydrangeas came in great condition. Received a free jasmine plant so that was awesome. I planted them the next day and so far the plants are thriving! Will order again from this company.

Date of experience: April 18, 2021
California
1 review
0 helpful votes
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Customer satisfaction
July 26, 2021

We received our Japanese red Maple tree in a timely fashion. The product was packed and shipped very well however upon receipt come out the leaves were dry and falling off branches. We followed instructions to water plants and let the leaves replenish itself. So far it hasn't but it's only been 8 to 10 days.

Date of experience: July 22, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your tree arrived! Please keep us posted on how it's doing so that we can assist you further if it does not recover!