Jassi S.

I have been waiting for a package from FedEx and today received an email notification that is was delivered. When I looked into, it had been delivered to an address in the US.
I called the FedEx customer service number to find out where my package was and explain that I live in Canada and according to my email it was delivered in the US.
That's when I encountered Jasmin, the rudest customer service rep I have dealt with in my life! She was super rude and snappy because I couldn't understand why my package was in the US. That's when she went on to tell me that I have to figure it out myself because by calling the company that now had my package. She couldn't tell me who that company was, but I needed to contact them. That's when I asked for her name, and of course she claimed she couldn't provide a last name or badge number. So I asked to speak to a manager.
Then I was placed on hold and put through to the escalation department where I spoke to another lady was slightly more pleasant, but still not very friendly.
Eventually after going in circles with her and realizing she wasn't actually a manager, she managed to figure out that my package MIGHT be with customs and the rest is up to me to figure out. She suggested I phone the shipping company and figure it out. I have NEVER heard of anything so ridiculous. Why would I call and figure it out?

Thanks FedEx, totally appreciate your help in not finding my package.